Service Designer

3 months ago

Hawthorn East, Australia Bunnings Full time

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.

We are seeking an experienced Service Designer to join our growing team.

About the role:
The Service Designer will play an important role in designing experiences that deliver a seamless and cohesive customer experience across our channels. Their role is to harness this whole ecosystem, understand how people move across services, design the connectivity between them and bring to life new service propositions for our customers conscious of the backstage elements that bring to life the front stage experiences.

All of this will be done with a range of cross-functional teams where you will work closely with our Service Design team to collaborate with our Digital Delivery Team (consisting of product owners, design researchers and developers), our Analytics Team and other key business functions (especially store operations, marketing and IT).

The Service Designer will be part of our Digital function, focused on both retail and commercial customers.

As the Service Designer, you can expect to:

- Work with the team to deliver world class service experiences that span across our channels, from the digital and to the physical environment of our stores
- Bring to life new service propositions, moving from initial concept to prototyping through to full blown delivery
- Co-create and co-design with various teams across the business, where you might facilitate a session and guide the group to a desire outcome
- Get deep and personal with our customers, using a range of research techniques to really immerse yourself in their lives
- Use MVP and DVF thinking to find a solution that benefits both the customer and the organisation
- Guide the conversation through data driven insights, and establish advocacy for the customer to drive the best possible customer experience

You’ll need:
Joining a highly dynamic and collaborative team you will possess exceptional stakeholder management, facilitation and communication skills. Ideally you will possess experience bringing a new service proposition to life moving from initial concept through to delivery.

Additionally, you will possess:

- Strong influencing and communication skills with experience in workshop facilitation and bringing multiple teams and stakeholders on the ‘journey’
- Experience in cross-functional teams collaborating effectively with data analysts, technologists, UX/UI designers, product managers and developers to bring service and product visions and strategies to life as digital outputs
- Visual design skills to express complex ideas, concepts and information visually to influence an audience
- Experience with strategic thinking to align service design efforts with broader business goals and strategies.
- A flexible mindset to navigate ambiguous problem spaces and adapt to challenges as they present themselves
- Comfortable using Miro/Figma/PowerPoint/Excel
- Able to plan and execute a mixed methods customer research approach tailored to the context of work
- Skillset in design researching, identifying gaps and presenting insights
- Comfortable with gathering and making sense of both qual & quant data to turn into actionable insights and guide the direction of the work with necessary stakeholders

We’re here to support you.

You’ll be part of a workplace where you’ll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:
- Our flexible and informal work environment which helps bring balance between work and home.- Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.- Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.- 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.- The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.

  • Service Design

    2 months ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team** As shopping continues to evolve, our...

  • Lead Service Designer

    3 months ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team** As shopping continues to evolve, our...

  • Product Designer

    6 months ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **Product Designer (107877)**: Want to discover opportunities...

  • Product Designer

    4 months ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team** As shopping continues to evolve, our...

  • Instructional Designer

    7 months ago

    Hawthorn East, Australia Benetas Full time

    **Instructional Designer** - Do you want to contribute in a meaningful way to improve the effectiveness of an aged care organisation? - Opportunity to evolve the learning and development function and re-align the practices with the organisational needs - Are you seeking a role within a team that is client and resident focused, collaborative and can have fun...

  • Design Researcher

    3 months ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team** As shopping continues to evolve, our...

  • Senior Product Designer

    2 months ago

    Hawthorn East, Australia Coles Full time

    JOB DESCRIPTIONWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.About the teamAs shopping...

  • Store Design Team Leader

    4 months ago

    Hawthorn East, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Digital Experience Lead

    4 weeks ago

    Hawthorn East, Victoria, Australia Coles Full time

    We are Coles Group, a top 30-listed company on the ASX with over 115,000 team members and a portfolio of iconic brands. We have been trusted to serve Aussie communities since 1914.Our Digital team is at the forefront of our digital transformation, creating unified experiences and inclusive services for customers. As a Senior Product Designer, you will play a...

  • Communication Designer

    1 month ago

    Hawthorn, Australia Scope (Aust) Full time

    **About Scope** Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term...

  • Communication Designer

    1 month ago

    Hawthorn, Australia Scope (Aust) Ltd Full time

    About Scope Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation...

  • Web Designer

    7 months ago

    Hawthorn, Australia lovisa Full time

    **Lovisa Life**: Lovisa was established in April 2010 and has quickly grown to be one of the world’s leading fast fashion jewellery retailers. We continue our focus on expanding our store network, with a total of 860+ stores across 36 countries. Join a high growth international retailer, publicly listed on the ASX. As we are a fashion brand, you have the...

  • Hospitality Services Manager

    6 months ago

    Hawthorn East, Australia Benetas Full time

    **Hospitality Services Manager**: - **Hawthorn East**: - **Permanent, Full-time** **What you do matters** - Are you looking for a job that truly makes a difference in the lives of others? Join Benetas and be a part of our missin to help older Victorians live their best lives. - We’re looking for permanent, full-time Hospitality Services Manager to...

  • Marketing Coordinator

    1 month ago

    Hawthorn East, Australia PI NETWORK Full time

    **The Role** We are looking for Marketing Coordinator to help us take our company’s marketing to the next level. Your main responsibilities will be to increase our company awareness and legitimacy online through crafting and executing digital marketing strategies. This is an excellent opportunity to make something your own, we are looking for someone to...

  • Piping Designer

    6 months ago

    East Perth, Australia Pearl Recruitment Group Full time

    Pearl Recruitment are looking for a Piping Designer for our client, located in East Perth. By way of expansion and an influx of new projects, they are looking add to their team. Our client is a leading provider of engineering design and project management services for mining processing and materials handling equipment. They have several exciting mining...

  • IT Disaster Recovery and Service Continuity Manager

    6 months ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: As the way we shop continues to evolve, our...

  • System Capability Lead

    6 months ago

    Hawthorn East, Australia Benetas Full time

    **Systems Capability Lead (Electronic Management System)**: - **Based at Hawthorne East but travelling across Vic**: - **Full Time, 12 month project role with potential to extend** **What you do matters** - Are you looking for a job that truly makes a difference in the lives of others? Join Benetas and be a part of our mission to help older Victorians...

  • Industrial Designer

    1 month ago

    Fairfield East, Australia L&G Chivalry Pty Ltd Full time

    About Chivalry:Chivalry Tray & Canopy is a well-established and one of the largest direct-to-customer sellers of UTE Canopies, Trays, Toolboxes and Camping Canopies with warehouses in Sydney, Melbourne and Perth. We are committed to delivering high-quality products and exceptional customer service. As we continue to expand our operations, we are seeking an...

  • Instructional Designer

    7 months ago

    East Melbourne, Australia CoINVEST Full time

    A design role with a creative flair - Innovative and digitally advanced work projects - Engaging and collaborative work teams LeavePlus aims to be the best operator of a portable entitlements scheme with the purpose of supporting both the long-term wellbeing of construction workers and the vitality of the construction industry. We put members at the center...

  • Electrical Design Consultant

    1 month ago

    East Perth, Western Australia Technical Resources Full time

    We are seeking an experienced Electrical Design Consultant to join our team at Technical Resources.As a key member of our engineering design consultancy, you will play a critical role in delivering high-quality electrical design services for oil and gas refinery projects. The ideal candidate will have extensive experience working on Brownfield interfacing,...