Design Researcher

3 months ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**

As shopping continues to evolve, our Digital team keeps us at the cutting edge, making us more accessible, more innovative, and better connected than ever before. Driven by our innovative, inclusive, and forward-thinking culture, we create differentiated, omni-channel experiences for customers and build the next generation of digital retailing.

**About the role**

Join Coles as a Design Researcher and play a pivotal role in shaping customer experiences across our digital platforms. Collaborating closely with researchers, designers, and stakeholders, you will be involved in all facets of the research process—from planning and usability testing to analysis and reporting. As an advocate for diverse customer groups, you will drive a customer-obsessed culture and enhance our digital assets through inclusive design. You will educate teams across the business on customer insights and usability, ensuring a shared understanding of our users' needs. Under the guidance of the Service Design & Research Manager and Senior Design Researchers, you’ll identify and integrate complex business requirements into your research efforts. Your ability to collaborate cross-functionally with product, marketing, engineering teams, and external design agencies will be crucial in bringing innovative experiences to life. If you're passionate about impactful design and dedicated to enhancing customer journeys, we want to hear from you

**About you and your skills**
- Demonstrated skill in research, focus groups, usability testing and CX
- Your research work has contributed to the measurable success of one or more impactful consumer-facing products at scale.
- You have experience conducting quantitative and qualitative user research via various methodologies (remote usability testing, research interviews, focus groups and surveys) and leveraging data to measure the efficacy of product designs.
- Experience in moderated and unmoderated customer testing
- Experience with website IA navigation testing considered favourable
- Expert storyteller through presentations and reports that tells the customer point of view

**What’s in it for you**
- Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide flexible working options to help you achieve it.
- Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- Discounts: You’ll receive discounts across all our Coles brands (supermarkets, liquor and online), and for a huge variety of other partner retailers: sporting/entertainment, technology, getaways, healthcare and more. We double your discount for 70 days of the year at times of the year it matters most like summer holidays.
- Recognition and celebration: Give and receive recognition through mythanks, our digital recognition platform. As a team member of mythanks you can accumulate points to redeem for exciting gifts and electronic gift cards.
- Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- Investment in your future: Our annual team member share plan offer allows you to make regular salary sacrifice deductions to purchase Coles Group shares.

**About the recruitment process**

Job ID: 132813

Employment Type: Full time

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