Receptionist

2 weeks ago

Richlands, Australia National Salon & Spa Recruitment Full time

**Totoya African Hair - Receptionist**
- Monday - Friday role (no weekends) 9am - 3pm or 8.30am-2.30pm (30 hours per week)
- Great pay rates $21 - $28 p/hr (permanent rates), based on your skills & experience
- A super friendly, supportive and fun team environment to work in

**ABOUT US**

African born Totoya’s passion for African hair styling is born from her love of African culture and the importance of beautiful hair and all it represents.

Most African women believe that they carry their beauty in their hair and the colours of their hair reflect their individual styles. With more than 10 years in the hair and beauty industry in both Africa and Australia, her knowledge and expertise of African hair care and maintenance is extensive.

Established for over 6 years and with a current team of 7, we’re looking for a friendly, customer service focussed receptionist to join our team

**JOB DUTIES**
- Greeting clients in person and on the phone
- Answering questions about services and schedule appointments
- Inform clients about new services and discounts
- Cross-sell services and products where appropriate (e.g. through informative brochures and gift cards)
- Update client records
- Processing payments
- Stock taking, receiving orders and & uploading products to our website
- Order business cards, brochures, hair products and stationery as needed
- Social media marketing through our Instagram
- Offer beverages and chat with clients who are in the waiting area
- General cleaning and assistance in the salon

To be successful in this role, you should be highly organised and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

**WHO WE’RE SEEKING**
- A friendly, approachable, customer service focussed person
- Good with technology and great telephone manner
- Solid organisation and record keeping skills
- Previous reception experience, front desk representative or similar role
- Hand-on experience with office equipment and POS systems
- Good with marketing of products and services on social media platforms
- An ability to remain calm under stressful situations
- Previous experience in a hair or beauty salon is a distinct advantage

**ABOUT THE ROLE**

**Hours**:

- Monday - Friday (no weekends)
- 9am - 3pm or 8.30am - 2.30pm

**Pay Rate**:

- $21 - $28 p/hr (permanent rates) negotiable depending on your level of skills & experience
- Plus earn extra with commissions on client referrals and product sales

**Location**: Shop 2/106 Garden Rd, Richlands QLD (free parking & train station 1 minute walk from the salon)

**WHAT WE OFFER**
- A fun, friendly and supportive team environment
- Great pay rates reviewed and increased yearly (we reward you for your loyalty)
- The opportunity to earn extra with commissions
- We offer free training in all of our hair services if you’re interested in learning & can even offer a dual role of hairdresser in future if you are interested
- Free braiding services for yourself & extensions at cost price
- All products at cost price
- We hold team bonding activities every 2 months to reward our team

**Salary**: $21.00 - $28.00 per hour

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission

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