Application Support Analyst

6 months ago

Osborne, Australia BAE Systems Full time

At BAE Systems Australia
- Do interesting work that MATTERS
- ENJOY what you do
- GROW your career
- Be YOU

We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.
Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.

About the OPPORTUNITY
We have an exciting opportunity for an Application Support Analyst to join our Maritime Sustainment Business Unit based at SA-Osborne Naval Shipyard reporting to the IM&T Service Delivery Manager.
We embrace flexible work arrangements at BAE Systems Australia, such as working a 9-day fortnight and hybrid working.

**Key responsibilities include**:

- Assist with stakeholder management, user support, analysis, development, testing and production delivery coordination
- Communicate clearly and regularly with customers in-line with SLAs for Support request and incidents
- Contribute to timely responses and recommendations on support requests
- Implement and drive process improvement
- Develop and contribute to the definition of general specifications and support documentation
- Troubleshoot and provide information to enable resolution on support requests and promptly allocate unresolved calls as appropriate
- Receive and handle requests for support, following agreed procedures and within Service Level Agreement (SLA) guidelines

About YOU
- Demonstrated experience in relevant ICT environment, with prior experience in customer support
- Confident oral and written communicator able to build effective relationships with business representatives, customers and suppliers
- Ability to demonstrate systems analysis skills, critical thinking and problem solving
- Demonstrate a high level of interpersonal and customer service skills and the ability to work independently and collaboratively in a team environment
- A willingness and capacity to expand knowledge in IT solutions
- Results orientated, focusing on the key objectives and striving for effective outcomes
- An organised and motivated approach to work with the ability to prioritise and work under pressure
- The systems, which are critical in nature, will sometimes require support beyond the normal working hours and hence flexibility in working hours is a primary requirement for this position
- Defence security clearance or eligibility to obtain
- Eligibility to be cleared for International Traffic In Arms (ITAR) regulations

About US
You will be joining a workplace that truly cares about your wellbeing.
Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best.
As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia.
We are proud to be recognised as an employer of choice for women by WORK180.
As a member of the Circle Back Initiative we commit to respond to every applicant
Clearances
As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances.
Further information regarding security clearances.

  • Logistics Analyst

    6 months ago

    Osborne, Australia BAE Systems Full time

    At BAE Systems Australia - Do interesting work that MATTERS - ENJOY what you do - GROW your career - Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...

  • IT Desktop Support Analyst

    6 months ago

    Osborne Park, Australia Wood Recruitment Full time

    Our client, a leader in mining technology innovation, is looking for an IT Desktop Support Analyst to join their growing team. As part of a renowned global group, they set the standard in high-tech simulation equipment across the mining industry. This is a fantastic opportunity to work in tech environments and significantly advance your career. **_ What...

  • Supportability Engineering Analysts X2 Positions

    6 months ago

    Osborne, Australia BAE Systems Full time

    At BAE Systems Australia - Do interesting work that MATTERS - ENJOY what you do - GROW your career - Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...

  • Systems Analyst

    7 days ago

    Osborne, Australia BAE Systems Full time

    Job description At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career Be YOU We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all...

  • Systems Analyst

    3 days ago

    Osborne, Australia BAE Systems Full time

    About BAE Systems AustraliaWe are a leading defence company with a rapidly growing sector, providing innovative technology solutions to our customers.As a Systems Analyst, you will be part of our Maritime Sustainment business unit, based at Osborne, SA.Your key responsibilities will include:Enabling and managing applications that support activities within...

  • Systems Analyst

    3 days ago

    Osborne, Australia BAE Systems Full time

    Job description At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career Be YOU We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all...

  • Maintenance Engineering Analyst

    4 weeks ago

    Osborne, Australia BAE Systems Full time

    About the RoleWe are seeking a skilled Maintenance Engineering Analyst to join our team at BAE Systems Australia. As a key member of our Maritime Australia business, you will play a critical role in deriving and analysing logistics support data and trends on equipment/systems on the Hunter Class Naval Frigates.Key ResponsibilitiesConduct...

  • Manager Applications Support

    6 months ago

    Osborne Park, Australia Mineral Resources Full time

    Osborne Park, WA, Australia, 6017- Permanent, Full time**MinRes can offer you!** - ASX 50 Company - A dynamic global leader with cutting edge innovation - We invest in your career, with a focus on leadership, upskilling, training and development programs - Live Your Best Life! Our benefits offer you access to deals, support and discounts to help you unlock...

  • Systems Analyst

    5 months ago

    Osborne, Australia BAE Systems Full time

    At BAE Systems Australia - Do interesting work that MATTERS - ENJOY what you do - GROW your career - Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...

  • Design Systems

    5 months ago

    Osborne, Australia Charter Bridge Consulting Full time

    We require an experienced Design Systems (CAD - Computer Aided Design) Software specialist to undertake a key technical support role within a large globally recognised blue chip organisation currently undertaking a large multi billion dollar manufacturing program of works. Your experience will include experience in using/supporting 3D CAD systems on large...

  • Reliability Analyst

    5 months ago

    Osborne, Australia BAE Systems Full time

    At BAE Systems Australia - Do interesting work that MATTERS - ENJOY what you do - GROW your career - Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...

  • Systems Analyst

    7 days ago

    Osborne, Australia BAE Systems Full time

    **At BAE Systems Australia** - Do interesting work that MATTERS - ENJOY what you do - GROW your career - Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...

  • Project Data Insights Analyst Role

    2 weeks ago

    Osborne, Australia BAE Systems Full time

    Job Title: Project Data Insights AnalystAbout the OpportunityWe are seeking an experienced Project Data Insights Analyst to join our team at BAE Systems Australia in Osborne, SA.In this key role, you will be supporting the Reporting Performance Manager in developing and establishing a live dashboard environment for the Hunter Class Frigate Program (HCFP).Key...

  • Project Data Insights Analyst

    5 days ago

    Osborne, Australia BAE Systems Full time

    We are seeking a skilled Project Data Insights Analyst to join our team at BAE Systems Australia in Osborne, SA.As a key member of our team, you will support the Reporting Performance Manager in developing and establishing a live dashboard environment for the Hunter Class Frigate Program (HCFP).Key Responsibilities:Engage with delivery teams to enhance...

  • Maintenance Engineering Analysts

    4 weeks ago

    Osborne, Australia BAE Systems Full time

    **At BAE Systems Australia** - Do interesting work that MATTERS - ENJOY what you do - GROW your career - Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...

  • BI Analyst

    6 months ago

    Osborne, Australia BAE Systems Full time

    At BAE Systems Australia - Do interesting work that MATTERS - ENJOY what you do - GROW your career - Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...

  • Project Data Insights Analyst

    6 days ago

    Osborne, Australia BAE Systems Full time

    About the OpportunityWe are seeking a highly skilled Project Data and Insights Analyst to join our team at BAE Systems Australia, based in Osborne, SA.Key Responsibilities:Support the Reporting Performance Manager in developing and establishing a live dashboard environment for the Hunter Class Frigate Program (HCFP).Engage with delivery teams to enhance...

  • Maintenance Engineering Analysts

    4 weeks ago

    Osborne, Australia BAE Systems Full time

    Job description At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career Be YOU We work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all...

  • Cloud Application Support Engineer

    5 days ago

    Osborne Park, Australia MARS Recruitment Full time

    The OpportunityAs a Cloud Application Support Engineer, you will play a critical role in developing, maintaining, and supporting bespoke software solutions.Reporting in to the Applications Support Manager, you will be working closely with the broader support team and focus on developing and supporting critical applications used across the business. Key...

  • Delivery Data Analyst

    3 days ago

    Osborne, Australia BAE Systems Full time

    **At BAE Systems Australia** - Do interesting work that MATTERS - ENJOY what you do - GROW your career - Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...