Client Onboarding Specialist

3 months ago


Sydney, Australia Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**Client Onboarding Specialist**

**Responsibilities**:

- Line of Business ownership on deliverable outcomes including End to End times, SLAs and Quality Controls
- Responsible for managing and reviewing case escalations and exceptions
- Managing relationships between key stakeholders (BDEs/BDMs), especially as it relates to case concerns and complex reviews
- Work with Training Analysts to identify key training opportunities and upskilling needs
- Implement and monitor policy change rollouts in dedicated Line of Business
- Facilitate alignment sessions between key internal stakeholders
- Partner with Team Leads in Line of Business and ensure to continually uplift Client Onboarding Analyst (‘COA’) AML knowledge through timely feedback, coaching and upskilling
- Liaise with internal teams to support new account set-ups and initial account trading, including New Accounts, Sales, Compliance, Risk and Legal
- Manage EDD processes in dedicated Line of Business
- Maintain suitable management reporting on status of wider team performance and ongoing LOB performance
- Ensure Risk, Compliance and Audit policies are adhered too across the onboarding process
- Ownership and accountability of audit results, outcomes and remediations

**Required Skills/Experience**:

- Strong attention to detail with a high level of accuracy (essential)
- Ability to work autonomously to drive results and outcomes
- Excellent communication skills both written and verbal
- Excellent analytical skills and experience in using Excel preferable
- Experience in reviewing Trust Deeds (desirable)
- Industry experience with the Anti-Money Laundering Regulations & Know Your Customer requirements
- Confidence in legal decision making
- Understanding of One.Force would be favorable

**Qualifications**:

- Exposure to AML/CTF regulation is strongly recommended

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities



  • Sydney, Australia UBS Full time

    Australia - Operations - Investment Bank **Job Reference #** - 270573BR **City** - Sydney **Job Type** - Full Time **Your role** - Do you have a strong eye for detail and are incredibly organised? Do you have a client service orientation and high risk awareness? - We’re looking for such an individual to join our team of Client Onboarding Specialist...


  • Sydney Central Business District, Australia HAYS Full time

    Client Onboarding Specialist covering Wealth Management for a global bank based in Sydney **Your new company** This company is a prestigious global bank that specialises in Investment Banking and Wealth Management. The role is within the Wealth Management business, which services individuals, families and institutions investing in both domestic and...


  • Sydney, Australia UBS Full time

    Australia - Operations - Group Functions **Job Reference #** - 294278BR **City** - Sydney **Job Type** - Full Time **Your role** - Would you like to help us enhance our client experience, now and for the future? Are you client orientated with high risk awareness? - In Wealth Management we are the experts in how the firm operates. Our vision is to always...


  • Sydney, Australia Advice Intelligence Full time

    Our Onboarding Specialists are key to making our software platform shine in the eyes of new and existing customers. You will become a product champion, knowing the in’s and out’s of the platforms functionality, capability and roadmap. You will be required to project manage all the assisted onboarding aspects for new clients; including process mapping and...


  • Sydney, Australia State Street Full time

    Who we are looking for SSGM Client Service Solutions (“CSS”) is comprised of two teams of client facing product specialists focused on internal and external client satisfaction through proactive support and ownership of Client Onboarding & Maintenance and Regulatory Onboarding. The Client Onboarding & Maintenance team leads and manages the...

  • Onboarding Specialist

    5 months ago


    Sydney, Australia Klaviyo Full time

    Onboarding Specialists at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to exceed our customers expectations when getting them up-and-running with Klaviyo. We are looking for an Onboarding Specialist for our Sydney Office who is passionate about providing the best...

  • Onboarding Specialist

    7 months ago


    Sydney, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...

  • Client Onboarding

    1 day ago


    Sydney, Australia Dye & Durham Full time

    **Description**: Dye & Durham, a leading global provider of cloud-based software and technology solutions, provides critical information services and workflows used by clients all over the world to manage their process, information, and regulatory requirements. The company is focused on an unwavering commitment to customer excellence and to the personal and...

  • Onboarding Specialist

    2 months ago


    Sydney, Australia ACS Foundation Full time

    The Cloud Onboarding Specialist is responsible for supporting customers in the onboarding and implementation of third-party software solutions. This role involves ensuring that customers experience a smooth and efficient onboarding process, tailored to their specific needs. The Specialist will act as a trusted advisor and technical resource for customers,...

  • Onboarding Specialist

    7 months ago


    Sydney, Australia Salt Recruitment Full time

    Our client is one of Australia’s most prominent FMCG retailers with stores Australia-wide. Your role will be to support the national roll-out of the company’s rewards program, engaging directly with stakeholders both internal & external while managing retailer program onboarding and account management. Joining the retail engagement team in Macquarie...


  • Sydney, Australia TMGM Full time

    **About The Company**: TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a...


  • Sydney, Australia FareHarbor Full time

    **About FareHarbor** At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow. With over 20,000 clients across 90+ countries—we're the...


  • Sydney, Australia Australian Retirement Trust Full time

    Be part of an inclusive and high-performing team - Enjoy a rewarding career move with opportunities for development - Make a difference with a fund that puts members first **About us** When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members. Australian Retirement Trust...


  • Sydney, Australia Klaviyo Full time

    Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to exceed our customers expectations when getting them up-and-running with Klaviyo. We are looking for an Onboarding Specialist for our Sydney Office who is passionate about providing the best...

  • Onboarding Specialist

    3 months ago


    Sydney, Australia Fresha Full time

    **About **Fresha** Fresha is the leading marketplace platform for beauty & wellness** trusted by millions of consumers** and **businesses worldwide**. Fresha is used by** 110,000+ businesses **and** 450,000+ stylists **and **professionals worldwide**, processing over **1 billion appointments to date**. The company is headquartered in **London, United...

  • Onboarding Specialist

    7 months ago


    Sydney, Australia Worldline Full time

    **The Opportunity** The Onboarding specialist will be responsible for Customer store change requests and new store activations for the Axis platform. Most of the customer base of Axis is in Europe, hence you will be working with a variety of customers (tickets) on a daily basis. Apart from Axis, the team also supports other managed services and products of...


  • Sydney, Australia Hatch Full time

    ** This role is at Employment Hero (not for Hatch)** Hatch is supporting Employment Hero to find a great Payroll Onboarding Specialist to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Employment...


  • Sydney, Australia Avetta, LLC Full time

    Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in...

  • Onboarding Specialist

    7 months ago


    Sydney, Australia Worldline Full time

    **The O**pportunity** The Onboarding specialist will be responsible for Customer store change requests and new store activations for the Axis platform. Most of the customer base of Axis is in Europe, hence you will be working with a variety of customers (tickets) on a daily basis. Apart from Axis, the team also supports other managed services and products...

  • Onboarding Specialist

    7 months ago


    Sydney, Australia Worldline Full time

    **The Opportunity** The Onboarding specialist will be responsible for Customer store change requests and new store activations for the Axis platform. Most of the customer base of Axis is in Europe, hence you will be working with a variety of customers (tickets) on a daily basis. Apart from Axis, the team also supports other managed services and products of...