Loyalty - Commercial Business Partner

1 day ago


Melbourne, Australia Luxury Escapes Full time

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded one of the best places to work multiple times our employee experience is king here, with lunches provided 5 days a week, an onsite gym with state of the art change facilities, weekly events, monthly recognition programs, the opportunity to experience the travel we offer and significant professional development opportunities, we do what we can to make you look forward to waking up every day

We are now seeking a highly skilled and analytical** Loyalty - Commercial Business Partner.**

This role focuses on providing insights, analysis, and recommendations that support the efficient operation and profitability of the loyalty program. The CBP (Loyalty) will work closely with the Finance, Revenue Management, Data Analytics and wider Marketing teams to ensure the program’s financial health, offering strategic financial input to drive resource allocation, enhance customer value, and improve ROI.

**Key Responsibilities**:

- Calculate ROI, including gross and net revenue benefits of the loyalty program.
- Establish program KPIs and continuously review the programs performance against forecasts and budgets.
- Refine the commercial model to adapt to evolving business needs and market conditions.
- Analyse member benefit costs to align with budget and strategic goals.
- Identify opportunities to optimise program operating costs and improve efficiency.
- Support finance teams with reconciliation to ensure data accuracy.
- Oversee key metrics: earn/burn ratio, points expiry, and redemption rates.
- Manage points inflows/outflows, ensuring data integrity and optimal financial liabilities.
- Optimise expiry rules and breakage rates through actuarial oversight.
- Maintain competitive and financially sustainable partner pricing for points.
- Collaborate with marketing and revenue teams to design and execute financially sound campaigns.
- Develop financial models and frameworks for offers, ensuring alignment with program goals.
- Conduct competitor benchmarking and bi-annual Fair Value reviews to keep rewards competitive.

**About You**:

- Bachelor’s or Master’s degree in Finance, Accounting, or a related field.
- Professional experience in financial analysis or related roles, ideally within retail, e-commerce, or loyalty program management.
- Advanced proficiency in Excel and financial modeling.
- Experience with data visualisation tools (Tableau, Power BI, etc.) is preferred.
- Strong analytical skills, with the ability to interpret complex data and provide actionable insights.
- Excellent communication and collaboration skills, with the ability to work cross-functionally.
- Familiarity with revenue management, deferred liability reporting, and loyalty program economics is a plus.

**What's in it for you?**
- Competitive remuneration package.
- First class health and well-being program including, yoga, meditation, onsite gym and shower facilities along with daily breakfast and catered lunch five days a week
- Fun & dynamic working environment - Friday afternoon onsite gatherings (wine included) and monthly celebration & recognition programs.
- Discounted travel, birthday leave and a whole lot more
- At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know you require any reasonable adjustments during the interview process_.

**We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.



  • Melbourne, Australia Luxury Escapes Full time

    Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded one of the best places to work multiple times our employee...


  • Melbourne, Australia Bupa Full time

    **The opportunity**: A fantastic opportunity has arisen for a Loyalty Partnerships Manager to join Bupa on a 12-month parental leave contract. If you are energetic, highly motivated, and have a can-do attitude who enjoys networking and establishing relationships, we have the perfect job for you! We are looking for a bright and enthusiastic Loyalty...


  • Melbourne, Australia Six Degrees Executive Full time

    Location: - Melbourne- Job Type: - Permanent- Salary: - $160000 - $180000 per annum- Contact: - Rohan McMaster We are currently supporting an ASX listed, multi site business headquarted in Melbourne. With sizeable revenues spread across a number of divisions, this role supports a growing business area and works closely in supporting stakeholders with...


  • Melbourne, Australia Olympus Australia Full time

    **About the Role**: A rare and exciting opportunity has arisen to appoint a **Commercial Business Partner** based at our headquarters in Notting Hill, Victoria. As the Commercial Business Partner you will work closely with key stakeholders within Medical and Support functions - with the majority of the role focusing on Medical across both its product and...


  • Melbourne, Australia Sarah Cockell Consulting Full time

    Manage and lead the strategic direction for a major Loyalty program - Well-known retail brand - At least three to five years experience in a senior Loyalty role essential Looking to step into a genuine Leadership role on one of Australia’s most popular Loyalty programs? This is your opportunity to take end-to-end ownership and set the strategic direction...


  • Melbourne, Australia Australian Unity Full time

    **About us** Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community. As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our...


  • Melbourne, Australia Allura Partners Full time

    Commercial Analyst for key division - Total package up to $140K - Opportunity to progress cross functionally **Company** This highly recognisable brand is looking for a Commercial Finance Business Partner to help lead and drive commercial insights into business operations. They continue to build a high performing culture having successfully completed...


  • Melbourne, Australia Flybuys Full time

    **About us**: We’re known for being the country’s most popular rewards program, making the everyday worth more for millions of Aussies. But years of success and growth doesn’t happen by keeping up the status quo. All the things that make working at Flybuys different as usual - these aren't just values we talk about. They’re built into everything we...


  • Melbourne, Australia Online Education Services Full time

    **About OES** *** Online Education Services (OES), part of the Seek Growth Fund, is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships. Our dynamic global team shares a vision to...

  • Loyalty Manager

    7 months ago


    West Melbourne, Australia Australian Red Cross Lifeblood. Full time

    **At Lifeblood, our purpose is simple**: to give life. - Plan and deliver Lifeblood’s future state loyalty programs, value proposition and Donor engagement initiatives - Permanent full time opportunity - Hybrid work model of WFH and from our office Discover life-giving possibilities Lifeblood is more than just a job or a career, it’s an opportunity to...

  • Loyalty Manager

    7 months ago


    West Melbourne, Australia Australian Red Cross Lifeblood Full time

    Plan and deliver Lifeblood’s future state loyalty programs, value proposition and Donor engagement initiatives Permanent full time opportunity Hybrid work model of WFH and from our office Discover life-giving possibilities Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our...


  • Melbourne, Australia Nandos Full time

    About the role: With the primary focus being on margin optimization and capital governance, the Commercial Finance Business Partner you will be given the opportunity to challenge the status quo and to seek opportunities that will drive positive business outcomes. Partnering with the Commercial team on gross margin expansion and optimization, acting as the...

  • Loyalty Product Owner

    2 months ago


    Melbourne, Australia Asahi Beverages Full time

    **Your Impact** As the Loyalty Product Owner, you’ll play a central role in advancing Asahi’s direct-to-consumer strategy with a strong focus on innovation and customer loyalty. You’ll oversee our loyalty ecommerce platform, driving the creation of the go to market strategy and finding new ways to communicate with consumers. Using consumer insights to...


  • Melbourne, Australia Tennis Australia Full time

    Partner with our Commercial Team to deliver strong financial results for the AO & Summer of Tennis events - Flexible work practices, ensuring a positive work-life balance - Great perks including event tickets, onsite car parking and gym! Tennis is part of Australia’s cultural heritage; it contributes to the social cohesiveness of our communities and...


  • Melbourne, Australia Simplot Full time

    Simplot Australia is a food manufacturing and agriculture business encompassing potato, vegetable, seafood, and sauce operations that supply a wide range of frozen, shelf-stable and chilled products to Australia and New Zealand’s major retail and food service customers. As a leading provider of quality, nourishing and sustainable food, we are focused on...

  • Commercial Manager

    24 hours ago


    Melbourne, Australia Flybuys Full time

    **About us**: We’re known for being the country’s most popular rewards program, making the everyday worth more for millions of Aussies. But years of success and growth doesn’t happen by keeping up the status quo. All the things that make working at Flybuys different as usual - these aren't just values we talk about. They’re built into everything we...


  • Melbourne, Australia Six Degrees Executive Full time

    Location: - Melbourne- Job Type: - Temporary- Salary: - $90 - $150 per hour- Contact: - Jo Krause**The Business** This high-profile organisation not only has a multitude of market leading consumer, DIY, and trade brands, it also has an enviable track record of growth, inspirational values-based leadership, dominance in the categories it plays in and is...

  • Commercial Manager

    1 week ago


    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne CBD **Salary** Negotiable **Job Type** Full Time **Ref** BBBH94540_1665370592 **Contact** Ben Austin **Posted** about 4 hours ago Our client is a data driven retailer currently seeking a Commercial Manager to work closely with the marketing and finance teams to drive greater commercial outcomes for the...


  • Melbourne, Australia Qatar Airways Full time

    **We are recruiting for Loyalty Manager for Melbourne, Australia.** **Accountabilities**: - Develops the regional Loyalty strategy for the assigned region and oversees the implementation of the strategy into actionable activities and campaigns to achieve loyalty key performance targets against he following indicators: customer lifetime value, Net Promoter...

  • HR Business Partner

    7 months ago


    Melbourne, Australia Melbourne Business School Full time

    **Key HR role with one of Australia's leading MBA providers**: - **Enjoy flexible working arrangements and attractive employee benefits**: - **Based in convenient Carlton with a hybrid work model** **About Us** At Melbourne Business School (MBS) our purpose is to unleash ideas and leaders for a sustainable future. Our vision is to be among the top-ranked...