Multichannel Engagement Business Partner

3 weeks ago

Sydney, Australia Novo Nordisk Full time

Multichannel Engagement Business Partner

**Category**:Project Management & Agile**Location**:Sydney, New South Wales, AU-
**About the department**
Novo Nordisk is a global pharmaceutical company with more than 55,000 employees around the world. We have established a strong foothold as the number one in diabetes care, haemophilia, obesity, and growth disorder in the last 20 years.
- As part of a globally successful pharmaceutical business, Novo Nordisk Oceania is a high-growth affiliate with an exciting growth trajectory and pipeline in new products and therapy areas in the coming years. We proudly live our purpose of improving the lives of patients within the therapy areas our products treat and put both patients and people firmly in the centre of everything we do.**The position**
The MCE Business Partner will work with our commercial business units and/or medical teams to develop and implement an omni-channel strategy to leverage the right content and channels to support superior customer engagement in line with our business priorities. The role will be reporting to the Director of Customer Engagement (CE). Other role tasks are as follows, but are not limited to:
- Partners with assigned business Units to develop, propose and manage MCE initiatives in line with strategy to improve productivity and business impact, and develop and drive MCE activities with cross functional collaboration in the affiliate, including platform selection, project implementation, global project localisation, finding the best partner to collaborate, choosing the right channel, maximise the customer relationship management (CRM),
- Advise and ideally support to create engaging, informative and compliant content across varied digital channels, to support lead generation, optimise our resources and differentiate our offerings to competitors, manage the Content Hub relationship and other relevant agencies to support optimal rollout of content, campaigns and customer journeys, as well as innovate in the digital technology space to support a future fit organisation
- Work closely with MCE Lead to ensure consistency across the business, and strategic planning and optimisation of function and processes, identify and engage key stakeholders in affiliate, region and IO (International Operations) to ensure alignment on MCE priorities and future direction, and collaborate with cross functions in CE team to optimize system, and improve customer information and engagement.
- The role will also interact with internal and external customers and key contacts on commercial Strategy related tasks in collaboration with Business Units, and technical related tasks in collaboration with the Global or Regional Technical teams.

**Qualifications**
- Strong Omnichannel/Digital Marketing experience in Healthcare, as well as excellent communications skills and stakeholder engagement experience.
- Experience in content creation is valued, while experience in Veeva OCE is preferred.
- Knowledge and understanding of Medicines Australia regulatory framework is preferred

**Working at Novo Nordisk**
We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things - from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life self-sufficient of chronic disease.**Contact**Deadline**- We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.- At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.- #LI-AMS1

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