Account Manager

2 weeks ago

Melbourne, Australia Planit Testing Full time

Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer expert consultancy, bespoke services, tailored training and unique solutions to complex projects. Specialising in digital quality, Planit have a geographic footprint across many continents, with 1700+ permanent employees and have been recognised in Gartner's Magic Quadrant for Application Testing Services.

Our values and ethos are focused on an intrinsic connection to our people, the awareness of our environment and our pursuit to be better than yesterday. We continue to lead the industry with unrivalled ideas, ability, and a quest to discern paradigms.

**About the Role**:
As an Account Manager, you will be responsible for understanding requirements and matching these to our high-quality services, whilst ensuring maximum client satisfaction. In addition, you will also need to be able to respond to RFI/RFPs, prepare proposals, deliver executive presentations, and negotiate with key stakeholders and decision makers. You will need to understand our clients' challenges and complexities and no two days will be the same.

With your exceptional interpersonal and communication skills, you will effectively consult with our clients whilst successfully promoting Planit's brand and capability in providing quality software testing and solutions.

You bring a wealth of knowledge and existing relationships, gained previously in a similar role. You have an in-depth knowledge and understanding of IT services, service management in complex organisations and/or software testing. You will be a problem solver with strong business acumen and an ability to join the dots, skilfully collaborating and building enduring relationships with all stakeholders.

Being customer-centric, you will be flexible and able to multitask and prioritise. You will ensure the highest client satisfaction in all areas across sales and delivery while adding quantifiable value to a wide range of clients both locally and nationally.

**Key Responsibilities**:

- Day to day-to-day management of accounts and client relationships within the portfolio
- Working with new and existing customers to build strong long term trusted partner relationships
- Working with clients to create and implement innovative delivery solutions
- Leads and owns, and is responsible for the production of proposals or tenders
- Leads in new business meetings, proposal presentations
- Proactively identifying commercial opportunities
- Working with wider Planit group to keep up to speed with latest solutions and industry trends
- Works with existing customers to provide a long-term strategic view

**Essential Skills and Experience**:

- Proven experience as an Account Manager in the IT Industry
- Demonstrated experience managing multiple projects
- Experience in managing client relationships
- Experience in negotiating commercial agreements
- Experience in managing profitability and margins
- Strong capabilities in negotiation and possess business acumen skills
- Proven track record in working with multiple commercial models and industry verticals
- Has a thorough understanding of sales theory process and business development

**Culture and Benefits**:
We believe in fostering a culture where our people are rewarded for the work they do and looked after from their first day at Planit With us you'll experience;
- Working in a dynamic, motivated, and energetic team.
- True flexible working initiatives
- Modern office and a short walk to Wynyard station
- Joining an organisation where innovation is at the heart of what we do.
- Career development initiatives in place so you can be your best self.
- Wellness activities, staff discounts, free LinkedIn Learning licences, car leasing options and so much more

If you believe that this role is for you APPLY TODAY

Planit is an equal opportunity employer. We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant.

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