Resolution Adviser X2
2 weeks ago
Can you tell me more about what you do at VLSB+C?
We are the regulator of the Victorian legal profession.We license lawyers and oversee service standards and conduct.This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts.We are also the stewards of the public purpose and fidelity funds and administer these to support legal regulation and access to justice in Victoria.We are a modern best practice regulator, using data and insights to help identify where our actions can have the greatest impact on ensuring ethical and professional legal practice by Victorian lawyers.
What role are you recruiting for?
We're looking for a Resolution Adviser to join our Early Resolution & Complaints team. You will be responsible for handling enquiries received by consumers and lawyers, and receiving and assessing complaints made about lawyers, referring them internally within the Division or to other teams within the organisation. It has regular contact with internal and external stakeholders including other managers and Division staff, members of the public, complainants, lawyers, law firms and professional associations.
What type of person are you looking for
- Experience in a customer service, complaint handling, government or regulatory environment
- High level of communication and negotiation skills with a demonstrated ability to use those skills to build relationships with diverse stakeholders and clients
How are you different from other organisations?
**We're really excited by our organisation,we offer**:
**Flexibility**: Leading edge flexible working options including part-time, upto 3 days working from home and more
**Culture and Well-being**: SocialClub and Health and WellbeingCommittee that promote fun and engaging activities throughout the year
**Partnership**: our horizontal structure allows for more partnership with your colleagues and other teams
**Purpose**: We play a key role in regulating the legal practice in Victoria
I want to know more
Vesna Petrovski would love to hear from you on 03 9679 8023 if you have questions about the role.
I'm really interested
**Other relevant information**:
-
Resolutions Officer
4 weeks ago
Melbourne City Centre, Australia Department of Health Full timeResolutions Officers manage caseloads of complaints about Victorian health service providers with the aim of achieving timely and effective resolution. In dealing with complaints, Resolutions Officers liaise with the consumers of health services as well as with health service providers, make enquiries to identify and assess options for complaint...
-
Communications Adviser
4 weeks ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout us The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent...
-
Resolutions Officer
4 weeks ago
Melbourne, Australia Health Complaints Commissioner Full timeLocation: Melbourne | CBD Job type: Full time / Ongoing Organisation: Health Complaints Commissioner **Salary**: $92,332 - $104,762 Occupation: Regulatory Governance and Compliance Reference: VG/DH/HCC/1774210 The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all...
-
Principal Advisor, Change
7 days ago
Melbourne City Centre, Australia Department of Health Full time***: - Join a team of like-minded, passionate, highly skilled change practitioners - Use your expertise to benefit the health of Victorians - Join the VPS and enjoy the benefits! Reporting to the Manager, Change, the Principal Advisor, Change leads key change projects on a large scale across the Department of Health (DH). Focusing on the people side of...
-
Resolutions Specialist
2 weeks ago
Melbourne, Australia McMillan Shakespeare Limited Full timeWith seven brands across the employee benefits, fleet management and disability support industries, MMS employs around 1300 people across Australia and New Zealand. Established in 1988, MMS blazed the trail for salary packaging in Australia, and we have grown from a small family business to the ASX-listed house of brands we are today. Our collective...
-
Communications Adviser
4 weeks ago
Melbourne, Australia Court Services Victoria Full timeLocation: Melbourne | CBD Job type: Full time / 27 March 2023 to 29 March 2024 Organisation: Court Services Victoria **Salary**: $55,439 - $71,194 Occupation: Communications, Marketing and Media Reference: VG/MC2705_MC2706 - Exciting entry level opportunity to join a world-class communications team - Learn from some of the best in the business -...
-
Resolutions Specialist
1 week ago
Melbourne, Australia Maxxia Pty Ltd Full timeWith seven brands across the employee benefits, fleet management and disability support industries, MMS employs around 1300 people across Australia and New Zealand. Established in 1988, MMS blazed the trail for salary packaging in Australia, and we have grown from a small family business to the ASX-listed house of brands we are today. Our collective purpose...
-
Student Adviser
4 weeks ago
Melbourne, Australia Deakin University Full time**Job no**: 539016 **Work type**: Full-time **Location**: Melbourne - Burwood **Categories**: Student Services - Based at our Melbourne, Burwood Campus - Full-time and fixed term until June 2024 - HEW 5 $74,148 - $83,163 + 17% Superannuation Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne...
-
People and Culture Adviser
4 weeks ago
Melbourne, Australia Michael Page Full timeExciting permanent opportunity for an experienced People & Culture AdvisorJoin a dynamic, fast paced team and become an integral link to the P&C functionAbout Our ClientOur client is government entity and is looking for a P&C Advisor to join their dynamic team. Our client offers flexible working and is the ideal environment for you to grow your career whilst...
-
Aps5 Complaints Handing Officers
4 weeks ago
Melbourne, Australia Chandler Macleod Full timeChandler Macleod is currently recruiting for an experienced Complaints Handling Officer to join a leading Federal Government agency located in the Melbourne CBD. This is an immediate start with a contract term until 1/08/2023 with possibility for extension. Key Accountabilities: In this position you will be expected to: - Manage and resolve a caseload of...
-
Melb Freelance Social
4 weeks ago
Melbourne, Australia Agency Iceberg Full time**Contract (x2 months)**: - **$300+ per day**: - **2 days per week** Creative Freelance Social Media Managers - WE WANT YOU! Work directly with a team of creative PR Managers, Advertising Managers & Social Media Consultants in this exciting junior freelance role. As a successful freelance social & content executive, you will have the opportunity to work...
-
Claims Specialist, Liability
4 days ago
Melbourne City Centre, Australia Victorian Managed Insurance Authority Full timeClaims Specialist - Ongoing Position - Flexible and hybrid working arrangements - Convenient Location in Melbourne CBD About us Victorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive. We're an agency in the Department of Treasury and Finance...
-
Assistant Company Secretary
4 weeks ago
Melbourne City Centre, Australia Lendlease Full timeThe Business We are one of the largest owners, operators and developers of retirement living communities in Australia, with a current portfolio of 75+ villages and over 17,000 residents calling our villages home. The Role Join the Legal team and play a vital role in supporting the Company Secretary of the Group by: - Permanent part-time - 3 days per week-...
-
Principal Advisor, Change
7 days ago
Melbourne, Australia Department of Health Full timeLocation: Melbourne | CBD Job type: Full time / 12 months Organisation: Department of Health **Salary**: $129,379 - $173,138 Occupation: Projects Reference: VG/DH/CS/1726392 ***: - Join a team of like-minded, passionate, highly skilled change practitioners - Use your expertise to benefit the health of Victorians - Join the VPS and enjoy the...
-
Associate - Employment - Melbourne
4 weeks ago
Melbourne, Australia Montgomery Full time2-4 years' PAE - Challenging and exciting work - Quality development and progression opportunities We represent one of Australia’s most pre-eminent national law firms, who is looking for an associate to join their Melbourne employment team. **Employment** The Employment team offers comprehensive law and industrial relations services to its clients,...
-
Cost Controller
4 weeks ago
Melbourne City Centre, Australia UGL Limited Full time**C**ost Controller** - We work on challenging and exciting projects that shape the way we evolve, adapt and transform the industries we work in. We rally together, drawing on the diverse skills across our teams and create environments where great ideas are heard.- This opportunity will see you join a Tier 1 contractor, end to end services provider with a...
-
Pa45252241 Client Solutions Representative
1 week ago
Melbourne, Australia SS&C Full timeSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Pa45252241 Client Solutions Representative
3 weeks ago
Melbourne, Australia SS&C Technologies Full timePA45252241 Client Solutions Representative SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000...
-
Pa45252241 Client Solutions Representative
1 week ago
Melbourne, Australia SS&C Technologies Full timeSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Emergency Department Subject Matter Expert
4 weeks ago
Melbourne City Centre, Australia Victorian Managed Insurance Authority Full timeEmergency Department SMEMax Term 12 months as a secondment or fixed term contract0.6 FTE, 3 days per week. About VMIAVictorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive. We're an agency in the Department of Treasury and Finance portfolio, established...