Credits & Quality Assurance Officer
3 months ago
We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands **Ray-Ban, Oakley**, **Oliver Peoples, Persol, Costa** and more, alongside esteemed licensed brands such as **Tiffany & Co, Burberry**, and **CHANEL** whilst our cutting-edge lenses **Varilux **and **Transitions** lead the industry in innovation. In **Australia **and** New Zealand,** we operate the iconic retail and eye care brands**:Sunglass Hut, Oakley, OPSM, Ray-Ban **and **Laubman & Pank. **Every day, EssilorLuxottica’s _190,000 employees in 150 countries _work towards a common mission to help people _see more and be more._
Join our dedicated Quality Team in Silverwater as a full-time **Credits & Quality Assurance Officer**
In this vital role, you'll be at the forefront of enhancing our customer experience by analyzing returned lenses and efficiently processing technical credits. Collaborating closely with our Production and Customer Service teams, you’ll provide invaluable feedback to drive improvements. You’ll also conduct quality assurance tests to ensure we deliver only the highest quality products to our customers. If you're passionate about quality and eager to make a real impact, we want to hear from you
**Your key responsibilities will include**:
- Receiving, prioritizing and assessing the return of lenses- Quality assessment of returned lenses against Quality Standards- Processing credits accurately and within the agreed timeframes- Providing reports and recommendations for continuous improvement- Additional projects and tasks that are assigned within the Quality Team
**Skills & Experience**:
- Experience in Optical Dispensing, Optical Mechanics or equivalent Laboratory experience
- Proficient in assessing product quality and compliance with established standards
- Ability to prioritize tasks and manage time effectively, ensuring that credits and assessments are processed within agreed timeframes
- Intermediate proficiency in Microsoft Excel, including data analysis, reporting, and creating spreadsheets
- Analytical and problem-solving abilities to assess returned lenses and determine appropriate actions
- Strong written and verbal communication skills
**Working at EssilorLuxottica**
A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our distribution centre in Silverwater, you will enjoy:
- A generous yearly product allowance for you to spend across our portfolio of brands
- Global volunteering opportunities through our OneSight Foundation
- Wide range of career opportunities across the EssilorLuxottica network
- Options for a hybrid working environment
- Free on-site parking
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
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