Collections Team Leader

4 months ago


Silverwater, Australia WorkTrybe Full time

Autonomy, Accountability, and close-knit culture
- Excellent remuneration and career growth opportunities
- Flexible Hybrid Work from Home and office in Silverwater

**The Company**
Our client we are recruiting for has over 90 years of pioneering security services in Australia and is one of the largest security patrol networks, with national offices headquartered in Silverwater they deliver security guards, patrols and alarm monitoring and response.

**The role**
We are recruiting for a proactive Collections Team Leader reporting to the National Billing & Collections Manager based in Silverwater, Sydney. In this role you will be responsible for supporting organisational goals by managing the collection function, maintaining, and fostering professional relationships with internal and external customers. This role offers an exceptional opportunity for an individual seeking a fast-paced, challenging position in the collections team.

Your responsibilities will include:

- Leading and supporting a team of credit controllers
- Building and supporting collections operations functions
- Identify reasons for arrears and negotiate resolutions in a respectful manner
- Developing and tracking appropriate KPIs for the collections team
- Reviewing and improving collections processes
- Implementing billing reconciliations
- Advising on Debt Collections Guidelines and legal requirements
- Ability to prioritize workload, direct workflow, and delegate where appropriate
- Assisting with Month End Functions and other areas of the Collections department as required

***

**Success Looks Like This**
You will have:

- Strong decision-making skills and effective management of stakeholder relationships
- Passionate and positive 'can-do' attitude
- High level of interpersonal skills
- Strong time management skills
- Attention to detail and initiative in approaching tasks and challenges
- Ability to lead and motivate a team
- Advanced skills in Microsoft Office (specifically in Excel)
- Successful in building rapport with customers for effective negotiation and issue resolution
- A track record of developing and tracking KPIs
- Strong decision-making skills
- Positive stakeholder relationship management skills
- Effective in month end functions


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