Service Delivery Manager

7 months ago


Canberra, Australia Ignite Specialist Recruitment Services Full time

**Service Delivery Manger**

ACT,

Must have NV1.

Initially 12 months with 2x12 months of extensions

**Demonstrated Skills and experience.**
- Collaborate with business and service providers to develop and document strategic improvements for the provision of IT services.
- Establish and maintain effective relationships with internal and external service providers, negotiating and clarifying responsibilities, and addressing issues raised.
- Develop a reporting framework to measure service performance against service level agreements and service level objectives. Manage service providers and improvement activities required to meet KPIs and SLAs
- Collate a service delivery risks and issues register documenting mitigation and improvement strategies to maintain or improve services provided.

**Mandatory**
- Developing
- A service strategy and design for the implementation of a Multi-Source Integrated (MSI) approach to service management for programs of work, including transition to operation activities into the MSI approach.
- And controlling change management processes for complex systems, including risk assessment and risk mitigation strategies.
- Service level agreements to support the MSI approach, including capturing and reporting performance metrics.
- And maintaining service catalogue and service performance reporting framework to provide input for delivery.
- Experience establishing Service Integration and Management (SIAM) model.

**Desirable criteria**
- One of more the following are highly desirable: certifications and/or experience in Scrum, PRINCE 2, Agile.

Alternatively, contact Tushar Musale on (02) 6113 7542 for more information and a confidential chat.

Please quote (ID: 369290)



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