Maintenance Scheduler

3 months ago

Regency Park, Australia Believe Housing Australia Full time

Full-time_, _permanent opportunity
- Based in Regency Park

**What we offer**:

- Flexible working options - tell us what you need for that work-life balance*
- Access to our fantastic salary packaging options - increase your take home pay by decreasing the amount of tax you pay with $15,899 tax free each year
- Meal Entertainment and Holiday Accommodation Card provides you with an additional $2,650 tax free per year
- Paid parental leave, including superannuation paid on parental leave
- Paid study leave, and financial education assistance up to $6,000
- Genuine career development opportunities across Believe Housing Australia and AnglicareSA
- Discounted motor vehicles and gym memberships
- BUPA and Medibank health cover discounts
- Access to our Employee Assistance Program for you, and your family

**Who are we looking for?**:
We are looking for a highly motivated individual with a passion for people and a positive attitude to join our Believe Housing maintenance scheduling team. Using your strong customer service skills and person-centred approach to support and shape our tenant’s experience.

**What can you expect to be doing?**:
As a Maintenance Scheduler, you will provide a responsive service to our tenants, raise works orders and respond to queries, as well as dealing with daily contract administration. You will be planning and scheduling resources to enable the team to conduct repairs and maintenance activities safely, minimising downtime, and maximising productivity and customer satisfaction.
- Prioritise customer service by responding effectively to customer enquiries, assisting with the arranging of appointments, and providing updates on works with a 'Right First Time' approach.
- Investigate incoming maintenance calls and evaluate and schedule permitted repairs.
- Communicate with property managers, maintenance staff, and vendors to schedule appointments and resolve maintenance issues.
- Use effective quality control measures to ensure external contractors deliver works to agreed standards, within budget and KPI targets.
- Deliver a maintenance service that provide real impact with customers at the centre
- Accessing our data base and case noting during time of call

**What do you need to bring?**:

- Excellent communication and active listening skills.
- Previous experience in a similar fast paced role within the industry or customer service role (preferred).
- Experience in a fast-paced, customer-focused environment.

**Who is Believe Housing Australia?**:
Believe Housing Australia is a leading social and affordable housing provider, delivering safe and secure housing, and tenancy services.

Formerly known as AnglicareSA Housing, Believe Housing Australia continues to be a part of the AnglicareSA family and remains a fully owned subsidiary company of AnglicareSA. The organisations still share core values and a strong belief in the vision of justice, respect and fullness of life for all.

Believe Housing Australia is a nationally accredited Tier 1 Community Housing Provider with a strong track record in the provision of social and affordable housing throughout South Australia. The Believe Housing Australia brand was launched in March 2022, however the business has been operating for more than 20 years.

At Believe Housing Australia, we understand that housing is fundamental to people leading a full life. Having a place to call home enables individuals and families to believe in a better future, find their sense of belonging, and become all that they want to be.

Believe. Belong. Become.

**How to Apply**:
**Applications close Friday April 12th**
- We are committed to the employment of Aboriginal and Torres Strait Islander peoples. Please contact the person listed above to discuss joining Believe Housing Australia and visit our website for details on our Aboriginal Housing Services._

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