Support Partner

4 weeks ago

Brisbane, Australia Mable Full time

**This role is for HomeMade - a related entity of Mable**

HomeMade is a related entity to Mable and operate as a completely separate business, however both have a shared vision for self-management.

We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support people in achieving their goals whilst living at home.

Leveraging on our technology platform, we are an approved provider that specialise in self-management. We partner with our customers to create unique support plans that meet their needs and optimise their funds, making the most out of their Home Care Package (HCP). Our approach is simple and keeps people in control of their package, funding, and support.

To find out more, click here.

Reporting directly to a Team Leader, you will be responsible for leading the delivery of high quality support and experience to HomeMade customers by fostering good relationships with customers, and their support network while providing consultation, advice and case management support.

**Key Responsibilities**:

- You will be a primary point of contact for consumers, informal carers and service providers in the HomeMade network.
- Undertaking a collaborative and goal orientated approach to developing and updating support plans with customers.
- Maintain oversight over customers outcomes and changes in circumstances and support needs.
- Uphold and delivery of services in accordance with the Aged Care Act and Aged Care Quality Standards.
- Participate in, contribute to and implement quality improvement and risk management into all aspects of service.
- Work with the HomeMade team to promote and grow the HomeMade business through a consultative sales approach.
- Working closely with customers and Service Providers to onboard the customer and their team to self-management.
- Work with customers to recognise existing and build new capabilities to support their self-management journey.
- Leverage your knowledge in the home care sector and the broader aged care system to support your customers through action and experience.
- Support the Clinical Manager in monitoring the standards of support management within the growing Customer Support team.
- Work with HomeMade to recognise opportunities for service innovation and take a proactive approach to implementation.
- Promote a culture of best practice and shared knowledge by sharing your deep experience in the home care sector and the broader aged care system, supporting customers through action and experience.

**Your Skills and Expertise**:

- Tertiary qualifications.
- Demonstrated experience in Home and Community Care, ideally with Aged care experience.
- Well-developed understanding and delivery of clinical support and case management experience in Aged care or Disability.
- Current First Aid Certificate.
- Current Australian Full Drivers Licence and access to your own comprehensively insured vehicle.
- Strong communication skills and customer service focus.
- Knowledge of Health or Community Aged Care Services or Home Care (desirable).

**Who you will be working with**

You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment.

**The values we live by**

**\uD83E\uDEF6\uD83C\uDFFCPUT PEOPLE FIRST - **People and relationships matter most

**\uD83E\uDE81 FOSTER FREEDOM -** Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions

**\uD83D\uDC96DO THE RIGHT THING -** What is fair, honest, open, ethical, and transparent

**\uD83D\uDCA1BE BOLD - **With a vision to imagine and create a brighter future

**Life at HomeMade**

**\uD83C\uDFE0**
**Hybrid set-up - **Work from home or in the office (depending on what suits your circumstance). Our Head Office is situated within the Hilton Hotel, in Sydney's CBD.

**\uD83D\uDC95 We care - **Be surrounded by a supportive, family-friendly working environment.

\uD83E\uDEB4
** Keep growing with us -** Ongoing career development opportunities.

\uD83C\uDF89
**Floating Public Holidays - **Our Floating Public Holidays policy is just one way the company demonstrates its commitment to the wellbeing of our people and to creating a culture of greater inclusion.

\uD83D\uDE4B\uD83C\uDFFC‍ ️
**Volunteer day - **One paid day per calendar year to volunteer for your community. We encourage you to volunteer in the disability or aged care sector, but it’s your choice

\uD83C\uDF34
**Wellbeing day -** Enjoy a paid day each calendar year to focus on your health and wellbeing.

**❤️‍\uD83E\uDE79**
**Employee Assistance Program - **A 24/7 service that includes counselling for you and your immediate family.

**\uD83D\uDC68\uD83C\uDFFB‍\uD83D\uDC69\uD83C\uDFFB‍\uD83D\uDC67\uD83C\uDFFB‍\uD83D\uDC66\uD83C\uDFFB**
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