Product Innovation Officer

2 weeks ago


Sydney, Australia NSW Government -Department of Customer Service Full time

**Product Innovation Officer, Ongoing full time role based in Parramatta with hybrid working.**

An exciting opportunity has arisen for a Product Innovation Officer to join the Business Taxes team within Revenue NSW.

This role forms part of the Business Taxes branch of Revenue NSW, which undertakes the administration of a number of state taxes, unclaimed money, and grants. Business Taxes supports our customers to comply and undertakes compliance audits and investigations.

The Business Taxes Product, Quality and Innovation team is a new unit which supports Business Taxes through staff development, process and systems improvement and customer data analysis. The team’s goal is to provide innovative solutions to support quality and efficiency in the wider branch.

**Some of the key responsibilities include**:

- Reviewing, coordinating and developing updates of various digital contents, including Business Taxes web-content to ensure consistency, educate our customers and contribute to the continuous improvement of the business.
- Developing learning and development and process improvement solutions to enhance best practice within Business Taxes
- Assisting with training organisation through review of content, attendance keeping and bookings
- Collaboration with relevant internal stakeholders to deliver learning solutions to individuals and groups within the business
- Coordination and managment of the development of correspondence and report templates through the BI program to contribute to the branch’s quality processes.
- Assisting with coordination of corporate initiatives across the program

**To be successful in this role, you will demonstrate**:

- The ability to develop knowledge content that meets the needs of a diverse internal and external audience.
- High quality written communication skills, including being able to prepare material that is well structured and easy to follow.
- Experience in the administration of NSW taxing legislation and understanding of financial reports and audit techniques.
- Deliver high quality and timely services while adhering to timeframes and being responsive to requests from multiple stakeholders.
- Initiative, and be a self-starter that takes accountability for their work, and is comfortable making decisions within their own discretion to deliver results.
- Negotiating skills with the ability to gain support for change management from various stakeholders.

**What we need from you**:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

Salary Clerk Grade 7/8, with the base salary for this role starting at $101,947 base plus superannuation

**Closing Date**:Wednesday 25th January 2023 (9.59am)

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.



  • Sydney, Australia Commonwealth Bank Full time

    **Product Owner BX Strategy & Innovation and PO Chapter lead** **See yourself in our team: **Business Banking (BB) manages relationships with Commonwealth Bank’s small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers, providing a wide range of financial services and solutions. Business Lending (BL)...


  • Sydney, Australia Atlassian Full time

    Overview: **Your future team** We are seeking a results-driven Principal Innovation Lead to join the CTO Strategic Initiatives team. As a key member of this dynamic and forward-thinking group, you will be responsible for driving the successful planning, execution and delivery of strategic programs in support of building a world-class engineering...

  • Head of Product

    4 weeks ago


    Sydney, Australia Axe Group Full time

    IT & Telecomms - IT - Other - Sydney - Permanent / Full Time 20/1/2023 - Product Visionary - Leadership Experience - SASS experience ABOUT US: We are a leading Australian insurance solution provider Head Office based in Sydney with Australia's leading Banks and Insurance companies as our clients. Our core product is Axelerator - an innovative, modular,...

  • Innovation, Marketing

    1 month ago


    Sydney, Australia Chartered Accountants ANZ Full time

    We encourage Passion to Grow and improve - Drive change and growth, be a Difference Maker! - Values-led organisation, supportive team, great culture - Permanent, full-time, Sydney CBD ABOUT THE ROLE Ready for an exciting and dynamic role that helps members embrace the future of accounting and empowers them to build modern and thriving businesses? Our...


  • Sydney Western Suburbs, Australia Visy Full time

    **Job no**: 508206 **Work type**: Full Time **Location**: Sydney - South West, Melbourne - South At Visy, our people make us stand out from the crowd. We’re always seeking solutions, opportunities and possibilities. We look for people who see what’s ahead and run towards it. These people are helping us to achieve our vision to become the global leader...


  • Sydney, Australia TheDriveGroup Full time

    Huge Growth Role - Building out a New Function in an Established Business - Hybrid Work Options - Fully Remote - WFH! - Great Package On Offer! Data Enablement | Data Literacy | Data Innovation | Data Capability We are looking for a Data Savvy Manager to work on a Data-led transformation project within a well know Australian Brand. They have serious...


  • Sydney, Australia Mastercard, Inc. Full time

    Associate Product Specialist, Products and Solutions, Launch Graduate Program 2025 - Australia **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help...

  • Commercial Bank

    4 weeks ago


    Sydney, Australia JPMorgan Chase Bank, N.A. Full time

    The Innovation Economy Banking Group is part of Commercial Banking at J.P Morgan and focuses on companies specifically focused on banking and lending to companies in the Technology and Life Sciences space across Australia and New Zealand. As an Analyst/Associate, you will play an integral part to gain, manage and maintain client relationships within the...

  • Commercial Bank

    4 weeks ago


    Sydney, Australia JPMorgan Chase Bank, N.A. Full time

    The Innovation Economy Banking Group is part of Commercial Banking at J.P Morgan and focuses on companies specifically focused on banking and lending to companies in the Technology and Life Sciences space across Australia and New Zealand. As an Analyst/Associate, you will play an integral part to gain, manage and maintain client relationships within the...

  • Production Fitter

    4 weeks ago


    Sydney, Australia Gilbarco Full time

    We have a permanent full-time opportunity available for a trade qualified and experienced Fitter, who is looking to progress their career into a global organisation! No 2 days will be the same, you will be working across a variety of our products and be part of high performing team. **Your day to day accountabilities include**: - Production...

  • Product Manager

    4 weeks ago


    Sydney, Australia Onset Full time

    **Dare to lead? Here is what you need** This innovative high-growth, B2B SaaS start-up is looking for an experienced **Product Manager** to lead the build and scale of their current product offering. Overseeing all product needs from development to release, reporting directly to the founders & C-suite, you will execute product strategy, gather data,...

  • Product Developer

    3 weeks ago


    Sydney, Australia Huon Aquaculture Company Full time

    Huon has an exciting vacancy at our Ingleburn Processing Factory for a Product Developer to join the team! The role As part of the Quality Assurance team, your primary responsibility is to drive the implementation of the Company Innovation strategy. Ensuring you remain current on all relevant legal compliance, you will also: Stay on top of new food product...

  • Product Developer

    1 month ago


    Sydney, Australia Woolworths Group Limited Full time

    About Woolworths Group Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is...

  • Head of Product

    4 weeks ago


    Sydney, Australia Jivaro Full time

    Join an incredibly successful retailer. - Flexible working. - Highly creative position. Our client is seeking an experienced and results-driven Head of Product responsible for the end-to-end product management process, from strategic planning and design management to buying, production, and critical path oversight. Additionally, the role includes...


  • Sydney, Australia Bupa Full time

    **About the Opportunity Step into a pivotal role within the International Customer Value Proposition team, where your autonomy takes centre stage. Your expertise will drive the entire lifecycle of Bupa Australia Overseas Visitors Health Insurance offerings (corporate and retail), from concept to execution, ensuring optimal performance and customer...


  • Sydney, Australia Perceptor Full time

    Australian AI SaaS firm in strong growth - Establish product roadmap; UX; project delivery; - Hybrid work model. City office. This innovative AI SaaS technology scale up has experienced tremendous success. Clever technology that is developed locally, this organisation is seeking a commercial and customer orientated Product Manager to lead the product vision...


  • Sydney, Australia S2M Digital Recruitment Full time

    Are you passionate about product marketing and communicating product value propositions and benefits using creative copywriting, visuals, and more? If you’re a creative marketer and want to own product marketing end-to-end, this role is for you!  It’s an exciting time to join this client as they enjoy a period of growth, expand their innovative product...

  • Program Specialist

    1 month ago


    Sydney, Australia Uber Full time

    **#Greatmindsdontthinkalike**:At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the...

  • Product Manager

    4 days ago


    Sydney, Australia Calvary Full time

    Make a difference at one of Australia’s largest health care providers Great opportunity to be part of a vibrant and collaborative environment Generous salary packaging benefits, and unrivalled opportunities for professional development and growth **Flexible Location**: Sydney/Melbourne **Join our journey**: Transform healthcare with us At Calvary, we're...

  • Product Manager

    4 weeks ago


    Sydney, Australia Macquarie Group Limited Full time

    At Macquarie, we support a hybrid working model._ Are you passionate about product and technology innovation? Do you have platform integration experience? An exciting opportunity currently exists for a passionate and driven Product and Technology Analyst within our Product & Technology team to work in our Connectivity Services business. You will contribute...