Salesforce Platform Manager

3 weeks ago

Newcastle, Australia Wests Group Full time

**About us**

The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

We value our staff, which is why we recognise and reward your hard work with our** AMAZING** staff benefits. Being an employee of The Wests Group will give you access to the following perks and benefits:

- Paid Parental Leave 18 weeks & 12 months of maintained superannuation.
- 5 days Wellbeing Leave - proactively manage your wellbeing.
- Flexible work option.
- Above-award wages, paid overtime and penalty rates for weekends and Public Holidays.
- 17.5% annual leave loading.
- Paid traineeships and leadership development courses.
- 40% discount off meals for club employees whilst on shift.
- $25 per month for an all-access Balance Collective membership (access to all three clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added - bonus, this offer extends out to your partner as well
- Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa.
- Discounted nib Health Insurance.
- 24/7 Employee Assistance Programs.
- Free annual flu vaccinations.

**About the role**

Reporting to the Group Technology Manager, the Salesforce Platform Manager will play a critical role in driving and executing projects on Salesforce platform while collaborating with multiple stakeholders and departments. The Wests Group Salesforce environment is currently evolving, and you will be instrumental to furthering its expansion and optimisation in addition to:

- Manage and maintain the Salesforce platform.
- Own and drive the vision, direction, and roadmap for Salesforce.
- Ensure data quality, security, and privacy through proper data management, access controls.
- Implement business processes using Salesforce, such as lead and opportunity management, campaign management, and customer service.
- Provide support to users, including training, troubleshooting, and problem resolution.
- Provide recommendations on how to best leverage Salesforce to meet those needs.
- Collaborate with technical teams to develop custom solutions, integrations, and apps on the Salesforce platform.
- Collaborate with cross-functional teams, including IT, marketing, and customer success, to align technology strategy with business goals.
- Develop user testing scripts and conduct user testing for the developer.

**About you**
- 3-5 years relevant experience working within the Salesforce environment.
- Well-developed conceptual and analytical skills and the proven use of initiative in solving problems, including knowledge and experience in defining, implementing, and enhancing business process.
- Ability to communicate clear and concise requirements to developers.
- Highly flexible, with the ability to identify, analyse and solve problems systematically in a fast-paced, rapidly evolving organisation.
- excellent communication and collaboration skills; enjoyment of working with colleagues from different departments.
- Proven capabilities in project and user-testing management.
- Highly proficient technical writing capabilities.
- Experience working on projects in the Hospitality and/or Gaming sector desired but not essential.

  • Salesforce Platform Manager

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About usThe Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local...

  • Platform Manager

    2 weeks ago

    Newcastle, New South Wales, Australia Nib Health Funds Limited Full time

    Platform Manager - Telephony & Agent Experience page is loaded Platform Manager - Telephony & Agent Experience Apply locations Newcastle, Australia Sydney, Australia Melbourne, Australia time type Full time posted on Posted 7 Days Ago job requisition id JR103163 Let's talk about who we are The nib Group has a mission and vision of people enjoying better...

  • Platform Manager

    2 weeks ago

    Newcastle, New South Wales, Australia nib Group Full time

    Platform Manager - Telephony & Agent ExperienceLet's talk about who we areThe nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed...

  • Platform Manager

    4 weeks ago

    Newcastle, Australia nib Group Full time

    Platform Manager - Telephony & Agent Experience **Let's talk about who we are** The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed...

  • Platform Manager

    4 weeks ago

    Newcastle, Australia nib NZ Full time

    Let’s talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...

  • Customer Engagement Platform Owner

    4 weeks ago

    Newcastle, Australia Greater Bank Full time

    **About the role** As part of the Marketing and Customer Experience team, the Customer Engagement Platform Owner will use their broad understanding of our customers, our market and business as a whole to make informed decisions about the direction and functional capabilities of the organisation’s customer engagement platforms, including our new CRM...

  • Customer Engagement Platform Owner

    2 weeks ago

    Newcastle, New South Wales, Australia Greater Bank Full time

    About the roleAs part of the Marketing and Customer Experience team, the Customer Engagement Platform Owner will use their broad understanding of our customers, our market and business as a whole to make informed decisions about the direction and functional capabilities of the organisation's customer engagement platforms, including our new CRM...

  • Account Manager

    2 weeks ago

    Newcastle, Australia Stramit Full time

    Welcome to Stramit! We are so glad you are taking the time to understand more about this opportunity we currently have and why we think you should come and work with us! Simply put (Although we are far from simple!) Stramit is one of Australia’s leading manufacturers and suppliers of roll formed steel building products. We have 16 sites across Australia,...

  • Product Marketing Manager

    7 days ago

    Newcastle, Australia Avetta, LLC Full time

    **What Avetta Does** Avetta is a global leader in supply chain risk management and compliance solutions. Our Cloud platform provides clients assurance that their contractors and suppliers operate in accordance with both sustainable business practices and regulatory mandates. Every day, in more than 20 countries, and for some of the largest companies in the...

  • Sales Development Representative

    7 days ago

    Newcastle, Australia Avetta, LLC Full time

    Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in...

  • Account Manager

    2 weeks ago

    Newcastle, New South Wales, Australia Stramit Full time

    Welcome to Stramit We are so glad you are taking the time to understand more about this opportunity we currently have and why we think you should come and work with us Simply put (Although we are far from simple) Stramit is one of Australia's leading manufacturers and suppliers of roll formed steel building products. We have 16 sites across Australia, full...

  • Support Analyst

    3 weeks ago

    Newcastle, Australia Coal LSL Full time

    Hybrid opportunity - work from home 2 days per week; 9-day fortnight. - Tier 1, 2 IT support; triage tickets & own the service desk ticket lifecycle. - 12-month full-time role based in Newcastle, close to Interchange. **WHAT YOU'LL BE DOING** You will: - triage JIRA requests based on business priorities and best practice task management - analyse and...

  • Project Officer

    4 weeks ago

    Newcastle, New South Wales, Australia Randstad Australia Full time

    12 month temporary contract with potential extension$60.26 per hour plus superNewcastle location with hybrid working Randstad has partnered with a Federal Government organisation committed to placing stakeholders at the heart of their work. Their values reflect a passion and dedication to building a positive, stakeholder-centred culture. The team:The Service...

  • Digital Marketing Coordnator

    1 week ago

    Newcastle, Australia Verve Partners Full time

    Attractive employee benefits and inclusive work culture - Hybrid working environment - Work for a brand that is making a difference in people's lives We are pleased to be partnering with Ronald McDonald House Charities Northern NSW to a recruit a Digital Marketing Coordinator, a newly appointed role due to organisational growth. Reporting into the Head of...

  • Account Manager

    3 weeks ago

    Newcastle, Australia Fletcher Building Full time

    Account Manager Who We Are Welcome to Stramit! We are glad you are taking the time to...

  • Sales Development Representative

    2 weeks ago

    Newcastle, New South Wales, Australia Avetta Full time

    Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in...

  • Sales Development Representative

    2 weeks ago

    Newcastle, New South Wales, Australia Avetta, LLC Full time

    Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in...

  • Sales Development Representative

    4 weeks ago

    Newcastle, Australia Avetta Full time

    Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active...

  • Sales Development Representative

    4 weeks ago

    Newcastle, Australia Avetta Full time

    Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active...

  • Functional Administrator

    4 weeks ago

    Newcastle, Australia GWG Full time

    Fantastic Newcastle Location - Flexible / Hybrid Work - Permanent Position with excellent working conditions and benefits - Inclusive and diverse team **The Company**: Hunter Water delivers water and wastewater services to more than 600,000 people in homes and businesses across the Lower Hunter. They also provide stormwater, trade wastewater recycled water...