Operations Change Specialist

6 months ago

Brisbane, Australia Australian Retirement Trust Full time

**An exciting opportunity exists to join our Operations Team as a Operations Change Specialist.**

**Why join us?**
- State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.

**About the role**

As an **Operations Change Specialist,** you will work with leaders across Member Operations and other key stakeholders to support the smooth and efficient implementation of all change initiatives, ensuring quality outcomes for our members and business unit. These change initiatives may result from portfolio change initiatives and business initiatives (e.g., Operations business plan, continuous improvement initiatives, Group Product, Group Risk & Compliance).

You will ensure all impacts of initiatives are identified, scoped, and understood to enable successful transition into the business with achievement of desired outcomes. You will represent Operations in ART's Change Portfolio, working with all business units within ART and related third parties to promote Operations’ interests and ensure delivery of effective and efficient business outcomes as well as superior customer experience.

You will draw on your in-depth knowledge and experience in the financial services industry, business operations and business processes to understand and analyse customer needs to determine value add solutions.

This role is available as both **permanent and fixed term** opportunities.

**About you**

If this is the right role for you, your skills and qualifications may include:

- Bachelor’s Degree in Business, Finance, IT or other related field, or equivalent work experience.
- Extensive experience in the superannuation industry and understanding of business operational processes is required.
- Superior communication skills; written, verbal and interpersonal - with a diverse group of professionals at all levels.
- Demonstrated inclusive, collaborative, and engaging approach; including the ability to consult, facilitate, negotiate, and influence with a broad range of people at all levels in a medium sized corporate environment.
- Proven ability to coach, mentor and assist others.
- Proven ability to effectively plan, priorities and manage multiple and competing activities including leading the work of other change and business resources directly or indirectly as required.
- Demonstrated high level skills in stakeholder management and developing trusted and enduring relationships with business clients, including superior consultation, facilitation, and proven problem-solving abilities.
- Technical knowledge of contemporary business systems environments including web technologies, client/server technologies and database environments will be beneficial.

**About us**

As one of Australia’s largest superannuation funds, we proudly take care of over $260 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day. When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2.3 million members.

**How to apply**

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

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