Full Time, Guest Service Agent Role Available
7 months ago
Our Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests’ experiences or activities and share the things you love about Byron.
**A little bit about us**:Nestled on fifty acres of absolute beach front paradise, Elements of Byron is an award-winning resort offering luxury accommodation options, world-class resort facilities and unforgettable experiences. Barefoot luxury at every step.
**To set you up to succeed**: Two weeks of structed training will be provided to you covering the tasks required on both the morning and afternoon shifts. You will also be assigned a buddy who will support you as you learn the system and resort features.
**The role: Working on our busy reception desk, **you will be responsible for ensuring we do not merely deliver service but do more than is expected to create meaningful and authentic moments of hospitality. Checking guests in and out daily, making reservations over the phone, running daily reports to identify any special requests, anticipating guests service needs, and complying with policies and procedures. You will listen to, and resolve guest's complaints or concerns, but there will always be a manager there to support you when required.
**The hours**:Full time role available working up to 38 hours a week, across a 7-day rotating roster.
**The shifts**: 7am - 3pm and 3pm - 11pm, on a rotating roster.
**Rates**: Mon-Fri $24.87, Sat $31.09, Sun $37.31
We are looking for people who can be flexible to work these shifts.
7
**Requirements**:
- Provide exceptional customer service by responding to requests promptly, efficiently and courteously
- Experience working in a 4-5 star resort/hotel front office environment
- Demonstrated proficiency in Microsoft Office, Fidelio or Opera System
- Ability to communicate with a diverse range of people
- Full availability to work weekends and public holidays
- Remain calm and effective in emergency and high pressure situations
- Current drivers licence essential
- First Aid Certificate desirable
**Benefits**
- Restaurant, Accommodation and Spa treatment staff discounts
- Employee Assistance Program
- Full Day Orientation and dedicated departmental training
- Annual and fortnightly staff awards
- Refer a friend incentive
- Work in a beautiful beach side award winning resort
- Uniform provided and parking available on site
-
Guest Service Agent
3 days ago
Byron Bay, Australia Elements of Byron Full timeOur Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests’ experiences or activities and share the things you love about...
-
Guest Service Agent
7 months ago
Byron Bay, Australia Elements of Byron Full timeOur Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests’ experiences or activities and share the things you love about...
-
Guest Service Agent
7 months ago
Byron Bay, Australia Elements of Byron Full timeOur Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests’ experiences or activities and share the things you love about...
-
Guest Service Agent
7 months ago
Byron Bay, Australia Elements of Byron Full timeOur Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests’ experiences or activities and share the things you love about...
-
Casual - Guest Service Agent (Front Desk Reception)
7 months ago
Byron Bay, Australia Elements of Byron Full time**We have a casual role available working between 25-38 Hrs each week.** Our Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our...
-
Guest Service Agent
3 months ago
Salamander Bay, Australia Oaks Hotels Full time**Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...
-
Housekeeping Supervisor
7 months ago
Byron Bay, Australia Elements of Byron Full timeElements of Byron is an award-winning Beach front resort, nestled on 50 acres of absolute beach front paradise in Byron Bay in the Northern Rivers of NSW. We are looking for an experienced, passionate and hands-on Housekeeping Supervisor to join our team. Reporting to the Housekeeping Manager, you will assist with the implementation of the housekeeping...
-
Front Office Duty Manager
7 months ago
Byron Bay, Australia Elements of Byron Full timeWe have an opportunity available for an experienced Duty Manager to join our amazing Front Office team in our multi-award-winning, 202 Villa, beach front resort. Working closely with the Front Office Manager and Rooms Division Manager, you will develop and nurture a strong team that are encouraged to cooperate both internally and externally, whilst...
-
Full Time and Casual Hours Available
7 days ago
Byron Bay, Australia Sanctuary Holiday Management Full timeWe have an opportunity for a passionate and enthusiastic team player to help reset, style and clean our amazing properties around Byron Bay town. No experience necessary - all training will be provided. The role would suit someone looking for some extra hours during the day. Usual shift will start at 10 am and finish 2/3 pm, longer days available for those...
-
Overnight Guest Services Attendant
2 months ago
Byron Bay, Australia YHA Australia Full timeNight Shift - Calling all night owls! - Iconic Byron Bay Location - On-call to attend to guest queries overnight. **YHA** is Australia's largest backpacker accommodation provider, allowing people of all ages to travel and meet other backpackers in more than 50 YHA properties across the country. We are a membership-based, not for profit association, with all...
-
Events Food and Beverage Attendant Roles Available
7 months ago
Byron Bay, Australia Elements of Byron Full timeWe have an opportunity available for an experienced **Events** Food a Beverage attendant/waitstaff to join our events team. To be successful in this role you will have banqueting & events experience including bumping in/out. You will be confident with your service skills for both alternative drop plated functions as well as roving canapes. Explaining dishes,...
-
Reservations Agent
7 months ago
Byron Bay, Australia Elements of Byron Full timeOur Reservations Agent role would suit someone who has call centre, travel or previous reservations experience. Ideally you will be confident in receiving a high volume of hotel or accommodation bookings, with strong attention to detail experience setting traces and managing guest follow up and have a warm and friendly phone manner. You may also have...
-
Front Office Receptionist
5 days ago
Byron Bay, Australia Discovery Parks Full timeJoin an Australian industry leader with parks & resorts all over the country - Work hard & have fun with a great supportive team - Full-time roles available **About Us**: G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2000 people Australia-wide,...
-
Reservations Agent
7 months ago
Byron Bay, Australia Elements of Byron Full timeOur **4 Day a week, permanent part time role working Wed - Sat **as our newest **Reservations Agent** would suit someone who has call centre, travel or previous reservations experience. Ideally you will be confident in receiving a high volume of hotel or accommodation bookings, with strong attention to detail experience setting traces and managing guest...
-
Food and Beverage Supervisor
7 months ago
Byron Bay, Australia HOTEL GRAND CHANCELLOR Full timeYou’ll lead, develop, and mentor the Food and Beverage team in this busy and challenging, career-enhancing role. As an experienced Supervisor you’ll oversee operations to ensure efficient, friendly, guest-focused delivery of service across three Food & Beverage outlets. **This role is Full time working across a 7-day rotating roster.** Depending on your...
-
Full Time Painting Position
7 months ago
Byron Bay, Australia Byron Bay Painters Full time**About the business** Byron Bay Painters is one of the leading painters in the Northern Rivers for homeowners, real estate agents, business owners, builders and tenants. They are well known for their excellent customer service and high quality, in all aspects of their work. They are looking for a skilled painter to join their team. **About you** The...
-
Byron Bay, Australia Crystalbrook Byron Full timeWeekend, breakfast and evening shifts available over a full time roster - Great range of benefits available including award rate - Career growth opportunities in a unique hotel environment **Crystalbrook Byron** is a 5-star resort nestled in 45-acres of magical subtropical rainforest, our resort is a celebration of nature, responsible luxury and the local...
-
Guest Experience Officer
6 months ago
Byron Bay, Australia Ingenia Communities Full timeYou might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio...
-
Guest Experience Officer
7 months ago
Byron Bay, Australia Ingenia Communities Full timeYou might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio...
-
Host/porter - Casual Role, 30-38hrs Week
7 months ago
Byron Bay, Australia Elements of Byron Full timeBe the front face of Elements of Byron as you welcome our guests on arrival. Ensure they have a memorable stay whilst at the resort, from the moment they arrive right through to departure. During your shift you may provide directions, answer enquiries drive our Buggy's and convey facilities information. You are responsible for ensuring that we deliver the...