National Service Manager
4 weeks ago
**The Company**:
I represent a Refrigeration company located in Western Sydney, NSW, that specialises in the design, manufacture, installation and servicing of commercial refrigeration. Their team of 30 work hard to offer experience, industry knowledge and respect with a no-fuss approach to all their clients.
**What you can enjoy**:
- New role for you to mould and develop
- Flexible working options, hybrid available
- Be a part of the renewable energy implementation
- Autonomous role
- **$120,000 - $140,000 + super & car allowance**
**About the Role**:
As the National Service Manager, you will report to the Director of the company and manage a small team of 10 internal team members and 10-12 subcontractors throughout Australia. Your day-to-day responsibilities will include managing existing client relationships, developing and growing the Service team, tracking team KPIs, and ensuring smooth operations Australia-wide.
**Responsibilities**:
- Manage the operations of the National Service Team which includes, 1 Coordinator, 2 Apprentices, 7 Technicians and 12 Sub-Contractors
- Communicate business plans and objectives and track team performance
- Grow the Service team by 6 technicians over 12 months
- Build genuine rapport with key clients
- Resolve any escalations or complaints within the Service department
- Use warm leads to assist in generating new clients
**Skills and Experience**:
- Minimum requirement: Certificate III in Refrigeration (or similar)
- 3-5 years of experience in a HVAC or Refrigeration technical role, ideally managing a small to medium team
- Experience in Project Management
- Experience in Sales (highly regarded)
- Intermediate/advanced Excel skills
- Knowledge of SimPro
- **Ability to pass a Pre-Employment Medical and Police Check**
**Enquire**:
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