Sales Coordinator

1 month ago

Sunshine Coast, Australia NOVOTEL Full time

**Company Description**
Novotel Sunshine Coast Resort and Convention Centre, where luxury meets playful charm With over 370 rooms, a refreshing pool, a vibrant Lagoon for water activities, and mouthwatering dining options, a modern 1500-person capacity facility, attracting both Australian and International conference and event markets, our coastal resort is a landmark for excitement.

Whether guests seek leisure, beach adventures, peaceful bush walks, or the perfect blend of work and play with our impressive conference facilities and poolside cocktails, we offer it all with a twist of fun.

As our Sales Coordinator, you will play a vital role in managing incoming sales inquiries and converting them into successful business opportunities. Your responsibilities will include:

- Qualifying all incoming sales department phone calls and directing them to the appropriate sales representative based on the size and type of event.
- Monitoring the sales enquiry inbox and promptly actioning or distributing leads to the appropriate sales representative.
- Working reactively to convert leads and opportunities for group business, such as meetings, weddings, sporting and leisure groups.
- Assisting the proactive sales team in preparing proposals and contracts for clients, utilizing Opera Sales and Catering and ANAIS.
- Participating in prospecting research to identify new opportunities and conducting market research to source new meetings, conferences, and group business.
- Supporting the proactive sales team with confirming new business, including site inspections, quotes, contracts, and inquiries.
- Conducting regular market analysis to stay informed about trends.
- Having a complete understanding of the hotel’s sales vision, products, services, and rate structure to fulfill business objectives.
- Maintaining and building relationships with existing customers to ensure their business is retained.
- Assisting in managing the smooth running of the sales department through adequate and timely support.

**Qualifications**
- Experience in a similar role (within the hospitality industry preferred but not essential).
- Strong communication, organisation, and time management skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.
- Proficiency in Opera Sales and Catering and ANAIS software preferred but not essential.
- Demonstrated ability to build and maintain relationships with customers and team members.
- Proactive mindset with the ability to identify and pursue new business opportunities.
- Attention to detail and a high level of accuracy in all tasks.

**Additional Information**
When you join Accor, a global company, you get access to fantastic career opportunities.
- Access to global accommodation and F&B discounts within the Accor network.
- Uniform provided or laundering services.
- Hot duty meals and on-site parking provided.
- Exciting career growth opportunities within a global company.

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