Customer Service Representative

6 months ago

Melbourne, Australia On AG Full time

**In short**:
**Your Mission**:

- Successfully able to work simultaneously with multiple CRM systems, especially Microsoft Dynamics 365, Salesforce and vendor portals
- Demonstrates high energy and ownership towards supporting our sales team and their corresponding accounts
- Oversee the internal account administration of our dealer accounts in salesforce
- Responsible for daily account management of orders, future orders and invoicing of orders
- Resolves any issues in a timely manner as it relates to assigned sales reps and accounts including returns, damages and sales order discrepancies
- Communicate with our 3PL warehouse daily regarding orders, returns and any order discrepancies
- Respond to all communications and inquires within 24 hours while identifying any escalated unresolved issues
- Works in tandem with other team members to ensure our dealers are receiving the best customer service in the sports industry

**Your story**:

- Great attention to detail
- Effective communication across all levels and functions
- A strong background in account management and operations
- Always keeping the retailers needs front of mind
- Excellent interpersonal skills with a focus on relationship building, listening, and questioning skills
- Excellent written and oral communications skills
- Always thinking of ways to improve the customer experience with a sense of urgency to deliver the WOW
- You bring 2+ years’ experience from similar administrative / operational role, must be customer oriented and knowledge within the sporting goods industry will be advantageous
- Problem solver with great multitasking and analytical skills to find creative solutions

**Your story**:

- Great attention to detail
- Effective communication across all levels and functions
- A strong background in account management and operations
- Always keeping the retailers needs front of mind
- Excellent interpersonal skills with a focus on relationship building, listening, and questioning skills
- Excellent written and oral communications skills
- Always thinking of ways to improve the customer experience with a sense of urgency to deliver the WOW
- You bring 2+ years’ experience from similar administrative / operational role, must be customer oriented and knowledge within the sporting goods industry will be advantageous
- Problem solver with great multitasking and analytical skills to find creative solutions

**What we offer**:
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

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