Functional Consultant

8 months ago


Melbourne, Australia Strata Results Recruitment Full time

Shape and optimize business processes as a Creatio Functional Consultant.
- Gather requirements, configure systems, and provide ongoing support.
- Utilize your CRM expertise to enhance client outcomes and user experiences.

**Job Title**:Functional Consultant - Creatio (CRM Solution)

**Location**:Melbourne or Metro Manila

**Job Type**:Full-time

**Overview**:
**Responsibilities**:

- **Requirement Analysis**:

- Collaborate with clients to gather and understand business requirements.
- Analyze and document business processes to identify opportunities for improvement and automation using Creatio.
- **System Configuration and Customization**:

- Configure Creatio to meet client-specific business needs.
- Customize workflows, forms, and dashboards to optimize user experience.
- **Data Management**:

- Design and implement data models to ensure accurate and efficient data management.
- Migrate data from existing systems into Creatio, ensuring data integrity.
- **Integration**:

- Work closely with technical teams to integrate Creatio with other systems as needed.
- **Training and Support**:

- Provide end-user training on Creatio functionalities.
- Offer ongoing support and troubleshooting to address user issues and concerns.
- **Documentation**:

- Create comprehensive documentation for configurations, customizations, and business processes.
- Maintain up-to-date documentation of system changes and enhancements.
- **Best Practices and Optimization**:

- Stay abreast of industry best practices and recommend optimizations to enhance system performance.
- Advise clients on best practices for utilizing Creatio to achieve their business goals.

**Qualifications**:

- Bachelor's degree in a relevant field (Business, Information Technology, etc.).
- Proven experience as a Functional Consultant with a focus on Creatio or similar CRM solutions.
- Strong understanding of CRM principles and business processes.
- Proficient in configuring and customizing Creatio, including workflows, forms, and dashboards.
- Excellent communication and interpersonal skills for effective collaboration with clients and internal teams.
- Ability to analyze and solve complex business problems with Creatio solutions.
- Creatio certification is a plus.


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