Aps3 Planning Support Officer

1 week ago


Adelaide Region SA, Australia DFP Recruitment Services Full time

**Job description**:
Our client is currently seeking multiple Planning Support Officer’s to join the team within a Federal Government Agency based in either the Adelaide CBD, St Mary’s, or Prospect.

As the Planning Support Officer, you will assist customers in a face-to-face environment by answering enquiries, booking appointments, making assessments on eligibility for payments, and undertaking processing and system entry activities related to a customer’s needs. In addition, you will provide general administrative support to the wider team.

You will handle a wide range of matters regarding eligibility, participation, and ongoing access to payments and services for participants.

**Responsibilities may include but are not limited to**:

- Managing and resolving participant matters by actioning planning tasks in line with relevant legislation
- Providing counter support for the local office including participant enquiries in the self-help kiosks and online platforms
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
- Coordinating appoints with the use of Agency office facilities
- Undertaking research and investigation activities and preparing associated reports and correspondence

**About you**:
As the Planning Support Officer, you will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands. This role will involve
**liaising with participants on a face-to-face basis and at times, delivering difficult news / handling challenging conversations.**
To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a Government setting.

In addition, you will demonstrate the following skills and experience:

- MS Office Suite Skills
- Strong Customer Service experience
- Strong communication skills, both verbal and written
- Excellent interpersonal skills
- Strong organisational skills
- High attention to detail
- Having a strong interest or previous experience with the Disability Sector would be an advantage.
- ** An understanding of or lived experience in the field of disability is highly desirable.**

This role is at the APS3 level equivalent offering $37.36 per hour + 10.50% super. The rate of pay is casually loaded, as you will not be accruing annual or sick leave.

As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.

If you are interested in this role, please APPLY NOW or call Tyler Waterhouse on 8400 4433 for more information.

Note: You may be required to provide evidence of your COVID-19 vaccination status.


  • Aps3 Level

    1 week ago


    Adelaide Region SA, Australia HOBAN Recruitment Full time

    Our client, a Federal Agency, is looking for multiple APS3 Level - Planning Support Officer to join their team.The APS3 Planning Support Officer is a team membership position and is responsible for undertaking procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. The position may have a...


  • Adelaide Region SA, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** We are currently seeking an APS3 Administration Officer to join the team within a Federal Government Agency focused on supporting those with a disability. **The Role** The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis...


  • Adelaide Region SA, Australia Talent International Full time

    **Job Details**: **Location** Adelaide **Salary** Up to AU$37.36 per hour **Job Type** Full Time **Ref** BBBH100878_1681713103 **Contact** Liam Lasslett **Posted** 22 minutes ago **The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Planning Support Officer's to...


  • Adelaide CBD, Australia HOBAN Recruitment Full time

    Are you ready to make a meaningful impact within a Federal Government agency? Do you seek a flexible work arrangement with opportunities for professional growth? If so, we have the perfect job opportunity for you! **Positions we are constantly recruiting for at the APS3 Level include but are not limited to**: - Participant Support Officers - Operations...

  • Office Manager

    9 hours ago


    Adelaide Region SA, Australia CSG Talent Full time

    **Office Manager - Production Planning** Cavan, Adelaide - Attractive base salary (Negotiable)+ Super - Monday - Friday from 08:30-5:00 pm - Be part of a company that invests in its team, provides career security and a great work environment We are working with one of the most technologically advanced printing/ packaging companies in South Australia. Our...


  • Adelaide Region SA, Australia Department of Employment and Workplace Relations Full time

    APS Level 3 - Adelaide, SA; Brisbane, QLD; Canberra, ACT; Newcastle, NSW; Perth, WA; Tonwnsville, QLD - $69,863 - $72,767 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals...


  • Adelaide Region SA, Australia Department of Veterans' Affairs Full time

    Location: Darwin, NT and Adelaide, SA - Contact Officer: Shelley Rogers on 08 8290 0338 **Duties** - Delivering a professional telephone enquiry service and providing information on the range of benefits and services provided by DVA. - Guiding and assisting members of the veteran community to appropriate information resources, including the DVA website and...


  • Adelaide Region SA, Australia DFP Recruitment Services Full time

    **Job description**: We are currently looking to immediately fill multiple administrative vacancies across our state and federal government client base. Current roles exist in the CBD as per the below: - Wakefield Street, payroll officer with customer service experience. South Australian Government client. Must have national police check or WWCC. Immediate...


  • Adelaide Region SA, Australia Kustomize Your Support Full time

    As a Support Worker your role will be to assist a diverse range disability clients with activities of daily living and providing support services such as Domestic Assistance, Social Support, and Personal Care at their home and in the community. We are looking for a Male to provide personal care to a client. We are also looking for female support workers for...


  • Adelaide Region SA, Australia DFP Recruitment Services Full time

    **Job description**: We currently have a number of vacancies for experienced Customer Service Professionals seeking part time hours. Our Federal Government client, conveniently located in the CBD, is currently seeking individuals who will conduct outbound calls. This position requires staff to use a range of methods to follow up survey participants and...


  • Adelaide Region SA, Australia Azalea Home Support Services Full time

    Azalea Home Support Services are hiring! AHSS is a community service provider catering to the needs of both NDIS and Aged Care clients. We are new to the scene, however are growing with our bespoke and genuine care for our clients and community. We’ve doubled in size in the last 6 months and don’t plan on stopping yet! We are looking for a motivated,...


  • Adelaide Region SA, Australia Open Colleges Full time

    Join Australia's leading online education provider - Take over a responsible role in an international environment - Join a supportive and passionate Team! **About Us** We are one of Australia's oldest and largest providers of open learning. For over 100 years we have been helping people from all walks of life to improve their lives through...

  • Operation Manager

    3 weeks ago


    Adelaide Region SA, Australia CSG Talent Full time

    **Operation Manager - Production Planning** Printing & Packaging Products Cavan, Adelaide - Attractive base salary (Negotiable)+ Super - Monday - Friday from 08:30-5:00 pm - Be part of a company that invests in its team, provides career security and a great work environment We are working with one of the most technologically advanced printing/ packaging...


  • Adelaide Region SA, Australia Adelaide Airport Full time

    Adelaide Airport Ltd (AAL) is an internationally recognised and award-winning employer of choice in the dynamic aviation environment. The gateway to South Australia, Adelaide Airport is the fifth-largest airport in Australia and is committed to on-going developments that seamlessly connect the world to South Australia. It is an un-listed public company owned...


  • Adelaide Region SA, Australia HAYS Full time

    Provide business support across a collaborative team within State Government. **Your new company** This State Government Department works as part of the community to deliver effective planning policy, efficient transport, and valuable social and economic infrastructure. By harnessing the diversity of our purposes and people, they strive to achieve positive...


  • Greater Adelaide SA, Australia The University of Adelaide Full time

    **(HEO 5) $80,118 to $89,085 per annum plus an employer contribution of 17% superannuation will apply** **Multiple full-time secondments/fixed term contracts until 31 December 2025.** **Based in the Integration Management Office (IMO) in the Student Experience & Administration Domain in the Adelaide. CBD** **About the role** You will be responsible for...


  • Greater Adelaide SA, Australia Adelaide Venue Management (AVM) Full time

    Ongoing learning & development - City location with undercover, discounted parking - Great team environment with variety in the role **The Organisation** Adelaide Venue Management Corporation (AVM) operates three of Adelaide’s most iconic and commercially successful venues - Adelaide Convention Centre, Adelaide Entertainment Centre and Coopers...


  • Adelaide Region SA, Australia 5B Australia Pty Ltd Full time

    **Introduction**: 5B is a clean technology powerhouse that accelerates access to low-cost, safely deployed, gigawatt-scale solar energy. Our revolutionary modular, prefabricated solar solution, 5B Maverick, redefines deployment and construction of solar projects in Australia and internationally. 5B has made solar energy generation simpler, faster, smarter...


  • Adelaide Region SA, Australia Adelaide Venue Management (AVM) Full time

    Position at the Adelaide Convention Centre - Work within and learn from a well-resourced, experienced and supportive team - Great opportunities for career development **The Organisation** The Adelaide Convention Centre (ACC) sits proudly amid the rapidly evolving Adelaide Riverbank Precinct - an exciting hub incorporating world leading research, health,...


  • Adelaide Region SA, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking multiple Contact Centre Consultants and Contact Centre Specialists to assist our Federal Government client located in Mawson Lakes. These roles will cover an after-hour service and the shifts will cover 4.00pm to 8.00am Monday to Friday & 24 hours on the weekend. In this Inbound Customer Service centre, you will...