Eligibility Officer

2 weeks ago

Brisbane, Australia QLeave Full time

Using your understanding and experience in processing assessments, you will:

- foster a cooperative working environment to promote business goals and objectives and to build strong working relationships within the team and the organisation
- provide accurate and timely advice and education to scheme participants about QLeave's services and their obligations
- respond to complaints received from scheme participants and request additional information if required
- be on a rotating phone roster responding to customer enquiries seeking advice or providing information
- ensure adherence with policies, procedures and work instruction to deliver service in accordance with legislation
- support and commit to ethical behaviour and QLeave's corporate values
- any other tasks as directed from time to time by your supervisor

This position reports to the Supervisor, Eligibility.
What we are looking for

**For this role, we will consider your**:

- ability to work flexibly to support a team
- demonstrated ability to make decisions
- clear and concise communication style with the ability to use multiple channels
- detailed knowledge, or your ability to acquire the knowledge, of the schemes QLeave administers

If this sounds like you, please review the role description for further information and details on how to apply.

**We offer**:

- Competitive salary and benefits (12.75% superannuation contributions and 17.5% leave loading), including generous leave entitlements and salary packaging options
- A progressive work environment that celebrates diversity, equity and inclusion, with Diversity Council Australia membership
- Health and wellbeing initiatives, including weekly fruit, annual flu vaccinations, and Employee Assistance Program including confidential counselling for employees and immediate family members
- Study assistance scheme
- Well appointed, modern facilities including a wellness room, with free on-site parking

There are no mandatory qualifications for this role.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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