Customer Service Officer

6 months ago


East Perth, Australia The Perth Mint Full time

12 months fixed term contract working within a fun, vibrant and inclusive team
- Excellent work life balance with flexible working environment
- Employee benefits | employee discounts | employee recognition

**About us**

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 120 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world. Our reputation is built on the outstanding quality of our products supported by our exemplary customer service. The Perth Mint provides an energetic, dynamic and modern work environment and offers a range of employee entitlements.

**About the position**

As a member of our Customer Service Team, you will play a pivotal role in providing excellent service to our retail customers upon purchasing minted products. Your primary responsibility is to effectively manage customer orders and enquiries, ensuring accuracy and efficiency throughout the process.

**Main duties & responsibilities**
- Develop a deep understanding of The Perth Mint products to provide accurate and detailed information to customers
- Ensuring orders are processed accurately and in a timely manner, which includes tracking shipments, coordinating with other departments, processing returns and refunds according to company policies.
- Handling and recording customer feedback to improve products, services, and the overall customer experience.
- Contributing to the enhancement of customer service processes by providing feedback, suggesting improvements, and participating in training sessions.
- Ensure own safety and health at work and avoid adversely affecting the safety or health of any other person through any act or omission at work.

**About you**
- Passion for delivering quality customer service along with a demonstrated ability for building and sustaining strong relationships.
- Excellent time management and organisational skills.
- Outstanding communication skills, with the proven ability to deal with all types of customers and stakeholders.
- Proficient computer skills are necessary.
- Possess a smartphone for the purpose of business system authentication and security protocols.

**Some of the benefits of working with us**
- Ability to work from home 2 days per week.
- Flexible working arrangements (1 day per month or 9-day fortnight)
- Option to purchase additional leave
- Discounted staff shopping
- Health and wellbeing programs
- Salary continuance insurance
- Perth Mint Day (an additional leave day per year)
- Social Club
- Training and development opportunities
- Corporate volunteering

**Our commitment to inclusion**

Inclusion is at the core of what we do. We are committed to equality and celebrate the diversity of race, gender, age, sexual orientation, religion, ethnicity, and all characteristics that make us unique as individuals.

Video



  • East Perth, Australia The Perth Mint Full time

    **ABOUT US** The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 120 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world. Our reputation is built on the outstanding quality of our...


  • East Perth, Australia The Perth Mint Full time

    6 month contract - Iconic WA organisation based in East Perth - On the job training and ongoing support **ABOUT US** The Perth Mint is an iconic Western Australian organization operating on a truly global scale. Situated in East Perth for over 123 years, The Perth Mint is not only a top-ranking tourist destination but is an award-winning exporter and key...


  • Perth, Australia Service Stream Full time

    Primary Location Perth - WA Job Description Summary An exciting opportunity exists for highly motivated, flexible and reliable individuals to join our team as a Casual Field Service Officer. About the Role The role of Field Service Officer is responsible for data collection duties from commercial and domestic properties across the Perth Metro area under...


  • East Perth, Australia 11 Recruitment Parent Full time

    Opportunity at a major print and services supplier - Client facing role based in East Perth - Be part of a young and energetic team **Retained Search** We are seeking a **Customer Service Officer **for our client based in **East Perth**. **About The Role** As a Customer Service Officer, you will be the first point of contact for clients in relation to...


  • Perth, Australia Western Power Full time

    **Customer Service Officer**: - Location: Perth Office - CBD, WA, AU- 11 Nov 2024**Customer Service Officer: Permanent Full Time/ Perth Office CBD** We are seeking a Customer Service Officer to serve as the first point of contact for both internal and external customers, providing efficient advice and information. This role involves utilizing various...


  • Perth, Australia Western Power Full time

    **Customer Service Officer**: - Location: Perth Office - CBD, WA, AU, 6000 - 30 Dec 2024 **Customer Service Officer - Permanent Full Time - Perth Office CBD** We are seeking a Customer Service Officer to deliver exceptional first-point-of-contact service to both internal and external customers. This role involves providing timely advice and information,...


  • Perth, Australia Embodied Full time

    We are currently seeking a Customer Service Officer to join a growing family-owned and operated business, specialising in providing automotive parts to fleet vehicles. Located in Canning Vale, this position offers a highly enjoyable work environment with comprehensive product and system training. No prior customer service experience is required as we provide...


  • Perth, Australia PERSOLKELLY Full time

    Experienced Customer Service Officers are needed to join a Perth based organisation. Commencing August 22nd, you must be able to commit to 4 weeks training. **Customer Service** PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of...


  • Perth, Australia Chandler Macleod Full time

    Our client is an ASX listed company with a base north of the city. They are growing by acquisition and seeking some new team members for their dynamic customer service team. These are permanent roles and you will gain full training and product knowledge. This is a hybrid working environment that will see you working from home two days per week once the...


  • Perth, Australia Pearl Recruitment Group Full time

    **Customer Service Officer** **Permanent, Full-Time** **East Perth Location** **Monday to Friday, 8.30 AM - 5 PM** **$60,000-$70,000 + Penalties (pending experience)** Our client is a leading retailer for mechanical equipment and accessories based in East Perth. They are WA owned and operated and have a presence Australia wide. Due to rapid growth, they...


  • Perth, Australia PERSOLKELLY Full time

    Nationally renowned Manufacturing organisation to find an experienced Customer Service Officer to join their team in Spearwood on a temporary basis. **Customer Service** PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of...


  • Perth, Australia Embodied Full time

    Exciting opportunity to utilise your excellent customer service knowledge whilst becoming a pivotal part of the companies winning culture. We are seeking a full-time Customer Service Officer based in the Freemantle region. - Due to an internal promotion, the role of Customer Service Officer has become available for a dedicated professional who takes pride in...


  • East Melbourne, Australia Recruitment Alternative Full time

    **Training provided**: - **A role that plays a vital role within the business**: - **Be part of a business who has been in the industry for over 25 years**: - **Great Location in the East of Melbourne** **About** **the Role** Our client is seeking an individual who has the ability to demonstrate a stable and successful career in a customer...


  • St Kilda East, Australia Nelson Wine Company Full time

    **Customer Service Officer** Nelson Wine Co is a market leading fine wine distributor, with a particular focus on the Victorian, NSW and SA on-premise market. Our Portfolio’s are made up of iconic Australian, New Zealand & European brands. A part time opportunity has become available for an experienced and passionate Customer Service professional to...


  • St Kilda East, Australia Nelson Wine Company Full time

    **Customer Service Officer** Nelson Wine Co is a market leading fine wine distributor, with a particular focus on the Victorian, NSW and SA on-premise market. Our Portfolio’s are made up of iconic Australian, New Zealand & European brands. An opportunity has become available for an experienced and passionate Customer Service professional to become an...


  • Perth, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent. We are working with a National Gas Manufacturer located in Welshpool, Malaga and Canning Vale who need an...


  • Perth, Australia HAYS Full time

    We are working with a Local Government in the Metro area who are looking for a Customer Service Officer. **Your new company** We are working with a busy Local Government situated in the Perth Metro region who are looking for a Customer Service Officer to join their busy team on a short-term assignment. **Your new role** Acting as a first point of contact...


  • East Perth, Australia Drive Group Claims Pty Ltd Full time

    **Description**: Unity Claims Management CBD, East Perth - Join our growing team - Central Perth Location - Great team environment - Ongoing training and development opportunities Unity Claims Management is a national provider of outsourced claims management services to some of Australia’s largest Insurer and fleet operators. We are looking for...


  • Perth, Australia 11 Recruitment Full time

    Join an amazing team with a supportive culture - Permanent, full-time opportunity with on-the-job training - Kewdale location with on-site parking Our client is an Australian privately owned wholesaler of industrial têxtiles, with 5 offices located throughout Australia. Operating for over 100 years they strive to be the industry benchmark for providing...


  • Perth, Australia HAYS Full time

    Local Government Customer Service Officer required for a 1-3 month contract. **Your new company** We are working with a busy Local Government situated in the Perth Metro region who are looking for a Customer Service Officer to join their busy team on a short-term assignment. **Your new role** Acting as a first point of contact for visitors and contractors,...