Customer Service Officer

5 months ago

East Perth, Australia The Perth Mint Full time

12 months fixed term contract working within a fun, vibrant and inclusive team
- Excellent work life balance with flexible working environment
- Employee benefits | employee discounts | employee recognition

**About us**

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 120 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world. Our reputation is built on the outstanding quality of our products supported by our exemplary customer service. The Perth Mint provides an energetic, dynamic and modern work environment and offers a range of employee entitlements.

**About the position**

As a member of our Customer Service Team, you will play a pivotal role in providing excellent service to our retail customers upon purchasing minted products. Your primary responsibility is to effectively manage customer orders and enquiries, ensuring accuracy and efficiency throughout the process.

**Main duties & responsibilities**
- Develop a deep understanding of The Perth Mint products to provide accurate and detailed information to customers
- Ensuring orders are processed accurately and in a timely manner, which includes tracking shipments, coordinating with other departments, processing returns and refunds according to company policies.
- Handling and recording customer feedback to improve products, services, and the overall customer experience.
- Contributing to the enhancement of customer service processes by providing feedback, suggesting improvements, and participating in training sessions.
- Ensure own safety and health at work and avoid adversely affecting the safety or health of any other person through any act or omission at work.

**About you**
- Passion for delivering quality customer service along with a demonstrated ability for building and sustaining strong relationships.
- Excellent time management and organisational skills.
- Outstanding communication skills, with the proven ability to deal with all types of customers and stakeholders.
- Proficient computer skills are necessary.
- Possess a smartphone for the purpose of business system authentication and security protocols.

**Some of the benefits of working with us**
- Ability to work from home 2 days per week.
- Flexible working arrangements (1 day per month or 9-day fortnight)
- Option to purchase additional leave
- Discounted staff shopping
- Health and wellbeing programs
- Salary continuance insurance
- Perth Mint Day (an additional leave day per year)
- Social Club
- Training and development opportunities
- Corporate volunteering

**Our commitment to inclusion**

Inclusion is at the core of what we do. We are committed to equality and celebrate the diversity of race, gender, age, sexual orientation, religion, ethnicity, and all characteristics that make us unique as individuals.

Video

  • Customer Service Officer

    2 weeks ago

    East Perth, Western Australia The Perth Mint Full time

    About The RoleThe Perth Mint is seeking a skilled Customer Service Officer to join our Retail Customer Service Team. The successful candidate will be responsible for providing excellent service to our retail customers, ensuring accuracy and efficiency in managing customer orders and enquiries.Key ResponsibilitiesProcess retail customer orders via phone and...

  • Customer Service Officer

    6 months ago

    East Perth, Australia The Perth Mint Full time

    **ABOUT US** The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 120 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world. Our reputation is built on the outstanding quality of our...

  • Customer Service Officer

    3 weeks ago

    Ballarat East, Victoria, Australia Conquest Recruitment Group Full time

    We are seeking an experienced Customer Service Officer to join our team at Conquest Recruitment Group.About the Role Provide a high level of customer service via phone and adhere to quality standards Confirm orders and deliveries, respond to enquiries and resolve issues Process orders and use of computer systems Support the sales team and act as a first...

  • Customer Service Officer

    1 month ago

    Ballarat East, Victoria, Australia Conquest Recruitment Group Full time

    We are seeking an experienced Customer Service Officer to join our team at Conquest Recruitment Group. The successful candidate will work 38 hours a week, commencing at 8am, and report to the Sales Manager.The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work effectively in a team...

  • Customer Service Officer

    4 weeks ago

    Ballarat East, Victoria, Australia Conquest Recruitment Group Full time

    We are seeking an experienced Customer Service Officer to join our team at Conquest Recruitment Group. The successful candidate will work 38 hours a week, commencing at 8am, and will be responsible for a range of customer service and administrative duties.Key Responsibilities:Provide a high level of customer service via phone and adhere to quality...

  • Customer Service Officer

    7 days ago

    Ballarat East, Victoria, Australia Conquest Recruitment Group Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Officer to join our team at Conquest Recruitment Group. This is an exciting opportunity for a professional with excellent customer service skills and experience in a similar role.The successful candidate will work 38 hours a week, commencing at 8am, and report directly to the...

  • Customer Service Officer

    2 months ago

    East Melbourne, Australia Visy Full time

    Customer Service Officer Job no: 40001049 Work type: Full Time Location: Melbourne - East Customer Service Officer If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you! Highly autonomous role with a supportive and collaborative team culture Outstanding long term...

  • Customer Service Officer

    2 weeks ago

    East Melbourne, Australia Chandler Macleod Full time

    Chandler Macleod is seeking Customer Service officers to join our client for a full time temporary role starting on Wednesday 20 November 2024 until the end of March 2025. This role is based in East Melbourne with 3 days in office and 2 days from home. The key responsibilities of this role will be:  Manage customer enquiries via phone and email  Assist...

  • Customer Service Officer

    1 week ago

    East Melbourne, Australia Visy Full time

    Customer Service Officer Job no: 40001049 Work type: Full Time Location: Melbourne - East Customer Service Officer If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you! Highly autonomous role with a supportive and collaborative team culture Outstanding long term...

  • Customer Service Officer

    2 weeks ago

    Perth, Australia Western Power Full time

    **Customer Service Officer**: - Location: Perth Office - CBD, WA, AU- 11 Nov 2024**Customer Service Officer: Permanent Full Time/ Perth Office CBD** We are seeking a Customer Service Officer to serve as the first point of contact for both internal and external customers, providing efficient advice and information. This role involves utilizing various...

  • Customer Service Officer

    2 months ago

    East Melbourne, Australia VISY Full time

    Customer Service Officer If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you! Highly autonomous role with a supportive and collaborative team culture Outstanding long term career pathways within a market leader! Thrive in this truly dynamic, permanent full-time role At Visy, we love...

  • Officer Customer Service Retail

    3 weeks ago

    East Perth, Australia The Perth Mint Full time

    About Us:Welcome to The Perth Mint, where golden career opportunities await. The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for 125 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the...

  • Customer Service Officer

    7 days ago

    East Melbourne, Australia VISY Full time

    Customer Service Officer If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you! Highly autonomous role with a supportive and collaborative team culture Outstanding long term career pathways within a market leader! Thrive in this truly dynamic, permanent full-time role At Visy, we love...

  • Officer Customer Service Wholesale

    3 weeks ago

    East Perth, Australia The Perth Mint Full time

    About Us:Welcome to The Perth Mint, where golden career opportunities await. The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for 125 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the...

  • Customer Service Officer

    2 weeks ago

    Perth, Australia S&You Full time

    Customer Service OfficerPerth - City/Inner, Western Australia, AustraliaCasual / Temporary / ContractCustomer Service & Call Centre Call Centre - InboundPosition: Customer Service OfficerLength of Assignment: 3 months with a possible view to go extend.Days & Hours: Monday to Friday – 8AM to 4PM or 9AM to 5PMPay rate: $34.59/hr + super Location: Malaga,...

  • Customer Service and Administration Officer

    2 weeks ago

    Ballarat East, Victoria, Australia Conquest Recruitment Group Full time

    About the RoleWe are seeking an experienced Customer Service Officer to join their team at Conquest Recruitment Group. The successful candidate will work 38 hours a week, commencing at 8am, and report to the Sales Manager.Key responsibilities include providing high-level customer service via phone, confirming orders and deliveries, responding to enquiries,...

  • Customer Service Officer for Global Wholesale Operations

    1 week ago

    East Perth, Western Australia The Perth Mint Full time

    The Perth Mint is a world-renowned organisation operating on a global scale. As a leading exporter and supplier of precious metals, we offer a unique opportunity to join our team as an Officer Customer Service Wholesale.

  • Customer Service Officer

    5 months ago

    Perth, Australia HAYS Full time

    Exciting opportunity for Experienced Customer Service Officer seeking an opportunity in Federal Government **Your new company** **Your new role** This will be an initial 6-month contract with the possibility of extension. You will be office based and will work Monday to Friday full time, 37.5 hours per week. A main responsibility of the role is to assess...

  • Customer Service Officer

    3 weeks ago

    Perth, Australia Synaco Global Recruitment Full time

    Position: Customer Service OfficerLength of Assignment: 3 months with a possible view to go extend.Days & Hours: Monday to Friday - 8AM to 4PM or 9AM to 5PMPay rate: $34.59/hr + super Location: Malaga, WA Reporting to: Team SupervisorBenefits: Culture and Work Environment: Our client prides themselves for having a strong supportive and collaborative work...

  • Customer Service Officer

    4 months ago

    Perth, Australia Cash Converters Full time

    Perth Head Office - Full TimeCash Converters is Australia’s largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.We areReal people who are passionate and proudCaring and respectfulTenacious problem solversWe are currently looking for a Customer Service Officer to join us at our Perth CBD Head...