Customer Service Officer
1 day ago
Join an amazing team with a supportive culture
- Permanent, full-time opportunity with on-the-job training
- Kewdale location with on-site parking
Our client is an Australian privately owned wholesaler of industrial têxtiles, with 5 offices located throughout Australia. Operating for over 100 years they strive to be the industry benchmark for providing quality commercial and industrial têxtile products and delivering exceptional service.
Their core values of integrity, innovation and value for money is led from the top and supported by each of their employees in everything they do. They recognise that having great staff is key to the success of their business and that is testament to the high retention of employees they have.
**About the opportunity**:
As a Customer Service Officer, your focus will be to develop and maintain relationships with customers. You will seek to fully understand the customers’ needs and provide a warm and friendly approach to ensuring their requirements are fulfilled.
Primarily your main duties will involve:
- Assisting customers with their ordering processes
- Resolving general enquiries
You will be working with great people who are passionate and dedicated about what they do. With their wealth of experience and knowledge you will be supported every step of the way in learning the role fully.
**About You**
If you have an eye for detail, like to multitask and enjoy providing great customer experience, then this could be the perfect role for you.
Ideally to be successful you are:
- A great communicator with a warm and friendly approach
- A natural organiser
- Strong at problem solving
- Comfortable learning new systems and processes
- Excellent with time management
**What’s in it for you?**
- A competitive salary + profit sharing bonus
- The opportunity for career advancement
- A comprehensive induction programme
- Becoming part of a great team
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