Aps5 Internal Review Officer

4 weeks ago

Adelaide Region SA, Australia DFP Recruitment Services Full time

**Job description**:
Our client is currently seeking an APS5 Internal Review Officer to join the team within a Federal Government Agency based in the Adelaide CBD.

The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve reviews and complaints in a timely manner as outlined in the Agency Service Charter.

The Internal Review Team (IRT) delivers a streamlined approach to manage the participant experience of internal reviews and the Agency’s reputation. The IRT assists participants who seek internal reviews and make decisions that are timely, consistent, and clearly explained.

**Responsibilities may include but are not limited to**:

- Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews and the appeals process.
- Undertaking evidence-based decision making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.
- Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
- Contributing to quality improvement activities to enhance service delivery practice, processes and systems
- Excellent written communication and reporting skills
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Managing high workloads
- ** An understanding of or lived experience in the field of disability is highly desirable.**

This role is at the APS5 level equivalent offering $55.24 per hour + 11% super. The rate of pay is casually loaded, as you will not be accruing annual or sick leave.

As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.

If you are interested in this role, please APPLY NOW or call Tyler Waterhouse on 8400 4433 for more information.

Note: You may be required to provide evidence of your COVID-19 vaccination status.

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