Snr Associate, Customer Acquisition

4 weeks ago

Adelaide Region SA, Australia CoreLogic Full time

Job Summary:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

**Job Description**:
- Who are you?
- You live and breathe customer service. You’re passionate about helping our customers uncover the value in our products and services and use them to their full capabilities - if our customers need some help to navigate a feature or they request a status update you are patient and energised about expertly guiding them through this.- Your service ethos is excellent, you know how to have great conversations with customers. That’s why you trust your own judgment and your ability to positively influence an organisation, even without a direct reporting line.- You are a natural communicator and relationship building and maintaining is something you excel at. You manage your time well being able to balance competing tasks to deliver results. But you’re also a team player. You thrive in a collaborative environment, working with like-minded colleagues to build a world-class customer service function and create memorable experiences.- What’s the role?
Our business is only as strong as the service we provide to our customers. That’s where you come in. Your work lays the foundation for all of the customer promises we have made when they selected to do business with CoreLogic, ensuring we deliver world-class, scalable customer experiences for our market leading products.- This role is critical to the success of CoreLogic. You’ll be responsible for driving customer outcomes across the business, by ensuring our customers get value from our products and services, they receive help when they need it and you always offer more than what they are asking - this could be promoting our free training, helping our suppliers to deliver on time to our customers or understanding the incredible breadth of our data. Working closely with our leadership team, you’ll also have a hand in boosting advocacy and increasing customer satisfaction across all our channels.- Your purpose? To create a memorable impression for CoreLogic’s customers, knowing that we are enthusiastic about providing them the very best service experience possible and they look forward to talking to us again.- What will you be doing?
The role includes:
- removing roadblocks for our customers and suppliers, making it really easy to do business with us
- perform workflow system and administrative updates
- shaping the service culture across the business by supporting the removal of customer points of friction and promoting self-serve data capabilities
- communicating with purpose and clarity to assist our customers to purchase our product suite
- clearly and accurately capturing customer information and detailing various touch points in the customer journey
- collaborating with teams across CoreLogic to drive customer advocacy and deliver strong business results
- delivering strong results aligned with sales and customer service KPI’s
- ongoing ability to absorb knowledge and adapt to change in a constantly evolving industry
- Are you the right fit?
You need to have:
- proven experience in
- creating great customer relationships and building rapport - we don’t focus on handle time here, just customer satisfaction.
- producing simple, easy to understand help for our customers to use our products effectively
- you can help a customer get the outcome they are looking for, without arduously explaining internal processes - make it effortless
- great adaptability in learning new systems with speed and the ability to multi task
- a demonstrated ability to:

- deliver high performance against KPI’s
- handle customer objections and utilise strong negotiation skills to articulate beneficial solutions to potential and existing customers
- be curious as you deal with complexity and the many unknowns in a decision-making process
- champion customer outcomes within our organisation, don’t settle for the status quo if it impacts a customer’s impression of our products
- display strong decision making skills to problem solve for the customer, understand the parameters of a policy, but deliver more than what the customer has asked.
- quickly build valuable relationships within a business in a highly collaborative environment
- excellent written and oral communication skills
- confidence in speaking to customers to present complex processes in simple ways
- collaborate and want to immerse yourself in a highly engaged culture
- Resilience in the face of push back and

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