Duty Manager

2 months ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 24048154

**Job Category** Rooms & Guest Services Operations

**Location** Le Méridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area.

OR
- 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Marriott Loyalty Program**
- Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
- Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
- Adjusts Elite Member status when necessary according to established guidelines.
- Partners with Head Connector to update, appoint and activate connector team on property.
- Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
- Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
- Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

**Maintaining Elite Appreciation, Guest Services and Front Desk Goals**
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.

**Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support**
- Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.
- Sets a positive example for guest relations.
- Helps employees to provide excellent customer service.
- Assists in coaching and providing feedback to associates.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.
- Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
- Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
- Maintains complete knowledge of all hotel and departmental policies and procedures.
- Monitors security of public areas of the hotel.
- Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

**Leading the Team and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates.
- Assists as needed in the interviewing and hiring of other team members.
- Monitors effectiveness of departmental staffing guide.
- Provides training, development, professional discipline, and positive support for all employees within the department.
- Administers performance evaluations for all employees within the department.
- Facilitates departmental strategic planning meetings.
- Direct the performance of staff and follow up with coaching and guidance to praise or make corrections
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly Europea

  • Duty Manager

    2 days ago

    Melbourne, Australia City of Monash Full time

    **Job no**: 494815 **Categories**: Sport and Recreation Casual Duty Manager Salary from $43.66 + Superannuation **Position Location**: Glen Waverley / Oakleigh / Clayton Are you a skilled leader with a passion for creating exceptional customer experiences? We are seeking highly motivated and experienced Duty Managers to join our dynamic team. The City...

  • Duty Manager

    3 weeks ago

    Melbourne, Australia Hyatt Place Melbourne, Caribbean Park Full time

    Summary **About the Role** To be the first point of contact for internal and external guests, whilst supporting the Rooms Division Manager daily. To oversee the Front Office operations and provide support as required. **Your Core Purpose will be**: Reporting to the Rooms Division Manager, the Duty Manager functions as the first point of contact for all...

  • Duty Manager

    2 weeks ago

    Melbourne, Australia Hyatt Place Melbourne, Caribbean Park Full time

    Summary **About the Role** To be the first point of contact for internal and external guests, whilst supporting the Hotel Manager daily. To oversee the Front Office operations and provide support as required. **Your Core Purpose will be**: Reporting to the Hotel Manager, the Duty Manager functions as the first point of contact for all internal and...

  • Duty Manager

    3 weeks ago

    Melbourne, Australia Harness Racing Victoria Full time

    ABOUT US Tabcorp Park Melton is the home of harness racing in Victoria. We are a unique seven day a week entertainment venue with a range of racing and non-racing offerings including dining facilities, large function & conference rooms, 41 room four-star hotel, busy gaming lounge and sports bar & TAB. We are committed to providing high standards of...

  • Duty Manager

    6 days ago

    Melbourne, Australia Mamasita - HIA Group Full time

    Mamasita - HIA Group - Integral key leader of our senior leadership - Oversee peak service times - Be the face and the reason guests return - Bring the vibe to service - Management and development of team in collaboration with Front of House Manager - Be a key team leader in an ever evolving business, ready to roll for Summer - Who doesn't love Tacos and...

  • Duty Manager

    7 days ago

    Melbourne, Australia City of Monash Full time

    **Job no**: 494645 **Categories**: Sport and Recreation Duty Managers (Casual) $42.67 per hour + Superannuation **Position Location**: Glen Waverley / Oakleigh / Clayton Are you a skilled leader with a passion for creating exceptional customer experiences? We are seeking highly motivated and experienced Duty Managers to join our dynamic team. The City...

  • Duty Manager

    2 months ago

    Melbourne, Australia Frontline Recruitment Full time

    **Duty Manager** **Melbourne CBD** **$70-$75K + Super** As the Duty Manager you will play a crucial role in supporting the daily operation of this well known South East Asian restaurant, ensuring exceptional customer experiences, and leading a dedicated team. This position offers the opportunity to immerse yourself in Melbourne's dynamic culinary scene...

  • Duty Manager

    1 month ago

    Melbourne, Australia Avis Budget Group Full time

    **About Your Opportunity** As a **Duty Manager, **you will control the day to day operations of all staff and fleet at location, including the coaching of counter employees to ensure that the Customer Service and Sales process is followed, the management of team members and the flow of vehicles in the car park and wash. This is a busy role that is critical...

  • Duty Manager

    2 months ago

    Melbourne, Australia Avis Budget Group Full time

    **About Your Opportunity** As a **Duty Manager, **you will control the day to day operations of all staff and fleet at location, including the coaching of counter employees to ensure that the Customer Service and Sales process is followed, the management of team members and the flow of vehicles in the car park and wash. This is a busy role that is critical...

  • Duty Manager

    1 month ago

    Melbourne, Australia Avis Budget Group Full time

    **About Us** We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global...

  • Duty Manager

    2 months ago

    Melbourne, Australia Avis Budget Group Full time

    **About Us** We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex**: - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing...

  • Duty Manager

    2 months ago

    Melbourne, Australia Avis Budget Group Full time

    **About Us** We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex**: - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing...

  • Tour Group Specialists

    3 weeks ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    BOUT THE ROLE We are happy to announce the establishing of the Duty-Free stores at Melbourne Airport last June with multiple roles available and a variety of shifts! In this opportunity, we are looking Tour Group Specialists to create and manage sales and gross profit growth by providing excellent customer service, maximizing profits within the Lotte Duty...

  • Tour Group Specialists

    5 days ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    BOUT THE ROLE We are happy to announce the establishing of the Duty-Free stores at Melbourne Airport last June with multiple roles available and a variety of shifts! In this opportunity, we are looking Tour Group Specialists to create and manage sales and gross profit growth by providing excellent customer service, maximizing profits within the Lotte Duty...

  • Duty Manager

    2 weeks ago

    Melbourne, Australia Hyatt Place Melbourne, Essendon Fields Full time

    Summary Scope and General Purpose of Job Responsible for all facets of the day to day operation of the hotel including but not limited to Housekeeping, Front Office and Food & Beverage. **Leadership Profile**: **CARE** Hyatt’s higher purpose is based on care. Caring leaders build trust and engagement by cultivating genuine relationships. The capacity...

  • Duty Manager

    1 month ago

    Melbourne, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Tour Group Administrator

    3 weeks ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    ABOUT THE ROLE The Tour Group Administrator will be Responsible for the administration of the Tour groups, managing them, booking, planning and informing locations a about their arrival and ensuring that the store provides the highest level of customer service possible. THIS ROLE WILL SEE YOU: Register data related to the tour groups and file...

  • Tour Group Administrator

    1 week ago

    Melbourne Airport, Australia Lotte Duty Free Full time

    ABOUT THE ROLE The Tour Group Administrator will be Responsible for the administration of the Tour groups, managing them, booking, planning and informing locations a about their arrival and ensuring that the store provides the highest level of customer service possible. THIS ROLE WILL SEE YOU: Register data related to the tour groups and file...

  • Duty Manager

    2 months ago

    Melbourne, Australia Frontline Hospitality Melbourne West Full time

    Duty ManagerMelbourne CBD$70-$75K + SuperAs the Duty Manager you will play a crucial role in supporting the daily operation of this well known South East Asian restaurant, ensuring exceptional customer experiences, and leading a dedicated team. This position offers the opportunity to immerse yourself in Melbourne's dynamic culinary scene while contributing...

  • Duty Manager

    6 days ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Hyatt Centric Melbourne** Hyatt Centric Melbourne is the Centric brand’s first hotel in Australia. The hotel is centrally located in the heart of the Melbourne CBD action, serving the perfect spot so you can explore your destination’s hot spots, hidden gems, and local sounds. With 277 rooms, 180-degree view of Melbourne from our Langlands’...