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Duty Manager

2 months ago

Melbourne, Australia Avis Budget Group Full time

**About Your Opportunity**

As a **Duty Manager, **you will control the day to day operations of all staff and fleet at location, including the coaching of counter employees to ensure that the Customer Service and Sales process is followed, the management of team members and the flow of vehicles in the car park and wash. This is a busy role that is critical to the operation

**Duties and Responsibilities**
- Marketing Avis Budget products and services through identifying to customer needs, maximising sale opportunities and meeting sales goals set by management.
- Ensure that vehicles for rent meet company standards for cleanliness, mechanical/body condition and roadworthiness
- Ensure that returned vehicles are checked for body damage and report where necessary
- Leading and managing the team on shift through sales coaching and mentoring
- Developing and fostering a harmonious team environment through counselling and resolving conflicts and disciplinary issues in accordance with the guidelines in collaboration with the Area Manager.
- Participating in recruitment and selection of new staff
- Rostering and scheduling employees matching the needs of the business
- Satisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets set by location
- Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision

**Skills and Experience**
- Demonstrated understanding & use of the Customer Service and Sales Process
- Experience in supervisory or leadership role with experience coaching employees
- Sales and Negotiation experience
- Excellent verbal and written skills
- Knowledge of Workplace Health and Safety
- A Full Drivers’ license is required and the flexibility to work to a rotating roster

**On Offer**
- **Salary **+ bonus + **use of fleet vehicle**:

- **Wellbeing programme **incl. **life insurance **+ **discounted health insurance **+ **superannuation **options
- Access to **Perkbox **- discounts and offers **with hundreds of retailers and big brands, including on **cinema tickets **, **fitness classes **, **shopping discounts **and much more
- Employee discounts on **car rental **across Avis Budget Group
- Employee Assistance Programme **(EAP) **provided by Converge - 24/7 support for your mental health and wellbeing

Melbourne Airport

Victoria

Australia
- Health insurance

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