Store Network Credit Officer

3 months ago

Rowville, Australia GPC Asia Pacific (APAC) Full time

Modern office in Rowville with onsite parking
- Stability + Growth + Staff discounts
- Full Time Opportunity

GPC Asia Pacific is currently seeking a talented customer service expert to join our finance team as a Store Network Credit Officer on a Full Time basis, to compliment our talented team in our Rowville Support Office.

**What You Will Be Doing**:
**Customer Service**
- Make and receive phone calls from customers and our store network
- Handle customer complaints and resolve queries
- Process journals to resolve banking/receipting issues
- Provide genuine, friendly, prompt service

**Debt collection / credit control**
- Contact customers/stores and investigate reasons for late payments and payment options
- Negotiate a payment plan for customers
- Place accounts on stop credit as required
- Check and investigate disputes or discrepancies with customer accounts

**Account Maintenance**
- Account maintenance and set up
- Set Credit limits for customers
- Ensure appropriate security processes

**Reconciliations and Receipting**
- Ensure all Key Accounts are reconciled
- Reporting as required
- Administration

**About You**
- Customer service experience
- Looking to kick start your professional career, or an experienced person wanting to join a stable, progressive company
- Be available for a full time
- Be willing to work a rotating roster, Mon-Fri 8am and 10am starts
- Demonstrated ability to provide exceptional customer service and develop strong professional relationships
- Excellent verbal and written communication skills
- Intermediate mathematical and literacy skills
- Intermediate computer skills, and confidence with excel

**Some of the reasons we love working at GPC**:

- Part of a global organisation
- Successful, stable, growing business
- Support iconic and emerging Australian brands: Repco, NAPA, AMX, Sparesbox and more
- Attractive product discounts across all GPC AP businesses
- Strong rewards & recognition programs
- Access to GPC's exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more
- A supportive team environment, where we work with supremely talented people
- Employee Assistance Program for team members and their families
- Career development prospects
- Strong values-based foundations
- Innovation and forward moving are a reality

**About Us**

With 100 years operational experience, GPC Asia Pacific is the largest automotive aftermarket parts supplier in Australia and New Zealand. With 6,000 employees, GPC Asia Pacific operates a number of portfolio businesses in the automotive parts market, with the most well-known being Repco, NAPA, AMX and McLeod Accessories.

Thank you for your interest in becoming part of GPC Asia Pacific.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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