Multinational Issuing Office Client Coordinator

4 weeks ago

Melbourne, Australia AIG Full time

#LI-JC1
At AIG, we are reimagining the way we help customers to manage risk. Join us as a Multinational Coordinator in our Issuing Office team to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.
AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.
Make your mark in Multinational
AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers’ global insurance needs.
How you will create an impact
You will be part of the AIG Multinational Issuing Office team reporting to the Head of APAC Issuing Office, Multinational. The team is responsible for the Australia and New Zealand inbound multinational portfolio.
This position is located in Melbourne and this role is primarily focused on service delivery, with both internal and external engagements, ensuring multination policies are issued accurately and within the global service level standards. Commercial insurance experience, both in client servicing and product knowledge, is a key requirement.
**Key accountabilities will include but not limited to**:
Review of completeness and accuracy of instructions based on local regulations and rules
Manage communication and engagement with brokers, clients and Multinational network to obtain pre-issuance requirements Handles and coordinates service requirements for local portion of Multinational programs, including Risk Transfer and Global Fronting - for New Business and renewals.
Coordinate with the MN Admin team / Shared Services to complete booking and issuance.
Manage all aspects of local inbound multinational clients’ requests. Meet or exceed client service expectations for assigned inbound requests.
Proactively engage with and respond to local client/broker inquiries.
Manage internal and external expectations of allocated portfolio.
Ensure requested documentation is issued in required time frames.
Report on status of accounts to local manager and Producing Office.
Ensure administration systems are up to date.
Ensure queries from other AIG departments are dealt with on a timely basis.
What you’ll need to succeed
Minimum 2 years insurance experience, preferably client servicing (broker or company)
Preferably with good understanding of in country Commercial Insurance
Strong administration skills
**Computer literacy required**: IT packages, MS Outlook, Excel, Word
Strong written & verbal communication and interpersonal skills
Ability to work on own initiative/organized
Highly motivated and ability to work autonomously
Good time management skills - ability to handle multiple priorities, organize work and meet deadlines
Ability to clearly articulate ideas
Ability to identify operational improvements and gain technical knowledge/experience to carry out those improvements
Client focused with experience of dealing with board level representatives as well as senior colleagues
Proven record of being a team player
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs a

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