Client Support Officer
2 months ago
**Introduction**:
Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.
About ECHO
ECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence.
We provide in-home services 7 days per week for Home Care Package and 5 days per week for CHSP.
Our goal is to provide services at the same time, on the same day and with the same team of Support Workers which means that you know the people who are coming and the time they will arrive. Having the same support workers providing services, in particular, medication prompts and personal care, maintains the person’s dignity and well-being. You know and can trust the people attending. There is continuity of care for people who receive our services.
**Description**:
**Role**:
Reporting to the Community Care Manager, this position is accountable for providing administration support to the Operations Team across all service areas. Responsibilities include, but are not limited to:
Community Roster Auditing (CRA) - check services to ensure they are correct against scheduling and investigate any variations.
Invoice management - accurately enter invoices into client activity statements, coordinate with client advisors for approvals, address queries, and work closely with the finance department.
Sub-contractors - maintain sub-contractor register and records.
Consumables - liaise with client advisors about client requirements, order supplies as required and manage client records.
Perform other ad hoc duties as required.
**Hours**: Monday to Friday, 8:00 am to 4:00 pm. You will also be required to participate in a rotating on-call after hours, weekday and weekend roster.
**Skills and Experiences**:
**Essential**:
Excellent organizational skills with a track record of managing office systems.
Clear, fluent English communication skills.
Strong multitasking and prioritization abilities.
Previous administration experience.
**Competencies**:
Excellent attention to detail.
Strong verbal and written communication skills.
Above average numeracy skills.
Ability to work independently and collaboratively in a team.
Strong time-management skills and the ability to work under pressure.
Exceptional customer service skills, with the ability to handle complaints respectfully and promptly.
**Desirable**:
Aged Care experience preferred but not essential.
Understanding of CRM software, especially the ECASE system, is highly regarded.
**Benefits**:
Salary sacrifice options to optimize take-home pay.
Free parking facilities.
Supportive and inclusive team environment.
A family-friendly workplace.
-
Client Support Officer
3 days ago
Bayswater, Australia ECHO Community Services Full time**Introduction**: Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community. About ECHO ECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence. We provide in-home services 7...
-
Client Support Officer
22 hours ago
Bayswater, Australia ECHO Community Services Full time**Introduction**: Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community. About ECHO ECHO Community Services is a registered charity providing care to the elderly by helping them live in their own home with dignity while still maintaining their independence. We provide in-home...
-
Customer Service
7 months ago
Bayswater, Australia Sharp & Carter Full timeCollaborative and friendly team environment! - Highly dynamic role where two days will never be the same! - $60,000-$65,000+ | Excellent career growth opportunities! **About the role** An amazing opportunity has become available for a strong Administrator whom has a passion for Customer Service and working with people. Our client is a true market leader in...
-
Client Care Coordinator
1 week ago
Bayswater, Australia Edenhills Lawnswood Pet Cremation Full time**Phone Support and Client Care** **Part-Time role - 34 hours per week** **Sunday to Thursday roster - equivalent to Full-time wages** **Mon to Thur 8:00 - 4:00 pm and Sun 8:00 - 1:00 pm** Our Client Care team is growing and we are currently looking for a dedicated, compassionate animal lover looking to fulfil our clients’ needs in pet aftercare...
-
Client Care Coordinator
2 weeks ago
Bayswater, Australia Edenhills Lawnswood Pet Cremation Full time**Phone Support and Client Care** **Part-Time role - 35 hours per week** **Sunday to Thursday roster - Equivalent to Full-time wages** **Mon to Thur 8:00 - 4:00 pm and Sun 8:00 - 1:00 pm** Our Client Care team is growing and we are currently looking for a dedicated, compassionate animal lover looking to fulfil our clients’ needs in pet aftercare...
-
Client Administrator
3 days ago
Bayswater, Australia Sharp & Carter Full time$60,000-$65,000+ | Excellent career growth opportunities! - Collaborative and friendly team environment! - Highly dyamic role where two days will never be the same! **About the role** An amazing opportunity has become available for a strong Administrator whom has a passion for Customer Service and working with people. Our client is a true market leader in...
-
Service Support Officer
2 days ago
Bayswater, Australia Englaon Television Full time**Customer Support Officer** Englaon Television Australia is an innovative and growing business that delivers cutting edge technology and offers high-quality TV for caravans and motor homes We are currently on the hunt for customer service superstar to ensure that we continue to deliver exceptional Customer Service to our clients. **You will be the first...
-
Disability Support Worker
7 months ago
Bayswater, Australia Sunrise Disability Health Support Full time**Company description** Sunrise Disability is an organisation that offers home care services to youth, adults and seniors with mental and physical disabilities. We pride ourselves by being the support you need and providing quality care to our clients. **Job description** We're now seeking for an experienced MALE Residential Support Worker to join our...
-
Admin Support Officer
7 months ago
Bayswater, Australia Global 360 Full timeBased in Bayswater -immediate start - Handle incoming customer queries - Great opportunity to grow your career **The Company** We provide essential fire safety services at over 8,500 buildings throughout Melbourne, the greater Victoria region as well as in and around Newcastle in NSW. These properties range from commercial units, government properties,...
-
Client Care Coordinator Full-time
7 months ago
Bayswater, Australia Lawnswood Full time**Client Care Coordinator** Pet Cremation Services Mon - Fri 10.00am - 6:00pm - Be part of an amazing passionate team working within a great company culture - Working within a professional business - Making a difference in pet after care services We currently have a new opportunity for a dedicated, compassionate animal lover looking to fulfil our...
-
Client Advisor
7 months ago
Bayswater, Australia ECHO Community Services Full time**Introduction**: Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community. About ECHO ECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence. We provide in-home...
-
Client Advisor
1 week ago
Bayswater, Australia ECHO Community Services Full time**Introduction**: Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community. About ECHO ECHO Community Services is a registered charity providing care to the elderly and people living with disability to help them live in their own home with dignity while still maintaining their...
-
Learning Support Officer
7 months ago
Bayswater, Australia Our Lady of Lourdes School Full timeHome - Job Info - Education Support Employee **Role Description/Criteria** There is an opportunity for an energetic Learning Support Officer who has a passion for learning and is committed to working with teachers to provide a child-centred environment that caters for students from diverse backgrounds. By negotiation, the role could be 0.6 FTE. The...
-
Client Care Coordinator
2 months ago
Bayswater, Australia Invocare Full timeUse your compassionate nature to work with an empathetic team - Work for a market leader with great benefits and a strong workplace culture Join a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to honor their pets. InvoCare is...
-
Office Coordinator
8 months ago
Bayswater, Australia FourQuarters Recruitment Pty Ltd Full timeBased in Melbourne Southeast suburbs - Perm role - Immediate start, Hybrid hours **About the organization** A well-established transport company, who focuses on long-term relationships with their clients and puts an emphasis on delivering in full and on time. **About the role** As the Office Coordinator, you will play a vital role in ensuring the smooth...
-
Client Advisor
7 months ago
Bayswater, Australia ECHO Community Services Full time**Introduction**: Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community. About ECHO ECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence. We provide in-home...
-
Client Advisor
7 days ago
Bayswater, Australia Amplifon Group Full timeWe are a global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents. Our mission is to transform the way hearing healthcare is perceived and experienced worldwide, changing the...
-
Storage Sales Support
1 week ago
Bayswater, Australia Talent Right Full timeWe are looking for an Energetic and Results Driven individual who will support our sales and client growth. If you are passionate about Storage Sales Support and looking for an opportunity to learn and grow in your role, then this is for you: About the role - Estimating and quoting of Storage projects. - Prepare drawings for Storage projects. - Take offs for...
-
Accounts Officer
2 weeks ago
Bayswater, Australia Sabine's Home Care Services Full time**Responsibilities**: This is a great opportunity for a passionate Accounts Officer to join a local home care provider team. We are looking for a for a part-time (3 days/week) Accounts Officer for a permanent (or casual) role in the outer eastern suburbs of Melbourne! Competitive Salary - starting from $27.46/hour + Super (permanent role) Position purpose...
-
Stg Client Manager
7 months ago
Bayswater, Australia Siemens Energy Full time**A Snapshot of Your Day**: As a Sales Manager, you will drive and coordinate all client activity during the various project development phases of an opportunity through order entry and deliver the successful sales campaigns and customized service for Steam turbine & Generator portfolio in Oil & Gas, Mining, Industrial and Power Generation market segments....