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IT Coordinator

2 months ago

Melbourne, Australia Wilhelmsen Full time

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Port Service (Australia) Pty Ltd

IT Coordinator - AMB & APAC
- Do you want to join a global maritime leader organization?
- Do you want to work in a company that has strong values: professional and personal development, innovation, and sustainability?
- Do you see yourself working in the industry that keeps the world going around?

If your answer is a resounding YES, then seize this opportunity to join our team as a permanent full-time IT Coordinator - AMB & APAC.

Location/Department:

- Based in Melbourne, Australia.
- Reporting to the IT Manager - AMB & APAC.
- Join a team that believes in mutual support and collaboration.

The Role:
Experience a dynamic work environment where no two days are the same. You will provide essential onsite services/ support to Australia and remote assistance to New Zealand, Japan, and Korea and will have the following main responsibilities:

- Assist 1st Line support team if or when required, identify recurring issues/problems and automation opportunities, and report to IT Support Delivery Manager.
- Resolution and follow-up of incidents reported to 2nd & 3rd Line support.
- Order and secure facilities, equipment & supplies required to provide services.
- Follow up with the local vendor, identify needs and renewal cycle, and liaise with stakeholders.
- Ensure all incidents and requests are registered in the global helpdesk system and are handled according to Global Business Solution - Service Level Agreement/ GSM principles and guidelines.
- Identify needs, arrange training, and liaise with IT Communication and Training manager through online and physical training courses.
- Monitor user satisfaction scores and identify improvement potential.
- Advice on IT investment budget.
- Provide accurate reporting as required.
- Act within the corporate governance policy.

Who you are:

- You must have excellent written and spoken English skills and the ability to understand & convey complex IT scenarios.
- University-level degree in IT or Business Administration or relevant industry experience. Alternatively, you have an excellent customer support background and working experience or exposure as an IT personnel.
- You are independent, driven, dependable, result-oriented, and possess a service-minded attitude.
- You thrive when making connections and have a desire to get the job done and get it done right.
- You should possess reliability, trustworthiness, multitasking abilities, thoroughness, initiative, and determination.
- You should have a strong work ethic and the ability to work independently while also being a team player.
- You can work towards deadlines, handle pressure, and be a problem solver.
- You are committed to your and others’ safety, compliance, and wellness.
- You must have a valid permit to work in Australia to qualify for this position.

What We Offer:

- A competitive base salary, plus superannuation, and other benefits including but not limited to, laptop, and mobile.
- A dynamic, supportive, friendly, and diverse team culture.
- A career. Working with Wilhelmsen will give you growth opportunities, excellent training programs, and modern systems and tools, such as SharePoint, Office 365, Chris21, Workday, and cloud-based collaboration tools.
- An allowance towards assisting your Health and Wellness, and an employee assistance program to support the well-being of you and your family.

About Wilhelmsen:
Founded in Norway in 1861, Wilhelmsen is a global maritime group providing essential maritime products, services, qualified crews, and technical management across more than 60 countries.

We are committed to shaping the maritime industry with our work on renewable energies, zero-emission shipping, innovative solutions (drone deliveries to ships at sea), marine digitalization (our online interactive maps showing Covid port restrictions - reached over 500,000 users globally), and diverse & inclusive workplaces.

Applying

Work location: Melbourne, Victoria

Application deadline: Thursday, 30th November 2023

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