Regional Manager

6 months ago

Brisbane, Australia Splend Full time

**About Us**

Splend offers customers the opportunity to enjoy the benefits of car ownership through flexible car subscription services. Our innovative offerings cater to rideshare and delivery drivers partnering with platforms like Uber, AmazonFlex, and others. In essence, we enable individuals to assume control of their career, however, our commitment extends beyond just providing access to vehicles. Our all-inclusive solution streamlines administrative tasks for drivers and utilises data analytics to enhance safety, thereby allowing them to focus on what truly matters in life.

**Our Positive Impact**

We aren’t just about car ownership; We are also fast-tracking the transition to green mobility, reducing the carbon footprint of Rideshare drivers by transitioning to electric and hybrid vehicles. This makes Splend an industry leader for this vitally important environmental change. In Australia, we are the largest single operator of Electric Vehicles across the entire market and we’re only just getting started.

**About the Role**

The Regional Manager is responsible for running the day to day operations of the Customer Support Hub in Brisbane. Supported by a team of Customer Experience Specialists, Vehicle Logistics Specialists and Team Leads, they will manage the fleet, customer journey and oversee all operations including but not limited to: On-boarding, Exchange, Terminations, Deliveries, Vehicle Utilisation.

The Regional Manager will have a direct impact on the growth of the state and their people as well as managing the development of the team, supporting them through periods of change management and creating an environment for them to be successful.

**Other duties will include but not limited to**:

- Manage a team of Customer Experience Specialists, Vehicle Logistics Specialists and Team Leads
- Overseeing the lifecycle of our customers including on boarding, car inspections, exchanges, and terminations
- Conduct monthly feedback discussions with all direct reports to discuss performance, operations and encourage innovative thinking
- Follow up and monitor all team members’ allocated tasks ensuring a high level of accuracy and efficiency
- Provide on the job training and mentoring of staff members
- Manage daily, weekly and monthly reporting of the state’s Operation. Including commentary around key metrics, action items and strategic initiatives
- Maintain the fleet in the state according to the guidelines set by the Fleet team
- Maximise utilisation by minimizing time off road at repairers
- Managing escalations
- Responsible for local revenue and data integrity
- Ensuring vehicle damage is located and appropriately charged

**What you'll Bring**:

- 5+ years experience in a similar role (retail or hospitality industry would be advantageous)
- Proven experience in growing a business and revenue
- You'll be a natural leader, taking full ownership and managing effectively between directors, managers and staff
- You'll be a solutions focused problem solver
- Strong organisation and time management skills
- You'll be commercially savvy, with the ability to harness data to inform decisions
- Exceptional verbal and written communication skills
- Knowledge and experience in organisational effectiveness and operations management
- You'll be tech savvy - new systems and softwares are a breeze to you
- Fleet management experience (would be a bonus)

**Our Benefits**:

- Performance-based bonus
- Birthday day off on us
- Opportunity to participate in the employee share program (equity)
- Employee Assistance Program
- Novated lease program
- Dedicated learning & development platform
- At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth._

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