See more Collapse

Itsm - Service Asset and Configuration Management

4 weeks ago

Canberra, Australia Unisys Full time

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:

- Define Hardware Asset Management processes for maintaining end-user hardware devices and related data.
- Determine Software Asset Management processes to track software licenses and ensure compliance and timely renewals.
- Collaborate with other ITIL Practice Owners to ensure processes to support accurate asset and configuration item data.
- Verify contractual service support requirements are understood and maintained.
- Be involved with defining ITSM processes.
- Create and maintain process and procedure documentation.
- Provide business value by ensuring asset and configuration data is fit for purpose.
- Oversee governance to maintain asset and configuration item data accuracy.
- Ensure foundational data is in place for maintaining asset and configuration item data and reporting.
- Meet SLAs and KPIs for the asset and configuration management processes.
- Organize and facilitate meetings, such as hardware asset inventory, software license and data accuracy reviews.
- Train stakeholders on processes to ensure data update compliance.
- Analyze data and processes for continual improvement opportunities and implement remediation plans.
- Collaborate with teams for adherence to standard practices and policies.

LI-KC1

**You will be successful in this role if you have**:

- Bachelor’s Degree and a minimum of 3 years and above of relevant experience in ITSM involving implementing service asset and configuration management (SACM) or equivalent combination of education and work experience.
- **_Must be an Australian Citizen with a NV2 clearance is preferred (or NV1 clearance with eligibility to obtain NV2 could be considered too). _**
- **_Must be willing to work onsite. _**
- Experience with managing IT asset lifecycle and configure items for hardware & software for end-user.
- Should understand ITSM ticketing tools. Knowledge/experience with BMC Remedy or Service Now.
- Demonstrate knowledge of asset and configuration management practices.
- Basic understanding of ITIL V4 processes and principals.
- Strong verbal and written communication skills.
- Effective time management, organizational skills and attention to details.
- Position requires onsite presence at client location.

We have other current jobs related to this field that you can find below

  • Itsm - Service Asset and Configuration Management

    2 weeks ago

    Canberra, Australia Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

  • Itsm - Service Asset and Configuration Management

    1 week ago

    Canberra, ACT, Australia Unisys Full time

    We Believe in BetterWe are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities...

  • ITSM Configuration

    1 week ago

    Canberra, ACT, Australia Airservices Full time

    Full Time Permanent position in Aviation Flexible, Hybrid Work, including WFH Brisbane, Melbourne or Canberra locations Summary Are you an experienced Knowledge and Configuration Management Specialist with a passion for developing and maintaining efficient and reliable processes and working with stakeholders to drive the improvement and...

  • Configuration and Asset Manager

    2 weeks ago

    Canberra, Australia NTT Full time

    **Configuration and Asset Manager** In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we...

  • Asset and Software Manager

    2 months ago

    Canberra, Australia Leidos Full time

    Company Description At Leidos we bring together science, engineering and technology to deliver smart solutions to our customers’ most complex challenges. Great ideas are our currency and every person is encouraged and enabled to be curious, open-minded and confident in bringing theirs to the table - to be inspired by what they can achieve and the impact...

  • Asset and Software Manager

    6 days ago

    Canberra, Australia Leidos Full time

    Company Description At Leidos we bring together science, engineering and technology to deliver smart solutions to our customers’ most complex challenges. Great ideas are our currency and every person is encouraged and enabled to be curious, open-minded and confident in bringing theirs to the table - to be inspired by what they can achieve and the impact...

  • Asset & Configuration Manager

    3 weeks ago

    Canberra, Australia Leidos Full time

    Company Description We’re a large scale systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years’ local experience and the backing of a 32,000 global network, we currently number 1,000 employees mainly in Canberra and Melbourne. We’re growing fast and are building a business that is...

  • Service Configuration Analyst

    3 weeks ago

    Canberra, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) Datacom is looking for a Service Configuration Analyst to join our organisation, working in Australia and delivering Configuration...

  • Itsm Specialist

    2 weeks ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/NL0684**Title**: - ITSM Specialist - FED GOVT**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 months**Description**: - **Work on an innovative program of work within Federal Government!**: - **Long term contract to 2026!**: - **Rewarding Rates $$$** An Australian **Federal...

  • Asset & Configuration Manager

    1 week ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionWe're a large scale systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years' local experience and the backing of a 32,000 global network, we currently number 1,000 employees mainly in Canberra and Melbourne. We're growing fast and are building a business that is focused...

  • Asset and Software Manager

    1 week ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionAt Leidos we bring together science, engineering and technology to deliver smart solutions to our customers' most complex challenges. Great ideas are our currency and every person is encouraged and enabled to be curious, open-minded and confident in bringing theirs to the table - to be inspired by what they can achieve and the impact they...

  • Asset and Configuration Lead

    1 week ago

    Canberra, Australia Peoplebank Full time

    Location: - Canberra- Job Type: - Contract- Posted: - 4 days ago- Contact: - Archna Singh- Discipline: - Executive IT - Reference: - 255309The client Desktop Services Directorate is a key function of the ICT Services Branch delivering both Desktop Services and ICT Asset Management to the Agency. The company is seeking a highly skilled and experienced Team...

  • Itsm Specialist

    1 week ago

    Canberra, Australia Fujitsu Full time

    **Location**: - Canberra - Australian Capital Territory**Date Published**: - 28-Feb-2024**Job Reference**: BH-157726 **ITSM SPECIALIST** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing...

  • ITSM Reporting Specialist

    1 week ago

    Canberra, ACT, Australia Peoplebank Australia Ltd Full time

    Our Professional Service Client is seeking a ITSM Reporting Specialist.This is a permanent role, based in Melbourne, Brisbane and Canberra with remote working arrangements available.As the selected candidate, you will:Configure and generate standard IT Service Management (ITSM) reports, dashboards, and metrics across ITIL Practices using ServiceNow.Design,...

  • IT Service Management

    3 weeks ago

    Canberra, Australia Halcyon Knights - LogicMelon Full time

    Fed Gov - aviation sector - Canberra CBD + WFH (hybrid) - Australian Citizens eligible for a Security Clearance **ITSM Reporting Specialist** - Fed Gov - aviation sector - Canberra CBD + WFH (hybrid) - Australian Citizens eligible for a Security Clearance **The Opportunity**: As the ITSM Reporting Specialist, you will review and analyse current reporting...

  • Itsm Specialist

    1 week ago

    Canberra, ACT, Australia Fujitsu Full time

    Location: Canberra Australian Capital TerritoryDate Published: 28Feb2024Job Reference:BH-157726ITSM SPECIALISTWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously...

  • Asset and Configuration Team Lead

    1 week ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/NL0726**Title**: - Asset and Configuration Team Lead - ITIL, Asset Management, Leadership - Federal Government**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 Months + EXT**Description**: - **Critical Federal Government Department with essential projects!**: - **Initial 12...

  • Itsm Specialist

    1 week ago

    Canberra, ACT, Australia Telstra Full time

    Employment TypePermanentClosing Date30 Aug :59pmJob TitleITSM SpecialistJob SummaryJob Description:An excellent opportunity has become available for a highly motivated and passionate ITSM Specialist to join the Defence Assurance Team.The opportunity:As an ITSM Specialist you will be responsible for End-to-end support of Change Management, Incident...

  • Team Lead

    1 week ago

    Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** Super **Job Type** Contract **Ref** BBBH101023_1682297090 **Contact** Connie Tong **Posted** about 1 hour ago - **Contract Term: 12 Months + 12 Months**: - ** Hybrid working arrangement (2 days working from home per week is available.)** **About the Role**: Our client is seeking a highly skilled...

  • Team Lead

    4 weeks ago

    Canberra, Australia Hudson Australia Full time

    **Due to the nature of the role applicants are required to be Australian Citizens in order to apply.** The Team Lead will be responsible for leading a team of asset officers managing all aspects of the asset and configuration management life cycle. It will work closely with the Agency to develop, configure, maintain, support and optimize the Asset and...