Itsm Specialist

1 week ago

Canberra, ACT, Australia Fujitsu Full time

Location:

  • Canberra
  • Australian Capital Territory
    Date Published:
  • 28Feb2024
    Job Reference:
BH-157726

ITSM SPECIALIST

We are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us.

We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.


About the role


We are looking for an experienced
ITSM Specialist to assist our Defence client on a large long term contract to start in a few months.

You must have NV1 clearance and be able to work onsite in Canberra.

About you

Responsibilities and Accountabilities:

  • Agreeing and controlling the ITSM architecture
  • Determining the ITSM environments
  • Advising on and coordinating each team's ITSM activities
  • Identifying and owning architectural and other ITSM based risks
  • Advising on the achievability of nonfunctional requirements
  • Working with the Business Analyst to evaluate the ITSM options and decide the best way to turn the highlevel business requirements into an ITSM solution
  • Advising on and coordinating each team's approach to estimating, to reflect ITSM best practice and current technical understanding
  • Promoting appropriate standards of technical best practice
  • Controlling the ITSM configuration of the solution
  • Approving the solution as fit for purpose prior to deployment
  • Managing ITSM aspects of the transition of the solution into live use
  • Empowering the ITSM roles within the Service Support Team to appropriate levels within their responsibilities
  • Acting as the final arbiter of ITSM differences between ITSM Support Team members.

Requirements:

  • Skill level equivalent to SFIA Level 5
  • Service Level Management.
  • NV1 minimum security clearance essential.
  • Expert knowledge of ITIL with Practitioner certification
  • 2+ years experience in managing and mentoring teams.
  • Strong background in project delivery.
  • IT Background with experience or understanding in ISO 2700
  • Demonstrable working knowledge of the Defence environment.
  • Effective planning and time management skills.
  • Ability to conduct research and rapidly learn new concepts and tasks, with a view of improving technical knowledge and skills.
  • Current AGSVA Security Clearance NV1 or the ability and willingness to obtain NV
  • Domestic / International Travel may be required.

Why Fujitsu?


We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion.

We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.

We call this
Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organisation to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best in class reward and recognition programs flexible work, volunteering leave and more.
  • We live our values of aspiration, trust and empathy, all day, every day.

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