Community Manager

1 month ago

Sunnybank, Australia Aveo Full time

Role overview

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

The Opportunity

Sunnybank Green Retirement Village is a tranquil community, set on well-maintained tropical gardens, offering a peaceful and secure retirement for the residents. Reporting to the State Manager - Operations, you'll be responsible for the day-to-day operations, administration and management to create a happy, welcoming and safe environment for independent living residents to enjoy. Working in a small, yet established community, you will enjoy creating a culture of customer service. As a customer-focused individual, you'll be a key resource working on coordinating resident and community engagement activities, managing village budgets, safety and security and facilities management. If you have a background in Hotel, Tourism or Hospitality Management - this is a perfect opportunity for you.

This is a permanent Monday-Friday 8-4pm opportunity.

What we offer
- Paid Parental Leave and Purchased Annual Leave options
- Two (2) additional 'All About Me' leave days per calendar year
- Annual salary reviews and annual bonus incentive scheme
- Employee Referral Program and Employee Assistance Program
- Discounts to Health Insurance and Retail & Leisure partner providers
- Opportunities for further career progression
- Be part of a friendly and supportive team in a caring retirement living community
- Opportunity to take part in Aveo Learning & Development courses to develop your professional skills

You will:

- Enable residents to maintain their optimum degree of independence, choice and quality of life & maintain effective inter-personal relations with residents and their families
- Coordinate all daily operations of village services including safety, security, maintenance, compliance and functions & events
- Creation and implementation of budget development & financial management
- Ensure ongoing compliance with all policies and procedures
- Completing administration tasks including updating records and processing levies
- Act in accordance with all relevant external legislation & internal policies and procedures that relate to this position and the organisation
- Manage a small team of staff including hiring, inductions, rostering, ongoing training & development and performance management
- Liaise with internal teams including sales staff, finance, development and legal to ensure outcomes are exceeded

What you'll bring:

- Prior experience in an operations-based management role (e.g Hospitality, Hotel/Tourism, Property Management, Facilities Management, Retirement or Aged Care etc.)
- Fluent in Mandarin language skills (highly desired)
- Demonstrated experience in highly customer-facing and autonomous positions
- Thorough knowledge of Microsoft Office and advanced computer skills
- Resilient and self-motivated attitude with a strong focus on results, customer satisfaction and conflict resolution
- Current Police Check certificate (required, but we can complete for you)
- Minimum two (2) COVID-19 Vaccinations

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 12,000 residents across 80+ diverse communities nationwide. We're a dedicated group of over 1900 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next?
- Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. _We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are._
- Job ID
- 29761
- Closes
- 12am, 15 Jun 2024
- Location
- Aveo Sunnybank Green, Sunnybank, QLD, 4109
- Type
- Full Time
- Category
- Communities

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