Front Office Team Leader

2 weeks ago

Brisbane, Australia Mantra on Mary Full time

**Mantra on Mary** is located in the heart of Brisbane and is part of Accor's rapidly growing portfolio. Not far from Queen Street Mall shopping and the Treasury Casino, working here will provide you with exposure to all aspects of the hospitality world. With the construction of the Cross River Rail project placing Albert Street station right next door, along with the exciting Queens Wharf developments, this is certainly the new hub of the Brisbane CBD.

We are looking for a guest service superstar with a talent for training others to step into the **Front Office Team Leader** role.

**As our next Front Office Team Leader reporting directly to the Front Office Manager, you will**:

- Assist in leading the Front Office Team to deliver an incomparable service experience
- Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift
- Always uphold a positive, can-do energy pertaining to guest and workplace challenges
- Provide a structured and consistent onboarding and training experience for Front Office team members
- Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property

**What we are looking for**:

- A person who is looking to take that next step towards a managerial position
- A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
- The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential
- Someone with have Office Management experience in a similar role is ideal
- A positive, enthusiastic attitude and the ability to work a flexible 7-day roster

**Why work for Accor?**
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Take advantage of exclusive rates across Australia - from 30% off

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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