Front Office Team Leader

**Additional Information**
**Job Number**25011800
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000
**Schedule**Part Time
**Located Remotely?**N
**Position Type** Non-Management

**COMPANY**

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a **Front Office Team Leader**to join our dedicated team at The Westin and Four Points by Sheraton Brisbane

**Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam and **become** the best version of you.

**Role Overview**:
As the **Front Office Team Leader,**you are responsible for overseeing the daily operations of the Front Office, ensuring exceptional guest experiences and the smooth functioning of the team. This role provides leadership, guidance, and support to Front Office associates, facilitating seamless check-in and check-out processes, managing guest inquiries, and resolving service issues promptly. The front Office Supervisor ensures operational standards are met, fosters team development, and acts as a role model for delivering professional and personalized hospitality to all guests.

**Key Responsibilities**:

- You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Report accidents, injuries, and unsafe work conditions to manage
- Operate telephone switchboard station, process requests for guests, and advise guest of any messages.
- You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
- Co-ordinate Front Office operations during shift, including Front Desk, Communications, Concierge and Driveway to ensure guest service excellence and adherence to the Hotel's standards and procedures at all times.

**About You**:

- Experience with OPERA property management system or similar
- Have at least 2 year experience preferably within a high volume environment
- Opera experience preferred however not required
- Outstanding relationship building skills
- Excellent customer service experience
- Confidence and skills to up sell and promote our venues
- Passion for the Hospitality Industry
- Learn, think and grow and continue to evolve in your role

**Benefits**
- The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great places to work’ certified

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._