Intake Worker- Child

**Full time position based in Loganholme/Capalaba**, **9am - 5:30pm, Monday - Friday**:

- **$86k - $92k inclusive of Super + Salary Packaging**:

- **Flexible Friendly organisation, WFH options available**:

- **Aboriginal and Torres Strait Islander applicants encouraged to apply.**

Family and Child Connect is a Queensland Government funded initiative aimed at ensuring vulnerable families and children have access to high-quality services at the right time to help them to maintain the family unit. Family and Child Connect is a community based intake and referral service, established across Queensland to support families who are at risk of entering or re-entering the child protection system and to help families to care for and protect their children at home.

**About the role**

As our Intake Worker you will act as a first point of contact for families accessing our service. You will provide timely and effective contact, advice and referral services with the aim of increasing the safety of children and reducing the risk of children entering out of home care.

**Duties**
- Full time hours set at 9am - 530pm, Monday to Friday
- Answer phone lines for both FaCC services (Logan & Beenleigh/Bayside) and provide information, referral and advocacy to support clients to access appropriate resources and services, both within The Benevolent Society and with external agencies and service providers
- Provide information to external services of appropriate supports in the community to assist families
- Complete all downloads of referrals for both FaCC services (Logan & Beenleigh/Bayside) received through the data system
- Assess and plan for safety, particularly where there is a risk of self-harm, family violence, or child protection concerns
- Explore options with clients to support them to make informed choices to address their immediate needs

**Our Benefits**

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes. Here are a few things you might be interested in:

- **Salary Benefits -** You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home _even more pay_
- **Motor Vehicle Packaging Options - **to suit your lifestyle.
- **Work/Life Balance - **Flexible work arrangements including hybrid home/office work arrangements, 1 accrued day off a month for full time employees.
- **Recognition and Reward - **Sector competitive remuneration, various recognition programs and access to long service leave after 5 years
- **Wellness -** Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.
- **Professional development - **We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth

**Skills and Experience**

As an experienced Social Worker, Psychologist, Case Worker or Case Manager you will have a relevant tertiary degree and:

- Degree qualified in social work, human services, psychology or similar
- At least 12 months experience working with children and/or families in a child protection focused role, including experience undertaking comprehensive assessments
- Experience providing crisis counselling and/or working with children, young people and families in crisis situations
- Excellent understanding of child protection issues and client vulnerabilities such as drug and alcohol use, domestic violence, mental health issues, and the impact of trauma and the effect on child behaviour and development
- Ability to quickly and effectively evaluate the needs of a client who may be in crisis and identify potential referrals that may meet their needs
- Current Drivers License