Regulatory Support Officer, Notifications

3 weeks ago

Melbourne, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time

**Job no**: V13703
**Work type**: Fixed Term Full Time, Ongoing Full Time
**Location**: Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Any - Any location
**Categories**: Administration, Notifications, Regulatory Operations

The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by ensuring that only health practitioners who have the skills, qualifications and knowledge to provide safe care are registered.

A Notification is a complaint or concern regarding the health, conduct or performance of a health practitioner or student who is registered with a National Board. The notification process is one of two major regulatory functions of the National Boards, the other being the registration of practitioners. The Notifications Division within Ahpra is responsible for the assessment and management of concerns raised about registered health practitioners across 16 health professions.

The Regulatory Support Officer, Notifications is required to be proactive and responsive in identifying the administrative requirements of their team and for the provision of a broad range of administration activities to support the team’s work.

This role is expected to engage with notifiers and health practitioners on a daily basis in responding to any or enquiries about notifications or the notifications process and for ensuring efficient and effective processes are maintained in the administrative management of notifications.

**We regularly seek applicants to join our Brisbane, Melbourne, Hobart, Canberra, Adelaide, Perth and Darwin based teams. Applications are accepted for expressions of interest to be placed on Ahpra’s merit list for future vacancies.**

Ahpra requires all employees to comply with Ahpra policies, including our Flexible working policy.

**In this role you will**:

- Provide administrative assistance for the processing of notifications including responding to notification enquiries, managing correspondence and preparing documents
- Provide strong customer service and an effective phone service for the public and health practitioners engaging in the notification process
- In consultation with our Regulatory Advisors (Investigators), determine the course of action required on notifications and provide the necessary support
- Regularly communicate with the notifier and health practitioner to provide assistance and inform of the progress of the notification

You will have exceptional organisational and problem-solving skills, including the ability to effectively prioritise and manage multiple tasks will be key to your success. Your ability to develop and maintain strong, supportive working relationships within your immediate and wider team along with exemplary written skills will be critical.
- Demonstrated ability to work within a complex administrative environment preferably with case management support
- Demonstrated experience in providing support across a range of administrative activities including but not limited to telephony, correspondence, document and file management and finance and data entry.
- Well-developed organisational skills including excellent time management skills plus the ability to prioritise workload in response to time critical targets.
- Well-developed interpersonal, written and oral communication skills and experience in dealing with people at all levels.
- A friendly and supportive working culture
- A mix of work from home and office based - the best of both worlds
- Great work/life balance with genuine flexibility
- Sophisticated open plan work spaces in a 5 star rated buildings
- Discounts on Health Insurance (Medibank) and Gym memberships
- Attractive salary of $74,471 per annum plus Superannuation

**To apply**:

- Applicants will be contacted throughout the recruitment process.

**_ Ahpra acknowledges the Traditional Owners of Country throughout Australia and the continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and Elders past, present and emerging._**
- With respect, no agencies please._

**Advertised**: 08 May 2024 E. Australia Standard Time
**Applications close**: 13 May 2024 E. Australia Standard Time

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