Consultant, Digital Notifications

1 week ago

Melbourne, Victoria, Australia NAB - National Australia Bank Full time

Work type:
Fixed term Full time, Secondment

Region:
VIC- Melbourne CBD

  • Recognised as a top #3 employer on the 2023 LinkedIn Top Companies list to grow your career.
  • Work in a highly collaborative team.
  • Make a genuine difference through the work you do

It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.
Your job is just one part of your life.

When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return.

You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It's a good time to see what more you can find at NAB as a Consultant, Digital Notifications. This is a 12-month fixed-term contract opportunity.

The role:


The purpose of this role is to increase digital engagement and deepen customer relationships through targeted and personalised digital notifications by working with the cross-functional delivery team to execute on notifications.


The role and day-to-day will include:

  • Lead the identification, scoping, shaping and prioritising of key digital notifications use cases across Servicing, Sales, Satisfaction and Safety focus areas.
  • Lead and contribute to broader Digital Engagement business priorities.
  • Execute prioritised Domainfunded digital notifications, ensuring clarity on RACI and surface issues and support initiative owners to resolve.
  • Delivery of business outcomes using Agile Ways of Working in collaboration with the value chain (e.g., Technology, Marketing, Enterprise Data and POs etc)
  • Track the engagement and benefits of delivered notifications for benefits realisation and reporting.
  • Ensure strong engagement with Enterprise Data, Customer Decisioning & Data Science, Product Domains and Marketing to deliver outcomes and enable efficiencies across the program.
  • Develop and manage communications & engagement strategy to effectively communicate change and awareness of Digital Notifications value proposition to the organisation.
  • Proactively manage risk, meeting all policy and compliance requirements; adhere to process and procedures; and escalate events, issues or breaches

What you will bring:

  • 5+ years' digital/delivery experience or driving digital outcomes.
  • Experience with Agile Ways of Working within product or project management roles.
  • Demonstrated initiative to drive delivery with a focus on outcomes.
  • Sound technology and data understanding with the ability to interpret insights into actions. Pega experience to create elevated customer experiences is ideal
  • Diversity of thought and strong problemsolving skills
  • Proven influencing and storytelling skills to build cross divisional stakeholder relationships.
  • Strong business acumen, understanding business drivers with financial and commercial orientation.

Inclusion and Diversity
We know that our people make us who we are.

That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves.

In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.


More focus on you
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of.

We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits.

We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities.

To learn more, visit the Benefits of Working at NAB page on our website.

Join NAB
Unsolicited CVs from agencies will not be accepted.

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