E-commerce and Client Experience Manager

6 days ago

Sydney, Australia Vacheron Constantin Full time

Reference Code: 93698**E-Commerce and Client Experience Manager**:

- Sydney, NSW, AU- PermanentLuxury watch Maison, Vacheron Constantin have an exciting opportunity available, with a new position required of

E-commerce and Client Experience Manager to support the team on their exciting journey ahead. This role is newly established, allowing an expert to make an impact and help shape the contributions in E-business and Client Experience for this historic luxury Maison.

**MAIN PURPOSE**

This role’s key purpose is to develop and manage the e-Business channel for Vacheron Constantin in Oceania and aross the SEAO region. This role will also drive an optimal client experience and treatment across all channels (Online, Offline and O2O).

**KEY RESPONSIBILITIES**

You will have experience and expertise that allows you to deliver in the following key areas;

**E-BUSINESS DEVELOPMENT AND MANAGEMENT**
- Establish and drive E-business development in SEAO in line with global / regional and Maison online strategies
- Deriving acquisition and retention strategies and management of the E-business P&L
- Lead & manage cross function omni-channel collaboration & activations such as including action plans to develop the web business and virtual engagement plans for Customer Relations Centre.
- Manage daily operation of E-Business and coordinate omni-channel tasks in boutique.
- Share E-business insights and lead monthly business reviews including providing insights on industry trends and best practice.

**LOCAL CLIENT ENGAGEMENT IMPLEMENTATION**
- Develop the Client engagement plan, working closely with the regional client manager based in Singapore to develop and deploy locally relevant client engagement plan/campaigns/events in Oceania to grow client satisfaction.
- Ensure Client base development and development of strategic partnerships
- Build “Clienteling mindset” in boutique, in partnership with local training team adapt the Client Engagement training plan.
- Derive and build client insights and action plan from client analytics to drive performance online and offline

**Requirements**:
**REQUIREMENTS**
- Degree holder with 8-10 years relevant experience in Luxury retail and minimum 3+ years in E-commerce.
- Practical experience in client management and omni-channel retail, with strong knowledge of digital and e-commerce key business drivers.
- Self-motivated with great levels of creativity, initiative, and enthusiasm
- Strong presentation, negotiating, influencing skills and capability to drive performance
- Excellent communication skills, both verbal and written
- Ability to build professional working relationships at all levels balancing needs of all stakeholders internally and externally

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