Renewal Specialist

6 months ago


Melbourne, Australia KnowBe4 Full time

**About KnowBe4**

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

**To learn more about our team and office culture in Melbourne, Australia, visit the following links.**

The Enterprise Renewal Specialist is responsible for coordinating with Enterprise CSMs and customers to provide pricing quotes for renewals, adding upsell where applicable, and then successfully and efficiently closing those opportunities.

**Responsibilities**:

- Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
- Coordinate with Enterprise CSMs to strategize on renewals, and/applicable upsells, for their customers to maximize bookings
- Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
- Negotiate with customers on opportunities to prevent churn and secure optimal terms, using discretion and independent judgment
- Facilitate a working process between KnowBe4 Legal department, and customer's Legal team to revise legal documentation pertinent to the contract
- Employ pricing strategies that meet the Company's standards, policies, and procedures
- Generate pricing quotes for renewals
- Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Enterprise Renewal Specialist Director to review and strategize
- Meet and exceed bookings targets and quotas
- Maintain impeccable administration of your opportunities in the Company's CRM

**Minimum Qualifications**:

- Associate's Degree or equivalent work experience and education preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Previous sales or negotiation experience
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Experience with Salesforce or other CRM preferred
- Strong verbal and written communications
- Excellent time management and organization skills
- Superior customer service skills
- Strong collaborative and team work skills
- Ability to work with mínimal supervision

**Our Fantastic Benefits**
- Note: An applicant assessment and background check may be part of your hiring procedure._

No recruitment agencies, please.


  • Renewals Specialist

    6 months ago


    Melbourne, Australia SmartBear Full time

    **About SmartBear** As a Renewals Specialist, you will secure renewal revenue in your market and ensure customer retention by building and developing enduring relationships with elite customers. By understanding customer's unique business challenges, the SmartBear Renewals Specialist will nurture the customer relationship and act as a sales enabler to drive...


  • Melbourne, Victoria, Australia ELMO Software Full time

    About the OpportunityTake your career to new heights with ELMO Software as a Renewal Growth Specialist!We're seeking a driven and passionate individual to join our dynamic team in managing key customer accounts, promoting adoption, and ensuring renewals.


  • Melbourne, Victoria, Australia NetApp Full time

    NetApp is a leading company in AU, driving growth and innovation in the storage IT space. As a Renewal Management Specialist, you will play a vital role in managing our install base, ensuring customer retention, and driving revenue growth.The ideal candidate will have hands-on experience as a renewal specialist in the storage or similar IT space. They will...


  • Melbourne, Australia Enghouse Full time

    **CX & Contract Renewals Specialist - Melbourne** **OPERATIONS, Australia** Permanent - Full Time **The Team** The Enghouse Operations team for the ANZ region is based across the Enghouse Interactive offices located in Auckland, Melbourne and Sydney. The Operations team is split between Support and Services with this role reporting direct to the APAC...


  • Melbourne, Victoria, Australia Citywide Service Solutions Full time

    Job SummaryWe are seeking an experienced Urban Renewal Specialist to join our Bayside Cleansing team at Citywide Service Solutions. This is a full-time opportunity that offers attractive working hours and the chance to make a positive impact in our rapidly expanding company.


  • Melbourne, Victoria, Australia RMIT University Full time

    Company OverviewRMIT University is a world-renowned institution for science, technology, engineering, and mathematics (STEM) education and research. With a strong focus on innovation and industry partnerships, we provide students with a unique learning experience that combines theoretical knowledge with practical skills.We are seeking a highly motivated and...


  • Melbourne, Victoria, Australia Energy Vault Full time

    Company OverviewEnergy Vault is a leading provider of innovative energy solutions, dedicated to accelerating the global transition to renewable energy. Our comprehensive offerings include proprietary gravity-based and battery storage solutions, as well as technology-agnostic software that optimizes energy asset performance.About the RoleWe are seeking an...


  • Melbourne, Victoria, Australia Capstone Recruitment Full time

    The EmployerA developer of renewable energy generation operating with the highest levels of integrity.The RoleThe Renewable Energy Transition Specialist will play a key role in Victoria's energy transition. This specialist is focused on the delivery phase of the construction and commissioning of a new Solar and Battery Energy Storage System in Victoria...


  • Melbourne, Victoria, Australia Vestas Full time

    About the RoleWe are seeking a skilled Renewable Energy Blade Specialist to join our team at Vestas, the world leader in wind energy solutions. As a key member of our travelling blade repair team, you will play a critical role in ensuring the continued operation and maintenance of our wind farms across Australia.


  • Melbourne, Australia D'Arcy Weil Full time

    Impactful Role: Shape a sustainable future in renewables. - Growth Opportunities: Continuous learning in an innovative environment. - Pioneering Projects: Engage in cutting-edge renewable initiatives. **D'Arcy Weil is representing a leader in renewable energy development. Their commitment to innovation and cutting-edge technologies positions them at the...


  • Melbourne, Victoria, Australia Aggreko Full time

    We're the global leader in providing energy solutions that help businesses thrive and communities flourish.Our innovative approach to renewable energy has enabled us to establish ourselves as a trusted partner for customers worldwide.In our renewable engineering department, we're looking for an experienced Renewable Energy Systems Specialist to join our team...


  • Melbourne, Victoria, Australia Vestas Full time

    About Vestas Vestas is the global leader in wind energy solutions, specializing in designing, manufacturing, installing, and servicing wind turbines. We have installed over 173 GW of wind power worldwide, with a rich history spanning 40+ years. Our diverse team of 29,000 employees is united by a shared goal: to power a sustainable future. Job Title:...

  • Renewal Manager

    5 months ago


    Melbourne, Australia Genesys Full time

    Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...


  • Melbourne, Victoria, Australia Tesla Full time

    Job DescriptionAt Tesla, we are seeking a highly skilled Renewable Energy Contracts Specialist to join our team.About the RoleWe are looking for an experienced Contracts Specialist who can support Asia-Pacific project managers with managing risks and obligations in upstream and downstream contracts during the deployment phase of utility BESS projects.The...


  • Melbourne, Victoria, Australia AGL Full time

    Job DescriptionWe are seeking a highly skilled Renewable Energy Compliance Specialist to join our Gas & Renewables team in Melbourne.About the RoleThis is an exciting opportunity for an Electrical Engineer to lead and coordinate technical and generator performance compliance for AGL's Renewable sites. You will work across a range of diverse assets, including...


  • Melbourne, Victoria, Australia AusNet Services Ltd Full time

    At AusNet Services Ltd, we're at the forefront of the clean energy transition, providing essential energy to Victorian families. As a Renewable Energy Metering Specialist, you'll play a vital role in shaping our company's future.We're seeking skilled technicians based in the Morwell and Warragul areas of Victoria to join our Mondo Field Metering team. As a...


  • Melbourne, Victoria, Australia Vestas Full time

    Job OverviewWe are seeking a skilled Renewable Energy Systems Specialist to join our team at Vestas, a global leader in wind energy solutions. This is an exciting opportunity to work on cutting-edge projects and contribute to the growth of the renewable energy sector.About the RoleAs a Renewable Energy Systems Specialist, you will play a key role in...


  • Melbourne, Victoria, Australia Vestas Full time

    Specialist | Full-Time | EngineeringVestas New Zealand is expanding its Power Plant Solution department and is seeking Engineers, Lead Engineers, and Specialists to join their team. This exciting opportunity offers career growth and development for Grid Engineers seeking new challenges.The Power Plant Solution team manages all grid aspects throughout project...


  • Melbourne, Victoria, Australia AusNet Services Ltd Full time

    About the RoleAt AusNet Services Ltd., we're on a mission to shape a sustainable future for our customers and the community. As a Sales Engineer, you'll play a pivotal role in this journey, driving growth and innovation in the renewable energy sector.Key ResponsibilitiesDevelop and formulate commercially viable technical solutions for Virtual Power Plants...

  • Renewal Specialist

    3 months ago


    Melbourne, Australia KnowBe4 Full time

    **About KnowBe4** KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune...