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Customer Experience Specialist
4 months ago
As our Customer Experience Specialist, you will be responsible for contributing to and executing our CX strategy as we strive to maintain and enhance our award-winning customer experience. You will be part of a growing team and have the opportunity to make an impact and grow your career in a dynamic and fun environment.
- At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’._
Why work for Aussie?
We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We’re fast growing and not slowing down
Our fantastic culture lives and breathes our values:
- Don't be ordinary, be awesome- Think BIG- No bullsh*t- Be good to people- Have fun
Don’t just take our word for it - We have been named one of the top employers in Australia by HRD magazine. We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category (500+).
And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found
here
The good stuff- Free internet to the value of $109 per month- 20% off our Fetch and Mobile services- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program- Celebrating you With monthly rewards and recognition- Internal training and resources for you to continue to learn, grow and achieve your career goals- Yearly allowance for amazing Aussie merch- Discounts at various retailers and gyms
- Let’s talk about you:
- As our Customer Experience Specialist, you will put our values up in lights by delivering these activities and outcomes_- Demonstrated experience with management of CX programs and survey mechanisms including VoC, NPS, CSAT-
- Ability to create personas and journey maps for customer segments-
- Creation and presentation of CX content for internal and external audiences-
- Ability to interpret data and identify meaningful insights and actions-
- An understanding of the telco or related industries-
- Also, a demonstrated ability to:- Solve problems and think like a leader-
- Work independently and as part of a team-
- Learn quickly and adapt to changing situations-
- Exceptional personal organisation skills & strong attention to detail-
- Excellent verbal and written communications skillsHow will you support our “Why?”- Manage and monitor CX survey processes, systems, and customer touch points-
- Create customer journey maps-
- Identify opportunities, recommend change and manage implementation of improvements and new capabilitiesDesign and conduct CX workshops and focus groups to obtain insights from go to market segments-
- Engage with internal and external stakeholders on issues associated with the success of CX projects and improvements-
- Report on relevant data to inform ongoing CX decisions and ensure best practice-
- Ensure that CX processes are aligned with Aussie Broadband mission statement and targetsIf you have an questions get in touch today with our fantastic team at
If you feel don’t meet all the requirements for this role, we’d love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.
