Service Desk Officer

3 weeks ago

Canberra, Australia National Museum of Australia Full time

**ABOUT US**

At AFL SportsReady, through our Warumilang Program (dedicated First Nations Program), we partner with employers to create meaningful employment pathways for First Nations peoples.

**ABOUT THE ROLE**
- Work on-site with National Museum of Australia
- Supportive team environment
- Fully funded qualification: Certificate III or IV in Information Technology
- Support from a dedicated AFL SportsReady Field Officer to help you achieve your goals
- If you are Aboriginal and/or Torres Strait Islander, you will also receive one-on-one mentoring support and networking

The National Museum of Australia has an exciting opportunity as a Service Desk Officer within the Service Desk team of the IT business unit.

The Service Desk team works closely with staff across the Museum to ensure the reliable and functional operation of information technology services. The Service Desk team ensures the service management and delivery of a stable and contemporary IT environment, which supports both corporate computing and exhibition environments.

This full-time traineeship (38hrs/wk) will be on a contract basis for 12-months.

**WHY SHOULD YOU WORK WITH US?**

Our employment pathways are the best way to fast-track your career. We will provide you with the real skills and experience needed to succeed when first starting your career.

**DUTIES & RESPONSIBILITIES**
- Providing effective Service Desk support for IT Services’ clients.
- Recording incidents, service requests, status and resolution information using the Museum’s Service Management System, escalating incidents and service requests appropriately.
- Following procedures and liaising with other team members for the purchase of hardware and software.
- Assisting in maintenance of IT equipment, asset management and record keeping.
- Managing the issuing and location of user-issued Museum hardware.
- Providing guidance to clients on IT policies, procedures and technical issues.
- Assisting in development and maintenance of operational procedures and documentation for IT systems within the Museum.
- Participating in project work as required to implement IT enhancements.
- Undertaking other duties as required.

**JOB REQUIREMENTS**
- Have an interest in technology and the ability to learn new skills, technical knowledge, processes and tools, including those relating to the implementation, support and operation of ICT hardware and software
- Knowledge of Microsoft Office products and operating systems.
- Ability to work independently to achieve outcomes in a fast-paced environment.
- Sound verbal and written communication skills
- Willingness to undergo pre-employment checks, including a police records check
- Willingness to obtain and maintain a valid Security Clearance at Negative Vetting Level 1
- Hold a current Drivers Licence

**SALARY**

$26,000 - $42,000 plus 11% Superannuation
- National Training Wage Award
- Fully Funded Qualification

**MORE INFORMATION**
- This position is best suited to a recent secondary school leaver.

**OTHER JOB REQUIREMENTS**

**Applicants must have**:

- Drivers License
- Police Check

**Applications for this position will close**:
February 12, 2024 5:00 pm
- A Cover Letter
- A Resume
- Application Details
- Position Details
- Job Specific Requirements
- About your time at school
- Previous Education
- Referees

Applications close Monday 12 February 2024, 5pm

Full-time traineeship

IT

Indigenous Australians

Recent Secondary School Leaver

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