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Service Desk Officer
1 week ago
Job Details:
Location
Canberra
Salary
Negotiable
Job Type
Contract
Ref
BBBH99423_
Contact
Michelle Somlyay
Posted
about 2 hours ago
Service Desk Officer
-
3 month contract + 2 x 3 month extensions:
Canberra- on site 9-5pm Monday to Friday:
Must have Baseline Security Clearance
The Client
The client is a trusted voice in the national conversation, and recognised as one of Australia's premier cultural destinations exploring Australia's past, illuminating the present and imagining the future.
The Role
Under the direction of the Service Desk Team leader, Service Desk Officers have a range of responsibilities including:
- Providing effective Service Desk support for IT Services' clients.
- Recording incidents, service requests, status and resolution information using the Museum's IT Service Management System, escalating incidents and service requests appropriately.
- Following procedures and liaise with procurement staff for purchase of hardware and software.
- Assisting in maintenance of IT equipment, asset management and record keeping.
- Managing the issuing and location of userissued Museum hardware.
- Providing guidance to clients on IT policies, procedures and technical issues.
- Assisting in development and maintenance of operational procedures and documentation for IT systems within the Museum.
- Participating in project work as required to implement IT improvements.
- Maintaining a Baseline level security clearance
Experience
- Experience with common operating systems, such as Windows and MacOS
- Ability to troubleshoot basic software issues, such as resetting passwords or updating drivers
- Experience with remote support tools such as remote desktop & Citrix remote access
- Ability to document and escalate issues that cannot be resolved at the first level of support
- Strong customer service skills and ability to communicate technical concepts to nontechnical users.
- Creation of Knowledge Base Articles to assist nontechnically minded users
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