Service Leader

4 weeks ago

Melbourne, Australia Arcadis Full time

As part of our **Global Accelerating a Positive Planet Future strategy **and our **Places Australia **Strategic Business Plan **, we are evolving our Places Australia structure seeking a Service Leader specialising in **Project and Program Management **that will lead a core division within the Consulting Services Australian business.

Essential for the fundamental success of the business unit are our leaders. As the Project & Program Management Service Leader you will be key to the team’s success by your demonstrated experience in driving project and program technical excellence, continuous improvement, innovation, and efficiency. You will have a proven ability to face the market and empower your team to achieve your strategic objectives.

Joining a global consultancy, you and your team will collaborate with colleagues across Europe and Asia as well as North & South America. This will allow us to bolster our offering in Australia and bring the best in class to our clients.

**About you**:
Reporting directly to the Consulting Servies Business Leader and working amongst the leadership team, the Project & Program Management Service Leader will have a digitally driven mindset and is an established technical expert. You will be an authentic leader who role models’ positive behaviours with an ability to develop and lead high performing teams, communicate vision, and purpose and engage with others. You will also bring with you:

- A tech-enabled and digital mindset, proven in the field of delivering major projects in service area
- Proven track record of developing and implementing services strategies to drive standardisation and automation across multiple geographies.
- Demonstrated experience as senior technical expert in the chosen Service including strong links to Professional bodies and market presence
- Demonstrated significant leadership capability and the ability to inspire geographically dispersed teams around a common set of processes, procedures, systems and tools.
- Technical Excellence attitude and strategic focus with excellent commercial drive and decisiveness
- Relevant and recognised bachelor or master’s tertiary degree relevant to the Discipline/Service.
- Professional membership in Project/Program Management
- Approx 10-15yrs + of demonstrated experience in a leadership role in Project/Program Management
- Demonstrated ability to lead teams, with good influencing, motivating and delegation
- Well-developed commercial skills, industry knowledge, demonstrated entrepreneurship
- Strong market reputation and personal brand within the Project/Program Management industry

**About Us**
At Arcadis, we know places, spaces and communities. We create livable cities and make a positive impact on quality of life. We work on the greenfield master planned communities you live in, the mixed-use developments you shop at and the infrastructure you travel on. We’ve been integral to shaping Australia and are continuing our journey to improve quality of life. We are making waves in the Energy Transition space globally, with a strong emphasis in renewables, new energy, and future fuels.

You’ll get to enjoy great employee benefits program that is competitive, flexible, and responsive to the changing needs of todays’ employees while gaining culture and career advancement. We offer career development opportunities, extended and flexible leave policies, excellent rewards and remuneration program (including bonus) along with an inclusive and collaborative environment.
- 2022 WGEA Equal Opportunity Employer of Choice for Gender Equality
- 2020 Flex Able certified employer
- 2018 Great Place to Work certified employer

**What now?**

If you know someone who would be a match or is also looking for exciting opportunity, we encourage you to share this opportunity.

Transform Your World.

LI-JR2

  • Work Order Coordinator

    4 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryAn exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office. - About the Role Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing...

  • Beverage and Food Service Leader

    14 hours ago

    Melbourne, Victoria, Australia Compass Group Pty Limited Full time

    Job DescriptionWe are seeking a dedicated Beverage and Food Service Leader to join our team at Melbourne Zoo. As a leader, you will establish, uphold, and oversee quality customer service practices, while guiding the team to deliver high-quality service. You will also organize rosters as per operational requirements and address any elevated guest grievances....

  • Customer Service Excellence Leader

    6 days ago

    Melbourne, Victoria, Australia Kraft Heinz Full time

    Job OverviewThe role of the Customer Service Excellence Leader is to provide exceptional customer service by driving the customer collaboration agenda.This position will be accountable for understanding the specific needs of assigned channels and leading solution development with customers that will drive volume, reduce waste/cost, and create sustainable...

  • Service Delivery Leader

    4 days ago

    Melbourne, Victoria, Australia Great Southern Bank (Formerly CUA) Full time

    As a Service Delivery Leader at Great Southern Bank, you will play a pivotal role in driving exceptional customer service and quality conversations. You will lead a team of Contact Centre Specialists, delivering the bank's full financial service model across various customer interaction platforms.You will be responsible for coaching, developing and mentoring...

  • Sales and Service Leader

    6 days ago

    Melbourne, Victoria, Australia Retailworld Resourcing PTY Ltd. Full time

    Fashion Leadership OpportunityRetailworld Resourcing PTY Ltd. is seeking an experienced Store Manager to lead our Brighton Beach store.About the Role:Your Responsibilities: Drive a high-performing, customer-focused team culture Motivate and coach team members to meet sales and service goals Achieve and exceed sales targets and key performance metrics Ensure...

  • Service Desk Team Leader

    4 weeks ago

    Melbourne, Australia affix Full time

    Amazing opportunity to join an Australian owned, household name in the retail space as a Service Desk Team Leader, responsible to manage the IT Helpdesk operations, supporting multiple brands within the group. This is a super exciting time to join this fast-paced, dynamic retail business & lead a support team providing high quality level 1 support to stores...

  • Golf Service Leader

    5 days ago

    Melbourne, Victoria, Australia Golf Recruitment Central Full time

    Job DescriptionThe Golf Service Leader will play a pivotal role in driving exceptional customer experiences within the golf industry. This leadership position requires a deep understanding of golf, its products, and the associated service expectations.The successful candidate will be responsible for overseeing a team of customer support specialists, ensuring...

  • Beverage Service Team Leader

    6 days ago

    Melbourne, Victoria, Australia ClearCompany Full time

    We are seeking a skilled Beverage Service Team Leader to join our team at ClearCompany. In this role, you will be responsible for leading our food and beverage team, ensuring seamless service delivery.Lead the food and beverage team, ensuring efficient service deliveryDevelop and implement effective operational strategies to drive business growthDeliver...

  • Team Leader

    7 days ago

    Melbourne, Australia The Automotive Group Full time

    **Team Leader (Customer Service/Sales)** - **Great work/life balance with part time hours**: - **Greater Melbourne region**: - **Part time position (Mon-Fri, 8am - 1pm) with all leave entitlements**: - **Fully maintained company vehicle, laptop & phone included!**: - **$30.00ph + super + generous monthly commission** The Automotive Group (TAG) are the...

  • Operational Leader for Investment Services

    2 days ago

    Melbourne, Victoria, Australia Marsh & McLennan Companies Full time

    RequirementsBachelor's degree in finance, business, or a related field; or relevant certifications (e.g., CFA, CAIA) preferred.Proven experience in investment services operations or related fields.Strong understanding of investment products, services, and regulatory requirements.What We OfferWe help you be your best through professional development...

  • Field Service Team Leader

    2 weeks ago

    Melbourne, Australia Smiths Group Full time

    REF: - DETECTIONAPAC01282- DIVISION: - Smiths Detection- JOB FUNCTION: - After Sales Service RepairAbout Us **SMITHS DETECTION MAKING THE WORLD A SAFER PLACE** Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the...

  • Field Service Team Leader

    1 week ago

    Melbourne, Australia Smiths Group Full time

    REF: - DETECTIONAPAC01282- DIVISION: - Smiths Detection- JOB FUNCTION: - After Sales Service RepairAbout Us **SMITHS DETECTION MAKING THE WORLD A SAFER PLACE** Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the...

  • Service Leader

    2 weeks ago

    Melbourne, Australia Camp Australia Full time

    We are searching for our next Part-time Service Leader to lead our amazing team in **Golden Square!** The Service Leader supports the delivery of our service to provide before and after-school care and vacation care for children in the school we partner with. We are continually improving the quality of our Service Delivery as we strive to deliver Service...

  • Team Leader, HR Services

    4 weeks ago

    Melbourne, Australia Mercy Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Human Resources Reference: 19790 **ABOUT THE ROLE: Team Leader HR Services** **Summary of the role**: - Responsible for leading the HR Services administrators to deliver quality customer service and execution of day...

  • Youth Services Team Leader

    7 days ago

    Melbourne, Victoria, Australia The Alfred Full time

    The Alfred is committed to delivering exceptional care to the community.About the PositionWe are seeking an experienced youth services professional to join our team as a Team Leader for the Continuing Care Team (CCT).In this key role, you will provide leadership and guidance to the CCT team, ensuring the delivery of high-quality care that meets the evolving...

  • Environmental Service Team Leader

    4 weeks ago

    Melbourne, Australia Ramsay Health Care Full time

    **Environmental Services Team Leader** **Permanent Part-Time with a Global Health Care Company!** **Join our team at Peninsula Private Hospital, managing and supporting our amazing staff!** **About the Role** As an Environmental Services Team Leader you will be responsible for - Providing the highest standards of cleanliness to all areas of Peninsula as...

  • Team Leader

    5 days ago

    Melbourne, Victoria, Australia Paper Australia Pty Ltd Full time

    As a leading manufacturer of innovative packaging solutions, we strive to deliver exceptional customer service to our clients.Our commitment to innovation, smart solutions and sustainability sets us apart from other companies in the industry.Opal Fibre Packaging has an exciting opportunity for a Customer Service Team Leader to join our team at our site in...

  • Customer Service Team Leader

    4 weeks ago

    Melbourne Northern Suburbs, Australia Page Personnel Full time

    Epping Location - Excellent Co-Leadership Role **About Our Client**: Our client is a well-known and high-profile agricultural business, who specialise in working with local and interstate farmers to provide the best services, outcomes, and realistic advice in order for their business to successfully achieve growth in both the short and long term. Being in...

  • Service Leader, Victorian Civil and Administrative

    4 weeks ago

    Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / until 6 January 2026 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $95,102 - $107,905 Occupation: Customer Service/Call Centre Reference: VG/C00327 - Exciting opportunity to develop management skills in a multidisciplinary team - Opportunity to manage a variety of roles...

  • Assistant Service Leader, Community Access

    16 hours ago

    Melbourne, Australia Court Services Victoria Full time

    Assistant Service Leader, VPS3, ongoing role Currently the busiest Tribunal in Australia, VCAT serves the community by resolving civil and administrative disputes and making decisions in human rights and guardianship cases. VCAT services a diverse range of Victorian disputes, from residential tenancy matters to complex building and property and human rights...