Member Service Consultant

2 weeks ago


Perth Central Business District, Australia Fuse Recruitment Full time

Member Service Consultant
- **Location**:

- Perth CBD - Western Australia
- **Work Type**:

- Full Time
- **Salary**:

- Up to AU$65000 per annum + Package + WFH Flexibility
- **Reference**:

- 21096
- **Our client is on the hunt for a Member Service Consultant to join their team**

Our client is a National Super Administrator, who service some of Australias largest superannuation companies. They pride themselves in their dynamic culture and fantastic career perks

Within this role, you will be the first point of member contact for a range of superannuation and retirement inquiries, including technical support and fund product information in a professional and customer focused manner. The role requires you to explore the needs of members beyond their initial enquiry, with the aim of offering products and services to add further value to member’s superannuation and retirement accounts.

**What are the benefits?**
- Work from home 3 days a week
- Gain experience within a large nationally recognised company
- Supportive team and energetic working environment
- Ongoing learning and development plans
- Fantastic career progression

**Key Responsibilities**:

- Provide efficient and effective query resolution by anticipating member needs
- Deliver high quality customer service
- Correspond with our client's members though a range of channels
- Participate in formal and informal team-based training
- Identify caller opportunities and provide information regarding "Value Add" services without providing financial advice

**A bit about you**:

- Strong communication skills, both written and verbal
- Ability to thrive team environment
- Excellent organistion and time management skills
- Ability to adhere to company and legislative procedures

**_At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you_***

**_If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role_***

SCR-kayla-price

ChooseFuse



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